The following transcript is provided by YouTube. Mistakes are present. To hear the podcast episode, click HERE.
0:08.2
0:12.6
Welcome to Scaling UP! H2O the podcast
where we’re Scaling UP! on knowledge so
0:12.6
0:17.2
we don’t Scaling UP! our systems how
everybody Trace Blackmore here your host
0:17.2
0:25.0
for scaling up h2o and folks I gotta let
you know I am so excited to get your
0:25.0
0:31.3
emails about how many of you are looking
at what your goals are going to be for
0:31.3
0:36.3
2019 and you’re coming up with a plan
and you’re gonna knock those things out
0:36.3
0:41.5
that’s awesome thank you for including
me letting me know that you guys are
0:41.5
0:49.0
doing that many of you have on your goal
list that you are going to get certified
0:49.0
0:53.8
in your particular area of water
treatment of course my particular area
0:53.8
0:58.3
of water treatment is industrial water
treatment and the certification for that
0:58.3
1:03.4
is the certified water technologist
designation given by the association of
1:03.4
1:08.6
water technologies now in today’s
episode I want to talk specifically
1:08.6
1:15.1
around the technical training which is
not going to allow you to pass the CWT
1:15.1
1:19.6
examination but it will definitely
prepare you to be a better water trader
1:19.6
1:26.3
and that’s what the CWT tests for to
make sure that you have minimal items
1:26.3
1:31.2
that you can do as a water treaty and
your proof of that is you can pass the
1:31.2
1:37.8
certified water technologist examination
so I want to talk today to you about the
1:37.8
1:43.7
technical trainings that AWT puts on
each and every year and I get so many
1:43.7
1:49.3
questions every year should I go I went
before should I go again what’s taught
1:49.3
1:56.1
at it all these questions that I am
going to clear up for you the Scaling UP!
1:56.1
2:01.9
Nation right here today I put all these
questions together and I’m going to let
2:01.9
2:06.7
everybody in the Scaling UP! Nation know
that’s in industrial water treatment why
2:06.7
2:12.0
you need to be going to these technical
training seminars so here it is we are
2:12.0
2:16.5
going to be doing the technical training
seminars and I say we because I have the
2:16.5
2:20.4
privilege of being one of the trainers
at these seminars so
2:20.4
2:26.1
we’re going to be in San Diego
California February 27th through March
2:26.1
2:29.9
2nd and I’m going to tell you all the
things that we’re going to do during
2:29.9
2:36.6
that time and then again we’re gonna be
in Annapolis Maryland March 27th through
2:36.6
2:43.5
the 30th now you might be wondering what
are all the things that you’re going to
2:43.5
2:48.4
be talking about at this technical
training well there’s several different
2:48.4
2:53.8
courses that run concurrently so I’m
just going to go down the agenda for you
2:53.8
3:01.4
first off you have a choice to come in
either on that Wednesday or Thursday now
3:01.4
3:05.7
we run two classes up and above the
technical training classes that you can
3:05.7
3:11.1
attend and there is an ro class or
reverse osmosis and ultrafiltration
3:11.1
3:16.6
training class put on by Collin frame
and he does that on Wednesday now
3:16.6
3:21.8
concurrently with that Russell Baskin
friend of Scaling UP! you’ve heard him on
3:21.8
3:27.3
the show before he does the sales
training class folks I have been in each
3:27.3
3:32.6
one of these classes and it is
tremendous with these two individuals
3:32.6
3:38.0
bring to the table but you have to
choose one you go to one or the other or
3:38.0
3:41.5
you don’t have to go to them at all I
think that’s a mistake but you have that
3:41.5
3:46.3
choice and then on Thursday that’s when
we start up with the regular curriculum
3:46.3
3:51.2
and you have two choices on that as well
there is the fundamentals and
3:51.2
3:58.1
applications training now what this is
for this is for a new person or people
3:58.1
4:04.7
that train new people are people that
just want to get a new foundation on
4:04.7
4:10.1
their fundamentals and application so
this sets the foundation of what any
4:10.1
4:16.0
water treater needs to know so they can
build on that you might say I’ve been in
4:16.0
4:20.9
the business 20 years why would I ever
go to that well maybe you train people
4:20.9
4:26.9
and this gives you a better perspective
on how you can build that foundation for
4:26.9
4:31.4
them so just because you’ve been in the
business for a while don’t think that
4:31.4
4:35.9
that session is not for you because I
guarantee you everybody can get
4:35.9
4:40.0
something out of it but I will let you
know that normally newer people in the
4:40.0
4:44.1
water treatment industry and I would say
less than three or four years they
4:44.1
4:49.9
normally go to the fundamentals and
applications training and again that is
4:49.9
4:56.1
laying the foundation for everything in
industrial water treatment then we have
4:56.1
5:00.4
the water treatment training so again
that runs concurrently with the
5:00.4
5:03.7
fundamentals and applications training
and that’s where there’s a lot of
5:03.7
5:08.8
assumptions that are made in the water
treatment class that you have a good
5:08.8
5:14.8
strong foundation with where you are
what water treatment is and then they
5:14.8
5:19.6
start from a much higher approach what a
lot of people will do is they’ll go to
5:19.6
5:23.5
the February one and they’ll take the
fundamentals and applications training
5:23.5
5:27.5
and then they will come back to the
March one and they will take the water
5:27.5
5:31.9
treatment class so it’s totally up to
you how you do that but both of those
5:31.9
5:36.4
classes are meant to work together when
we were designing the fundamentals and
5:36.4
5:41.8
applications class our goal and I say we
mark Lewis and I had the honor of
5:41.8
5:46.9
putting that class together and what we
did we said okay how do we take these
5:46.9
5:53.2
people from a common ground and bring
them up to a level so we can then hand
5:53.2
5:58.2
them off to the water treatment training
so that’s exactly what we did and then
5:58.2
6:01.8
what that allowed the water treatment
trainers to do and I’m very privileged
6:01.8
6:05.4
over there to do the math portion now
you’re thinking all right math what a
6:05.4
6:09.5
most exciting topic but I do try to make
it fun anyway I digress from my original
6:09.5
6:13.9
topic here so as far as the water
treatment training they assume that you
6:13.9
6:18.8
have a certain level of knowledge and
they don’t go over a lot of the stuff
6:18.8
6:22.5
that we go over in the fundamentals and
applications class what that allowed
6:22.5
6:28.3
them to do was to give that person more
information at the level that they came
6:28.3
6:34.0
in at so both of those courses are
tremendous and then if that wasn’t
6:34.0
6:38.7
enough in San Diego we’re offering
another choice which is the wastewater
6:38.7
6:44.6
training folks I’m going to have Kevin
cope of Brin tag USA on in a couple of
6:44.6
6:50.1
weeks and he’s going to talk
wastewater and how you survey a plant
6:50.1
6:55.9
and I don’t know if you’ve ever heard
Kevin do this but he is masterful at
6:55.9
7:02.1
painting a picture in your head so even
if you haven’t been there before you can
7:02.1
7:07.9
see exactly what he’s describing and he
has three other presenters that help him
7:07.9
7:12.6
and they just do such a great job so
that’s going to be offered in San Diego
7:12.6
7:17.0
of course that’s the waste water
training and that’s three days of waste
7:17.0
7:22.4
water excitement so those are your
options my recommendation is you take
7:22.4
7:26.9
every single one of these classes but if
you can’t come in on probably Tuesday
7:26.9
7:31.1
night and then Wednesday morning you’re
ready to either take the reverse osmosis
7:31.1
7:37.0
and ultra filtration training or the
sales training and then on Thursday you
7:37.0
7:40.0
can decide whether you’re going to take
the fundamentals and applications
7:40.0
7:44.0
training the water treatment training or
if you’re in San Diego the wastewater
7:44.0
7:48.8
training what I’m going to do now is
answer some of the questions that I’ve
7:48.8
7:54.4
received around training now that you
have a good basis of what the training
7:54.4
7:59.8
is and folks I want to let you know that
the people in these training seminars
7:59.8
8:06.0
are your peers and if you’re going just
to learn I promise you are missing 50%
8:06.0
8:10.7
of the opportunity there there are
people there that can help you be a
8:10.7
8:14.4
better water treater and you can help
them be a better water trader so if you
8:14.4
8:19.8
are not meeting your peers at functions
like this you are missing the boat and I
8:19.8
8:24.2
urge you to look to your left look to
your right look in front of you look
8:24.2
8:28.0
behind you bring some extra business
cards now they’re probably not going to
8:28.0
8:32.3
buy because they are already selling
what you’re selling but you guys can
8:32.3
8:36.2
connect with each other come up with
some goals with each other or just
8:36.2
8:41.4
exchange notes to make sure that you’re
getting everything you can from these
8:41.4
8:46.6
technical training seminars and when
I’ve seen people do this and form sort
8:46.6
8:52.1
of a loose accountability group it’s
amazing how quickly those people really
8:52.1
8:57.2
start becoming terrific water traders
and I’m talking about people that are
8:57.2
8:59.8
relatively new but I’ve also seen it
with people that
8:59.8
9:04.1
in the industry for quite some time now
a couple questions that I have received
9:04.1
9:09.1
a lot of questions around the certified
water technologist examination we used
9:09.1
9:13.4
to offer that I say we the Association
of Water Technologies used to offer that
9:13.4
9:19.1
the Sunday following the technical
training seminars and there was a lot of
9:19.1
9:24.5
logistics around that and you’ve heard
me speak on this show that we did not
9:24.5
9:30.2
have a great pass rate well let me
rephrase that we had a better pass rate
9:30.2
9:36.1
when people would go back to their home
and take it at a testing center much
9:36.1
9:40.7
better than when people would stay and
take it on Sunday so with all the
9:40.7
9:45.2
logistics involved with the pass rate
being what it was the board of directors
9:45.2
9:50.5
of the AWT decided that it just made
sense to just offer the testing at the
9:50.5
9:55.5
remote testing centers and for those of
you that have heard me talk about this
9:55.5
10:01.4
before you have a much better advantage
when you are in front of the computer at
10:01.4
10:05.8
a testing center than if you had a
scantron in front of you there’s no
10:05.8
10:11.6
chance that you’re gonna put number 13s
answer in number 12 spot on a 200
10:11.6
10:18.7
question examination just imagine if you
got to 200 and it was 199 oops where did
10:18.7
10:23.3
I make that mistake and Angela confirms
that that has happened well that can’t
10:23.3
10:29.1
happen anymore and you’ve got a lot of
tools that are built into the program to
10:29.1
10:33.0
the computer system that you’re going to
be taking the examination with that
10:33.0
10:38.5
allow you to navigate through the
examination so they answer that question
10:38.5
10:45.0
no you cannot take it on Sunday but you
can take it as soon as you get back and
10:45.0
10:51.6
a question that I also have is when
should I schedule the examination so
10:51.6
10:55.3
I’ve already scheduled to go to the
technical training when’s a good time
10:55.3
11:02.5
for me to schedule to take the CWT
examination my recommendation to you is
11:02.5
11:08.0
that you need to know where you are in
your plan for passing and getting
11:08.0
11:12.5
certified with the CWT process with
examination
11:12.5
11:17.5
once that’s done you should know where
you fall so let’s say you’ve completed
11:17.5
11:22.9
everything that you need to do all you
need to do next is take the examination
11:22.9
11:28.7
and you’re going to go to technical
training just to give you a slight leg
11:28.7
11:34.4
up just as a review now and that’s why I
recommend everybody be if you are there
11:34.4
11:39.9
I would schedule that when it’s
convenient for you within the first week
11:39.9
11:45.3
of you coming back from the technical
training that way you can recoup a
11:45.3
11:49.3
little bit you can sleep in your own bed
you can answer some phone calls and
11:49.3
11:52.6
emails because whenever you go away you
know you’re gonna have some things that
11:52.6
11:56.9
you’re gonna have to catch up on all of
that’s taken care of so maybe that
11:56.9
12:00.6
Friday everybody knows that I’m taking
that examination they’re not gonna call
12:00.6
12:04.8
me or people are taking my calls or
things are getting forwarded to them so
12:04.8
12:10.9
I don’t have to worry but before I go to
the technical training seminar I’m going
12:10.9
12:17.5
to go to the website by the way the
website is Pearson VUE comm /a WT
12:17.5
12:26.6
Pearson SPE ARS onv UE so Pearson VUE
comm /a WT tells you everything you need
12:26.6
12:30.8
to know about registering for that
examination I would have that paid for
12:30.8
12:36.5
and ready to go before you go to the
technical training and that is going to
12:36.5
12:41.8
change your entire mindset if you wait
to schedule that until you get back
12:41.8
12:46.5
you’re going to be so busy catching up
from being gone that week you’re gonna
12:46.5
12:50.0
say I’m just going to do it another time
and then that other time is gonna take
12:50.0
12:54.6
another week or another month or another
three months go ahead get it scheduled
12:54.6
12:58.3
it will change your mindset and I
promise you when you can plan for things
12:58.3
13:03.3
you will be able to accomplish them
somebody else writes they said I’ve
13:03.3
13:09.4
already been to the technical training
seminars should I go again I get asked
13:09.4
13:13.1
this a lot this is not a technical
training and I mentioned all the
13:13.1
13:17.3
different courses that are available
this isn’t something that I take it once
13:17.3
13:21.5
and I’m done
I’ve been a trainer for well over 10
13:21.5
13:24.9
years and I have the privilege of
sitting in to a lot of the trainers
13:24.9
13:30.0
courses and I tell you after 10 years
after seeing him twice a year for 10
13:30.0
13:35.5
years I learned something new each and
every time I hear one of these people
13:35.5
13:41.8
speak so by all means if you have the
opportunity to go every year I would say
13:41.8
13:47.3
go every year
Conor Parrish recently received his CWT
13:47.3
13:52.5
he was one of my earlier interviews and
he said that one of the secret bullets
13:52.5
13:58.6
that he had in becoming a really good
water treater was going to the technical
13:58.6
14:03.5
training every time it was offered so
what he would do he would go not only
14:03.5
14:07.8
every year but he would go to the east
side he would also go to the west side
14:07.8
14:13.8
seminars a lot of people do that a lot
of people will take the classes on the
14:13.8
14:18.4
opposite end of the coast that they
weren’t able to take on say the west
14:18.4
14:23.0
coast so if you wanted to take the sales
training but you also wanted to take the
14:23.0
14:28.1
ultra filtration well that allows you to
do both of those my next question I’m
14:28.1
14:32.3
going to combine because it comes from
two points of view I’ve got people that
14:32.3
14:37.7
are interested in going to the technical
training seminars and they work for
14:37.7
14:42.0
someone and then I have people that
actually own the business and they are
14:42.0
14:47.3
interested in sending their people to
the technical training seminars so the
14:47.3
14:53.1
two questions are this how do I convince
my boss to make the investment in me to
14:53.1
14:57.2
allow me to go to the AWT technical
training seminars now the other question
14:57.2
15:01.8
is how do I ensure my employees pay
attention and bring something back if
15:01.8
15:06.0
I’m gonna make the investment in them to
go to a W T’s technical training
15:06.0
15:10.9
seminars I know you’ve heard me talk
about this before this is a new question
15:10.9
15:15.8
so I want to go ahead and answer it now
if you are somebody that works for
15:15.8
15:21.9
somebody it’s your job to convince them
that this is a valuable resource that’s
15:21.9
15:27.9
going to allow you to be better when you
get back than you were when you left now
15:27.9
15:32.6
think about what I
set when you ask for something what is
15:32.6
15:37.3
the payoff that the person that’s
actually fitting the bill is going to
15:37.3
15:42.7
get and you knew think about what that
is now the other side of that is now I’m
15:42.7
15:46.5
going to fork over some money and I’m
going to take somebody out of the field
15:46.5
15:51.8
and I might have to tie somebody else up
to cover that person being out of the
15:51.8
15:55.7
field so there’s payroll involved
there’s travel involved there’s the
15:55.7
16:00.4
registration fee there’s all these fees
that add up to this amount that the
16:00.4
16:07.3
business owner has to think how will I
get my money back with this so if you
16:07.3
16:13.3
were asking your employer get on their
mindset and think about that so what you
16:13.3
16:18.5
want to do is make sure that they can
get a return on that investment so
16:18.5
16:24.1
that’s the mindset that you’re going to
approach that at so mr. employer if you
16:24.1
16:28.2
send me here and by the way this is the
costs for this these are the things that
16:28.2
16:34.5
I believe I will be able to do when I
get back and maybe that is teach one of
16:34.5
16:39.2
the topics to the rest of the people
that weren’t able to go maybe that’s
16:39.2
16:45.0
mentoring some of the other people maybe
that’s being able to bring back some of
16:45.0
16:49.7
the resources that you are going to get
there now I’m not saying poach any the
16:49.7
16:54.2
training material but I promise you
you’re gonna meet people including
16:54.2
16:58.9
vendors that can help you because
they’re gonna be in attendance as well
16:58.9
17:03.6
now if you’re networking around you
might find somebody to solve that one
17:03.6
17:09.1
issue that you just can’t get solved
when you tell somebody like myself a
17:09.1
17:14.2
business owner that you’re going with
that mindset believe me we cannot write
17:14.2
17:18.9
that check fast enough because that’s
not just a couple of thousand dollars
17:18.9
17:24.0
that you spent to go there it’s now
paying us back tenfold because you’re
17:24.0
17:29.2
solving all these problems and now
you’re thinking in a way that really
17:29.2
17:33.5
makes us proud of you and I promise if
you can explain it that way people are
17:33.5
17:38.9
not going to have problems releasing
those purse strings now this isn’t a
17:38.9
17:42.4
question that somebody wrote in with but
this is something I see
17:42.4
17:48.0
each and every year and I want to
address it the seminar starts Thursday
17:48.0
17:53.0
through Saturday and of course there’s
an additional part of the seminar that
17:53.0
17:58.9
actually starts on Wednesday and a lot
of people will save that last night of
17:58.9
18:05.5
hotel stay or they want to get home a
little bit earlier and folks it is so
18:05.5
18:12.2
sad how few people are in attendance
Sunday afternoon and I got to tell you
18:12.2
18:19.1
you are missing a huge opportunity if
you are going home early I know you miss
18:19.1
18:22.0
your family I know you’ve got to do
things at home I know you got to catch
18:22.0
18:29.1
up on work but how often do you have the
opportunity to truly work on you working
18:29.1
18:32.7
on being a better water trader well
folks that’s the opportunity that you
18:32.7
18:38.8
have stay the extra couple hours stay
overnight so you can make the most of
18:38.8
18:42.1
that I want to tell you how important
that is in the fundamentals and
18:42.1
18:49.0
applications class mark and I get up and
we explain we go through all of the
18:49.0
18:53.1
parts that we have been going through
the past three days and we give you
18:53.1
18:57.4
action items to work on we try to tie
everything together we’re answering
18:57.4
19:04.2
questions that’s where we sum up the
entire class and a lot of people that
19:04.2
19:08.0
stay of course the people that wouldn’t
stay they wouldn’t know but the people
19:08.0
19:13.7
that stay have come up to us and say wow
that really made things make sense I now
19:13.7
19:18.0
have something to go back and work on
thank you so much for this and then the
19:18.0
19:23.7
other say 75% of the class that’s now on
an airplane they did not get the benefit
19:23.7
19:30.1
of that you’ve already stayed however
many days what’s one more day folks I
19:30.1
19:34.2
tell you you’re going to get more out of
it if you can stay for the entire thing
19:34.2
19:42.1
on the water treatment side bill Pearson
who is a voting member for ASHRAE
19:42.1
19:49.6
Committee gives you a complete seminar
on Legionella folks this is better than
19:49.6
19:54.0
any other Legionella seminar that I have
ever seen and
19:54.0
19:59.2
so many people miss it because they want
to get home sooner and then of course
19:59.2
20:04.2
wastewater they’re wrapping up over
there so when you are making your travel
20:04.2
20:08.7
plans it might make sense to take that
red-eye and get out late Saturday night
20:08.7
20:15.1
or maybe you spend an extra night in the
hotel so you can attend everything that
20:15.1
20:20.7
you came to here folks I hope that this
was helpful for you now if you’re
20:20.7
20:24.7
involved in the type of water treatment
that I am the industrial water treatment
20:24.7
20:31.1
than I am you can’t afford not to go to
these for all of the reasons that I
20:31.1
20:35.7
mentioned and if you’re not involved in
the exact type of water treatment that I
20:35.7
20:40.2
am I promise you that there is a
technical training out there for you
20:40.2
20:45.4
that you can do these things as well
there’s a certification out there that
20:45.4
20:52.0
you can get as well when you start
investing in yourself with time with
20:52.0
20:56.1
money with keeping commitments to
yourself with all of those things
20:56.1
21:01.8
there’s no other thing that can happen
but you become better at what you’re
21:01.8
21:08.1
trying to do so folks I hope to see you
there at either the san diego technical
21:08.1
21:11.9
training or the annapolis technical
training and of course if you see me and
21:11.9
21:17.9
you have a show idea i will not turn you
away with the show idea or somebody that
21:17.9
21:22.1
you want me to interview and by all
means please come up to me and let me
21:22.1
21:25.5
know that you enjoy this show heck if
you don’t enjoy this show and you’re
21:25.5
21:28.1
listen to it anyway just because you
like to make fun of it let me know that
21:28.1
21:32.3
too but I really want to meet you so
folks I will talk to you next week on
21:32.3
21:35.4
Scaling UP!