009 The L Word 

The L Word 

Episode 09: Show Notes

Today’s show is something that most of us misunderstand, we don’t know how to talk to our customers about it, and we simply do not know what the right information is and where to go find it. We are talking about the L word today; Legionella. We are going to get to the bottom of what Legionella is, what we need to know about it, how we explain it to our customers, and how we get everybody working together towards a common goal. Continue Reading

EP8: The One with Conor Parrish

Episode 8: The One with Conor Parrish

On this episode we learn what it means to be a heat transfer efficiency manager.  Heat transfer efficiency is really what we do as water treaters.  After that Conor Parrish stops by to talk about being a relatively new water treater and how he goes about learning.

EP7: Uncle John Stops By

On episode 7, I introduce a new segment called “The Boiling Point.”  This new section is therapy for me and hopefully a learning opportunity for you.  Frankly, The Boiler Point is for things I see some water treaters do that water treaters shouldn’t do.  SO STOP!

After my rant, John Zibrita of Zibex stops by to talk about his time in the water treatment industry and his involvement with AWT.

We then answer a few of your questions in “Pinks and Blues.” Continue Reading