044 The One with The Chick Fil A Guy
Episode 44: Show Notes
If you’ve listened to the show for any length of time, you know I love business! Due my love of business, I study businesses in how they conduct regular transactions and issues. This can sometimes get on my wife’s nerves since I’m always turning every customer service experience into a learning opportunity, just ask her… In my observations, I have noticed that successful businesses seem to rally around a core set of values that you can see throughout their entire company. I’ve also noticed the opposite is true when companies lack a set of values that are followed by all. Just think back to when you had an issue with something at a place of business, it’s impossible not to see how core values are applied if you look for it. Observing this is one of my favorite things to do.