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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life Hardcover – August 2, 2010

by Dennis Snow (Author)
4.7 out of 5 stars 397 ratings
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What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like 'What Time is the 3:00 Parade?' Is Not a Stupid Question.The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice.
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  1. Print length
    156 pages
  2. Language
    English
  3. Publisher
    Snow & Associates, Inc.
  4. Publication date
    August 2, 2010
  5. Dimensions
    6.2 x 0.6 x 9.1 inches
  6. ISBN-10
    0615372414
  7. ISBN-13
    978-0615372419
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Editorial Reviews

About the Author

Dennis Snow spent twenty-years working for the mouse at Walt Disney World. Starting his career at 20,000 Leagues Under the Sea, moving into managing various operating areas. He taught corporate philosophy and business practices at Disney University. Now a full-time speaker, trainer, consultant and author, Dennis helps organizations achieve goals in the areas of customer service, employee engagement, and leadership.

Product details

  • Publisher ‏ : ‎ Snow & Associates, Inc.; First Edition, First edition (August 2, 2010)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 156 pages
  • ISBN-10 ‏ : ‎ 0615372414
  • ISBN-13 ‏ : ‎ 978-0615372419
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 6.2 x 0.6 x 9.1 inches
  • Customer Reviews:
    4.7 out of 5 stars 397 ratings

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Customer reviews

4.7 out of 5 stars
397 global ratings

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Customers say

Customers find the book easy to read and suitable for beginners. They appreciate its teaching value, with one customer noting it brilliantly sums up essential business knowledge.

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70 customers mention "Readability"70 positive0 negative

Customers find the book easy to read and enjoyable, particularly noting it's a must-read for businesses and suitable for beginners.

"...WORTH IT! Buy it." Read more

"I enjoyed the book. Great information" Read more

"...Practical + Helpful + Great examples using Disney as a backdrop + Easy read + Relevant = 5-stars." Read more

"...Lots of great takeaways, an easy and quick read, and one you won’t be sorry you spent time on." Read more

49 customers mention "Teaching value"49 positive0 negative

Customers find the book provides great lessons and is very informative, with one customer noting it serves as an excellent teaching tool for managers.

"I enjoyed the book. Great information" Read more

"...Practical + Helpful + Great examples using Disney as a backdrop + Easy read + Relevant = 5-stars." Read more

"...Lots of great takeaways, an easy and quick read, and one you won’t be sorry you spent time on." Read more

"...She loved the book as well. Great ideas and suggestions for improving and maximizing customer service skills...." Read more

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3 out of 5 stars
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Cover came a little bent as well as the dust jacket. Great book though
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Top reviews from the United States

  • Theresa Underwood
    5.0 out of 5 stars Great Book for Customer Service
    Reviewed in the United States on June 15, 2024
    Verified Purchase
    I've used this book for years! I have my staff read when hired, and I give them a little bonus if they answer the questions in each chapter. WORTH IT! Buy it.
    Helpful
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  • B. J. Baldwin
    5.0 out of 5 stars Good read
    Reviewed in the United States on April 24, 2024
    Verified Purchase
    I enjoyed the book. Great information
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  • Kodiakj
    5.0 out of 5 stars Great Lessons - easy/fast read!
    Reviewed in the United States on July 12, 2010
    Verified Purchase
    I have to disagree with some of the negative comments of this book. The author makes no apologies for the book being short (156 pages) - he even jokes about it at the end. What he does give you are 10 practical lessons that can be applied to any business. His job related experience gives you a behind-the-scenes (or "Backstage" from the book) peek of Disney World. I found his examples concise and easy to understand. For my MBA I have read countless business books who's authors delight in tech-talk and creating lessons and theories that often require further reading from other books to explain the principles - Mr. Snow keeps it simple and gives it to you straight. While some reviewers are quick to criticize that this book is non-technical (one reviewer wrote "for the novice"), I ask, does it have to be? Sound/simple lessons are often refreshing!
    If you are sitting in a terminal waiting for your next flight - download the book to your Kindle - it will make your trip go by a little faster.

    Practical + Helpful + Great examples using Disney as a backdrop + Easy read + Relevant = 5-stars.
    13 people found this helpful
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  • Steve
    4.0 out of 5 stars Great book with wonderful ideas
    Reviewed in the United States on December 8, 2012
    Verified Purchase
    I enjoyed my recent family trip to Disneyland. When I came home however, most of my memories were about the wonderful customer service we experienced while there. I looked for books that would shed insight on the training "cast members" went through. This book helped me rethink the customer service my organization provides. We have a lot to learn from the mouse.
    Helpful
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  • Work2Play
    5.0 out of 5 stars Lessons from the mouse. Still relevant!!
    Reviewed in the United States on March 8, 2025
    Verified Purchase
    A strand a study to revisit. Whether you have a huge company or you’re an entrepreneur!
    Helpful
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  • Megan
    5.0 out of 5 stars Loved this Book
    Reviewed in the United States on July 30, 2023
    Verified Purchase
    Even if you’re not in a “business” profession this book is a GREAT read. Lots of great takeaways, an easy and quick read, and one you won’t be sorry you spent time on.
    Helpful
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  • Keith Macksey
    5.0 out of 5 stars Knew Him Then . . . Great to Meet Again!
    Reviewed in the United States on July 18, 2009
    Verified Purchase
    Just a quick couple notes . . . Dennis and I were at the D.U. at the same time. I was on a much "lower rung" and I am sure he'd not remember me slaving away with Jana Springer and Carolyn Argo; but, I knew of him.

    Potential readers should know this: Dennis has condensed and presented the absolute keys to making magic work. He has done so in a concise, easy-to-read manner, too! No small feat; especially since dissertations could be written about most of his subject matter.

    Executives at all levels -- especially those in service-oriented organizations -- will want to read, then re-read Dennis's work with highligher in hand (and a pencil, too, to make notes in the margins).

    Congrats, Dennis, for getting it done so well. I just wish I thought to do it before you!!!

    All the best,

    Keith Macksey
    3 people found this helpful
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  • Melisa Phinney
    5.0 out of 5 stars Excellent book
    Reviewed in the United States on December 31, 2019
    Verified Purchase
    I loved reading this book on the recommendation of a friend who lives in another state. She loved the book as well. Great ideas and suggestions for improving and maximizing customer service skills. Will be reaching out to the author as I have to ask some questions that only he can answer. Will follow this up with his responses if he allows it!
    Helpful
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Top reviews from other countries

  • Amazon Customer
    5.0 out of 5 stars Five Stars
    Reviewed in the United Kingdom on November 17, 2015
    Verified Purchase
    This book is fantastic...very inspiring.
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  • Amazon Customer
    3.0 out of 5 stars Three Stars
    Reviewed in Canada on January 21, 2016
    Verified Purchase
    Easy read very imformative but also repetative.
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