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Emotional Intelligence 2.0

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Emotional Intelligence 2.0 Hardcover – June 16, 2009

by Jean Greaves (Author), Travis Bradberry (Author), Patrick M. Lencioni (Author)

4.5 13,745 ratings

Part of: Travis’s Bradberry 2.0 Series (2 books)

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In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack.

By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.

Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:

1) Self-Awareness
2) Self-Management
3) Social Awareness
4) Relationship Management

Emotional Intelligence 2.0 is a book with a single purpose—increasing your EQ. Here’s what people are saying about it:

“Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.”
—The Dalai Lama

“A fast read with compelling anecdotes and good context in which to understand and improve.”
—Newsweek

"Gives abundant, practical findings and insights with emphasis on how to develop EQ. Research shows convincingly that EQ is more important than IQ."
--Stephen R. Covey, author, The 7 Habits of Highly Effective People

"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team.

From the Publisher

WARNING: California’s Proposition 65

Editorial Reviews

Review

"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
--NEWSWEEK

"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post

"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
--Newsday

From the Inside Flap

"Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way."
--THE DALAI LAMA

For the first time ever in a book, TalentSmart's revolutionary program helps you identify your EQ skills, build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. The book contains 66 proven strategies from a decade-long effort to accurately measure and increase emotional intelligence. These strategies will help you to capitalize on the skills responsible for 58% of performance in all types of jobs.

Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.

Rooted in sound research involving more than 500,000 responses, this new edition of the test will:

-- Pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.

-- Reveal the specific behaviors responsible for your EQ scores.

The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.

From the Back Cover

"Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way."
--THE DALAI LAMA

"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
--NEWSWEEK

"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post

"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
--Newsday

"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team

Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.

Your test results will pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.

The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.

About the Author

Drs. Travis Bradberry and Jean Greaves are award-winning authors and the cofounders of TalentSmart®⎯the world's #1 provider of emotional intelligence tests and training,serving more than 75% of Fortune 500 companies.

Their bestselling bookshave been translated into 25 languages and are available in more than 150 countries. Drs. Bradberry and Greaves have written for, or been covered by:Newsweek, BusinessWeek, Time, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post,andThe Harvard Business Review.

Product details

Publisher ‏ : ‎ TalentSmart; First Edition (June 16, 2009)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 280 pages
ISBN-10 ‏ : ‎ 0974320625
ISBN-13 ‏ : ‎ 978-0974320625
Item Weight ‏ : ‎ 13 ounces
Dimensions ‏ : ‎ 7.13 x 5 x 0.72 inches

Best Sellers Rank: #543 in Books (See Top 100 in Books)
- #22 in Leadership & Motivation
- #29 in Success Self-Help
- #30 in Personal Transformation Self-Help

Customer Reviews:
4.5 13,745 ratings

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Travis Bradberry
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Dr. Bradberry's new book, THE NEW EMOTIONAL INTELLIGENCE, offers a groundbreaking way to make big changes in small steps as you transform yourself, surpass your goals, and unlock your highest potential. It applies the latest breakthroughs in psychology and neuroscience to deliver a proven, step-by-step program that will take your EQ to new heights. His bestselling books have sold 5 million copies and are available in more than 150 countries.
Dr. Bradberry is a LinkedIn Top Voice, with 2.6 million followers on the platform. He has written for or been covered by TIME, The Wall Street Journal, USA Today, Bloomberg BusinessWeek, Fortune, Forbes, Fast Company, The Washington Post, and The Harvard Business Review.
He is a world-renowned expert in emotional intelligence who speaks regularly in corporate and public settings. Recent engagements include AT&T, Salesforce, Microsoft, Intel, Coca-Cola, Wells Fargo, The Global Leadership Summit, The Fortune Growth Summit, and The Conference Board: Learning from Legends.
Dr. Bradberry holds a Dual Ph. D. in Clinical and Industrial-Organizational psychology. He received his bachelor of science in Clinical Psychology from the University of California - San Diego.
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Jean Greaves
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Jean Greaves, Ph.D. is an EQ expert and the best selling author/co-author of four books with over 2 million in print across 25 languages: Team Emotional Intelligence 2.0, Emotional Intelligence 2.0, Leadership 2.0, and The Emotional Intelligence Quick Book.
The 2.0 book series was written with one purpose: To share with readers what is understood and emerging in the field of emotional intelligence and leadership, so readers can grow in their careers and personal lives. These books compile and translate research findings into a practical guide. She and her co-authors and contributors offer easy-to-understand and sound strategies that readers can put into practice on their own.
Jean co-developed TalentSmartEQ's Emotional Intelligence Appraisal suite of EQ assessments and the Mastering EQ training programs. Her work has been covered by Fortune, Fast Company, USA Today, The Wall Street Journal, and The Harvard Business Review. Jean has a PH.D. in industrial-organizational psychology degree from The California School of Professional Psychology and a B.A. in psychology from Stanford University.
Jean has spent her career developing working professionals and teams on their emotional intelligence skills, coaching executives, and advising corporations and leaders worldwide.
See more on the author's page

Customer reviews

13,745 global ratings

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Customers say

Customers find the book informative and helpful for self-improvement. They describe it as a quick, easy read that is concise and actionable. The book provides a step-by-step guide on dealing with emotions and recognising others' feelings. However, some customers report issues with the access code not being provided or already used.

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Information quality Readability Ease of read Emotional intelligence Assessment tool Value for money Access code Content

715 customers mention "Information quality"630 positive85 negative

Customers find the book helpful for improving emotional intelligence. They appreciate the practical solutions and well-explained practices. The book provides a useful reference for self-improvement, including how to identify shortcomings and work on improving EQ.

"...What sets this book apart is its practical focus—it doesn’t just tell you what emotional intelligence is but also shows you how to develop it step-by..." Read more

"...reader to understand the book’s four primary primary principles: self-awareness, self-management, social awareness, and relationship management...." Read more

"...The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of..." Read more

"...I am beyond grateful to come across this book and ready to implement the exercises in this book. it’s time to put in the work! 10/10 recommend ." Read more

637 customers mention "Readability"594 positive43 negative

Customers find the book easy to read and actionable. They appreciate the helpful assessment included with the book. The chapters are short, followed by sensible exercises that flow into larger sections. The book is considered a good hardcover book that is worth the effort.

"Included with the book is a helpful assessment for the reader to first understand their own level of emotional intelligence...." Read more

"...The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of..." Read more

"...Fabulous book. I highly recommend it." Read more

"Quality Book." Read more

260 customers mention "Ease of read"223 positive37 negative

Customers find the book easy to read and informative. They appreciate the simple, well-explained practices. The book is concise and informative, making it easy to listen to on the way to work. It helps readers communicate clearly and effectively, setting a baseline for measuring progress.

"...Whether you want to improve relationships, enhance workplace communication, or achieve personal growth, this book offers invaluable insights and..." Read more

"...Understanding and applying these principles can help the reader communicate and develop meaningful relationships at work, with family, and in social..." Read more

"...ordered it as a book to be read for work but found it to be an absolutely easy read that has changed the way I think about my everyday actions...." Read more

"...the book is a self assessment test that is short and the questions are very transparent like "Do you think about others when making decisions?"..." Read more

155 customers mention "Emotional intelligence"151 positive4 negative

Customers find the book helpful for understanding their emotions and building successful relationships. They say it provides good insight into understanding one's emotions and using them to build successful relationships. The book also has inspirational aspects that help readers stay calm and listen effectively.

"...it a must-read for anyone looking to understand and improve their emotional intelligence...." Read more

"...The information in this book is the foundation to self control , emotional management , and the ability to manage relationships...." Read more

"Informative about our emotions. How to better understand, be aware, and utilize them to make life better for self and other...." Read more

"...- Recognize other people's feelings. - Accurately pick up on the mood in the room. - Hear what the other person is 'really' saying. -..." Read more

122 customers mention "Assessment tool"93 positive29 negative

Customers like the assessment tool. They mention it's an online password that allows them to get their EQ score, and love the self-assessment portion of the book. The claim is that EQ is an excellent predictor of workplace success, even subsuming other skills. The self-assessments are a good start, and the book would be a great EQ primer.

"...Buying the book also gives you access to a code that allows you to take a super special test (in their eyes I'm sure) that analyzes where you need..." Read more

"...I was hoping that this book would be a great EQ primer, and I decided to follow along with its instructions to get the full benefit of the book...." Read more

"...very well-explained practices it gave me, along with the online tests and practices (oh yeah, they have thought of everything) have exponentially..." Read more

"...provide much insight into emotional intelligence and the strategies presented are trite...." Read more

102 customers mention "Value for money"49 positive53 negative

Customers have mixed opinions about the book's value for money. Some find it worthwhile and an enjoyable read, while others consider it useless, with no real value in the test. The book is business-focused, with too much emphasis on money making.

"...Definitely business focused so it reads like emotional intelligence is for being more productive at work with little attention given to EQ in the..." Read more

"...have exponentially made it worth the paltry purchase price...." Read more

"...Not good. Wouldn't recommend reading this book. Actually read it if you want but don't buy it." Read more

"...you think an education in emotion is needed in your life this book is a real bargain...." Read more

73 customers mention "Access code"14 positive59 negative

Customers are unhappy with the access code provided in the book. They say it's missing, scratched, or not included at all.

"Was excited to do the test, but no code was given." Read more

"Like many others I was annoyed at first thinking the code was missing. It’s hiding in the back, second to last page in an orange envelope...." Read more

"...Decided to take the test and the book didn’t contain the passcode. Bummer. Difficult trying to get another passcode without buying the book." Read more

"...While i like the book and there is an online password that lets you get your EQ score, i think the tips on improving EQ are a little shallow...." Read more

23 customers mention "Content"3 positive20 negative

Customers find the content superficial, with little or no research cited. They describe the book as silly, dull, and lacking in substance. The reader is described as bland and demure.

"...Overall, I’d recommend skipping this book. The content is superficial with little or no research cited and the test is even worse." Read more

"...book is written at a middle school english level and insults the intelligence of the reader constantly with vapid and generic 'insights'...." Read more

"...book, but the narrator on the Audible version of this book is LAUGHABLE at best and intolerable at worst...." Read more

"...Every woman's voice was similar: a weak-sounding. demure, maleable, and doe-eyed kind of voice that reminded me of a 1950s stereotypical secretary's..." Read more

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Piper
LOVE ♥ THIS 📙 BOOK
Reviewed in the United States on January 7, 2025
Verified Purchase

I absolutely love this audiobook! "Emotional Intelligence 2.0" is engaging and highly informative, making it a must-read for anyone looking to understand and improve their emotional intelligence. The authors do an excellent job of breaking down complex concepts into simple, actionable strategies that are easy to implement daily. The self-assessment tool included in the book is a fantastic resource for pinpointing strengths and areas for growth.

What sets this book apart is its practical focus—it doesn’t just tell you what emotional intelligence is but also shows you how to develop it step-by-step. Whether you want to improve relationships, enhance workplace communication, or achieve personal growth, this book offers invaluable insights and tools. It’s a well-structured guide that keeps you hooked from start to finish. Highly recommended for anyone seeking to thrive personally and professionally!

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4 people found this helpful

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Reviewer K
Assessment and Practical Tools
Reviewed in the United States on July 7, 2024
Verified Purchase
Included with the book is a helpful assessment for the reader to first understand their own level of emotional intelligence. This sets the foundation for the reader to understand the book’s four primary primary principles: self-awareness, self-management, social awareness, and relationship management. Understanding and applying these principles can help the reader communicate and develop meaningful relationships at work, with family, and in social environments. I found the book to be rich with insights and practical take aways and would recommend it to the Amazon community.

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18 people found this helpful

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Stefan Joel Spruill
A hard pill to swallow
Reviewed in the United States on March 8, 2024
Verified Purchase
I got, and finished, this book in two days. I initially ordered it as a book to be read for work but found it to be an absolutely easy read that has changed the way I think about my everyday actions.

First, I completed the EQ test/survey that's included with the book, which gave me my EQ scores in the 4 areas this book covers: self-awareness, self-management, social awareness, and relationship management. This is the hard pill... if you're honest, I think you'll be surprised at how low some of these might be. While I found the test a bit short to give me a wholistic score like it did, it did at least give me the motivation to read about how I can improve.

The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of thoughtful advice.

While I initially picked this up as a requirement for my sales job, I'll be recommending it to anyone I know starting a career and trying to move up the ladder - the book goes into great detail on how important EQ is in all aspects of life, but definitely has a focus on career success.

Highly recommend, I only wish it was longer!

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45 people found this helpful

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Lauriej
We need to read more books like this in high school.
Reviewed in the United States on February 20, 2015
Verified Purchase
I really wish I had read this book in high school and better yet had a course in it. It would have saved me a lot of grief. As a society, we need to teach children how to deal with emotions. I wish I had not taken it out of the library because the code in the back only works for one person. So, I was not able to take the EQ (Emotional Intelligence)test. I may need to buy the book.

I loved it all, but I have picked out my favorite parts of each section:

Self Awareness Strategies:

1. Ask others for feedback about how you handle your emotions and listen carefully to what they say.
2. Weekly or bi-weekly take stock of your life and write down situations that you didn't deal with well and then list which quality that you wanted to honor but didn't. For example:
Honesty is the quality and then write down a situation that I didn't handle well where I wasn't completely honest. The next time a situation like this comes up, I might deal with it differently because I will remember the list.

Self Management Strategies:

1. To prepare for change, make a list of things in my life that could possibly change and write down ideas for how I could deal with that. I really enjoyed doing this and it really has been helpful.

Social Awareness Strategies:

1. Become a great observer. Learn how to sense the mood of a room and check to see if your observations are correct.
1. Listen. Listen. Listen. Don't interrupt.

Relationship Management Strategies:

1. Use these phrases more: "I am sorry." "Please" "Thank You"

Fabulous book. I highly recommend it.

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633 people found this helpful

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Shania M
Great start towards self control . Everyone should read
Reviewed in the United States on September 19, 2024
Verified Purchase
I’ve had this book for a few months now and finally got around to read within a few days . The information in this book is the foundation to self control , emotional management , and the ability to manage relationships. I am a 24 year old women who rarely felt negative emotions and spent majority of my childhood either content or happy (which I am thankful for ), so you could imagine how now being an adult my emotional control of emotions outside of that is very under developed . I am beyond grateful to come across this book and ready to implement the exercises in this book. it’s time to put in the work! 10/10 recommend .

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19 people found this helpful

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StraightForward
Good Advice But Lacking Depth
Reviewed in the United States on January 11, 2024
Verified Purchase
The book is short, which could be a good thing for some, but I found that it was lacking depth. Definitely business focused so it reads like emotional intelligence is for being more productive at work with little attention given to EQ in the context of your personal life. The Emotional Intelligence test that is included with the book is a self assessment test that is short and the questions are very transparent like "Do you think about others when making decisions?" And you rate yourself from "Never" to "Always". I recommend Daniel Goleman's Emotional Intelligence over this book. It's more dense but it has the depth that the topic deserves.

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42 people found this helpful

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Annie2996
Insightful !
Reviewed in the United States on December 7, 2024
Verified Purchase
I discovered aspects of my personality I should be working on. Very helpful and thought-provoking. I am likely to continue to revisit it in the future.

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4 people found this helpful

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rick
Good quality.
Reviewed in the United States on December 8, 2024
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Quality Book.

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Fabrice Q.
Great and practical tips on emotional management, must read
Reviewed in Canada on October 5, 2024
Verified Purchase

Emotional Intelligence 2.0 was a game-changer for me, especially during a tough time after the loss of a loved one and while facing challenges as a manager. The practical strategies helped me better understand and manage my emotions, which in turn improved how I dealt with stress and led my team. The book’s approach to breaking down emotional intelligence into actionable steps made it easy to apply in both personal and professional situations. Highly recommend it for anyone looking to gain better control over their emotions and relationships!

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David Mackenzie
Relationship changer
Reviewed in France on August 19, 2024
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This book gave me the tools that have changed relationships with friends and family.

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Andres
Excelente Libro
Reviewed in Mexico on January 16, 2021
Verified Purchase
Es una guía muy buena y personalizada con la evaluación que uno hace al principio, te define recomendaciones específicas en base a tus resultados iniciales y te permite hacer nuevamente la evaluación para ver tu progreso y oportunidades de mejora.

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Ruben
Great book
Reviewed in the United Kingdom on October 15, 2022
Verified Purchase
Many times I have thought what a person makes more likeable than others, but as well as other factor to close deals or be more symphatetic with other people. Sor far, I am enjoying the book so much and learning loads from my own decisions and the way I am thinking during conflicts or situations. Worth the read

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João Luis R Pessa
Que a Inteligência Emocional é tão ou mais importante que o QI
Reviewed in Brazil on October 26, 2018
Verified Purchase
Tendo tido a oportunidade de escutar num voo da Ethiopian Airways sobre Emotional Inteligence 2.0, pedi o livro. Realmente muito interessante.

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Emotional Intelligence 2.0 Hardcover – June 16, 2009

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Travis Bradberry

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5.0 out of 5 stars Great and practical tips on emotional management, must read

5.0 out of 5 stars Relationship changer

5.0 out of 5 stars Excelente Libro

5.0 out of 5 stars Great book

5.0 out of 5 stars Que a Inteligência Emocional é tão ou mais importante que o QI

Great and practical tips on emotional management, must read

Relationship changer

Excelente Libro

Great book

Que a Inteligência Emocional é tão ou mais importante que o QI