55 Transcript

055 Pinks and Blues


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Hello Scaling UP! Nation, Trace Blackmore
here. The host of Scaling UP! and folks

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this is the very first edition of our
pinks and blues episode you asked for a

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episode each and every week so each and
every other week we are going to do an

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episode called pinks and blues of course
we did pinks and blues before that’s

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when you ask me your questions and I
answer them on the air and of course you

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know the only way that this works if you
keep those questions coming

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so please even if you’ve submitted a
question before go to Scaling UP!  H2O

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calm and you’ve got two ways to submit
your questions one you can click on the

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right side of the web page it works on
your mobile device it works on your

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desktop it doesn’t matter and you can
record a voicemail to me asking your

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question that’s way number one way
number two is you can simply go to show

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ideas and write in your question and
that’s exactly what these fine folks are

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the Scaling UP! nation have done I’ve got
three questions that I have selected

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from the Scaling UP! mailbox that we are
going to answer on today’s pinks and

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blues episode so our first question is
what is the small blue pill in the

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1:37.8

bottom of a Legionella sample bottle so
for those of you out there that have

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ever done a Legionella collection in a
sample bottle you have received a sample

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bottle that probably has a bunch of
stickers on it so you can write down

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exactly where that sample has been taken
and it also has a little blue pill in

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the bottom well we all know what another
little blue pill does that is not this

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pill please do not try to use it for
that purpose I have a clean lyrics

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rating so that is all I’m going to do as
far as going into that that blue pill is

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sodium thiosulfate so what the heck does
that little blue pill and the bomb

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of that Legionella sample bottle do well
the chemical name for that is sodium

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thiosulfate and the purpose of that is
to neutralize any oxidizer that you have

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in the system so if you have some free
chlorine in the system and you take that

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sample that sodium thiosulfate will
dissolve and it will neutralize that

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chlorine well why does it do that well
think about it what you’re trying to do

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is get a sample that’s representative of
that system at that very moment in time

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if you just fed by aside ie oxidizer in
that system well now you have free

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oxidizer in that sample vial and it will
pretty much sterilize whatever is in

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that sample vial well we don’t want to
do that we want to make sure that we get

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a sample of what’s in the system right
then and there and we do that by that

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little blue pill neutralizing any extra
oxidizer in the system thanks for that

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question and now the next time you do
Legionella sampling you also know with

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that little blue pill and the bottom of
the Legionella sample bottle does a

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follow-up question that I received if
you lost the blue pill out of the

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Legionella sample bottle can I still
take the sample well now knowing what

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you know the answer is no because you
are not getting a representative sample

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from that system and essentially you
could have a positive result in the

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system right now but because you fed
oxidizer it’s now going to sterilize

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whatever is in that sample bottle my
second question is I have a large

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territory that requires me to travel on
many days I find myself traveling back

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to accounts that are in the beginning of
my route to check for items I did a day

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or two before what can I do to reduce
that so I don’t have to spin

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extra days on the road folks this is the
song of the water treater we have a

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bunch of accounts that are outside of
where we live and we have to spend the

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night somewhere in order to service
those and of course the ones that are

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the most furthest out are typically the
ones that have the most problems we make

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an adjustment we’re not sure if that
adjustment was the best course of action

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or we want to go back and test it so we
can maybe make an additional adjustment

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and now we’ve just added a day or two to
our travel schedule so this listener

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asked what can I do to reduce that well
the answer I have and I’m not being

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smart I promise is to simply prepare
better so if you are going to an account

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and you have not mentally serviced that
account before you get out of your car I

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don’t think you’ve done your job
properly everybody in the stand up

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nation knows that one of my favorite
books is the seven Habits of Highly

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Effective People habit two is begin with
the end in mind and simply what that

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means as we as humans have the ability
to imagine ourselves doing something

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even though we have not done that thing
yet and every big thing that we do in

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life we create first mentally before we
actually produce physically look at how

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we build houses we create a blueprint
and then we build the house itself so

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this is how I want you to apply that
line of thinking to servicing you’ve

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been to that account several times so
you can mentally walk through it with

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your eyes closed and pretend like you’re
servicing that account you can then look

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back at all of your service reports and
see the adjustments that you’ve made and

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how those adjustments have affected that
system so you can actually think of what

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you need to do before you actually get
there now

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when you get there your mind can’t tell
the difference that you service that

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three times in your head
and you haven’t serviced it at all

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physically your mind is going to think
that you’ve actually serviced that

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account three times and you can use that
to your advantage now you’re walking

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through for real now but it’s the fourth
time or it’s like the fourth time and

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now you can see what is right and what
is wrong based on how you service that

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account mentally I promise you doing
that will make you a better service

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technician and it will most definitely
make you a faster service technician

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most people gain speed as a service
technician as leaving things out folks

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that’s not what your job is your job is
to make sure that you’re ensuring that

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that water treatment system is the best
it could be at that moment in time

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because you are there and if you’re
cutting things out because you’re

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running out of time you’re not doing
your job you get faster by getting

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better at the things that you need to do
and this is one technique for doing that

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another thing if you are having to look
at your test procedures in order to run

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your tests you don’t know your tests
well enough get to the point where you

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can run your tests as fast as you
possibly can and still be accurate if

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you’re not accurate it doesn’t matter
how fast you’re running those tests the

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whole point of the test is for you to
make that system better while you’re

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there and those might be some things
that you can do not really answering

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your question but those are some things
that you can do to make yourself faster

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so now to answer your question if you’re
not spending all your time in your test

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kit perhaps you can do some more things
that will put out some of those issues

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before they even occur because you have
more time to do them so to recap prepare

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better mentally serviced the accounts
and make sure everything you do in your

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regular service you are as efficient as
you possibly can as you do that and I’m

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willing to bet that all of the
adjustments and changes and fires that

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happen
on a regular basis will not be a regular

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basis now because you’re going to be
doing a better job in each and every one

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of those accounts my last question comes
from a listener who heard on a previous

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podcast episode that the AWT is no
longer offering the CWT examination

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there you go Angela said examination at
the end of technical training so the

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question is do I still need to come to
technical training since they stopped

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administering the test after those
functions so what do you think I’m going

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to say to that right I’m one of the
trainers of course I’m going to say yes

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and why do I say yes because you could
see me in person and I get to see you in

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person so that that’s probably enough
reason right there but maybe I need a

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little bit more so here you go
technical training is really like

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drinking from a firehose
and if you are studying for the

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certified water technologist designation
it is a great way for you to get in the

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mindset in order to take that test now
this is the first time you’ve studied

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for the certified water technologist
examination I said test and I’m sorry

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Angela it’s just something I do so if
this is the first time that you’ve

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studied by going to the technical
training which what I mean is that’s how

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you studied you haven’t done anything
else then I wouldn’t waste your time

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taking the examination and you heard on
the previous episode and if you did and

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I’ll go ahead and tell you anyway that
the pass/fail rate was more fail than

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past when people took it in person and
was more passed and fail when people

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took it at a remote testing center I
told you that a couple of the reasons I

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thought that was is you want you get to
wake up in your own bed – you get to

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take it when you decide it’s the best
time for you to take it and probably the

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best reason is you can mark answers that
you don’t know where you didn’t have

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that ability before on the scantron you
simply had to leave blanks and Angela

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shared with us she’s pretty sure that
people forgot to leave blanks and

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number four teens answer was in number
13 spot and it’s a 200 question

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examination and you can see how that
fared for them so you don’t have that

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issue anymore
so what I would recommend is yes

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absolutely and for you employers out
there if you are thinking that technical

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training is too much of an investment or
you can’t take your people out of the

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field that long I want you to reconsider
that because it is the only thing that I

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know of that will supercharge your
people to do water treatment the right

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way and get them wanting to do it the
right way now they’re going to come back

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and hopefully they’re going to inspire
other people in your company to do some

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of the things that they learned and it’s
a great springboard if you’ve been

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studying all along for them to then take
the certified water technologist

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designation so again I never answer a
question straight on I always go about

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it from the scenic route so my advice is
yes absolutely come to technical

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training it’s the best training that’s
out there for water treatment and

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because of that it’s going to give you
some extra confidence to go home and

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take the certified water technologist
designation now my last thought on that

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is I would schedule the examination
before you come to technical training I

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always advise people to work backwards
from their goal so I want to get my

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certified water technologist designation
by a particular date that’s my date now

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what are all the things that I need to
do in order for that to happen so if we

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take that same mindset to the
examination I want to take the

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examination two weeks after AWT
technical training I’m going to go ahead

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and sign up for that then I’m going to
go to technical training but I’ve

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already got a study schedule before and
after technical training and then I’m

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simply going to take the examination and
Pho

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it’s my hope that you pass it because
you put all this work into it the folks

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that put work into it they do very well
on the exam the folks that just show up

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and take it or they just go to the
Technical Training thinking that they’re

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going to get taught the test and by the
way they are not teaching the test

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they’re teaching you water treatment and
then what do you have to know to be a

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good water treatment where they’re going
to choose from a bank of 5,000 questions

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and then put those on your examination
to see how good a water treat you are so

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that I’m pretty sure answers the
question the answer is yes I would come

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to Technical Training folks again very
excited this is the first questions only

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episode that we’ve had our pinks and
blues addition so make sure you keep

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those questions and voicemails coming
and I can’t wait to come at you next

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week on Scaling UP! H2O

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