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0:08.2
0:12.9
welcome to Scaling UP! h2o the podcast
where we’re Scaling UP! on knowledge so
0:12.9
0:17.8
we don’t Scaling UP! our systems the
podcast that water treaters listen to so
0:17.8
0:21.5
they can be better tomorrow than they
are today
0:21.5
0:27.5
hello Scaling UP! nation Trace Blackmore
here your host for Scaling UP! h2o and
0:27.5
0:33.5
you all out there in the Scaling UP!
nation know that my favorite time of
0:33.5
0:40.5
year is when a WTS technical training
comes around and I get to participate as
0:40.5
0:45.8
one of the trainers I’m very fortunate I
am actually one of the people that get
0:45.8
0:49.6
to review some of the content and get to
work with Bruce Ketrick who is the
0:49.6
0:56.0
educational chairman and we get to make
sure that that goes off together with
0:56.0
1:00.8
AWT staff without a hitch I am so
fortunate to be able to work with those
1:00.8
1:07.1
people in that capacity but I am Telling
You the Scaling UP! nation all of this
1:07.1
1:13.6
because I am familiar with every
presentation that is delivered in the
1:13.6
1:17.6
technical training programs that means
all the fundamental and applications
1:17.6
1:21.2
training programs that means all the
technical training training programs
1:21.2
1:27.6
that even means the wastewater training
programs so when I tell you that this
1:27.6
1:34.6
course all three of those courses are
second to none I know what I’m talking
1:34.6
1:41.4
about because I am very familiar with
this content and as you know I own a
1:41.4
1:47.6
water treatment company and I send my
own people to these training seminars
1:47.6
1:54.5
because I know the wealth of information
that they are going to receive at these
1:54.5
1:59.5
technical training seminars so scaling
donation I am right there with you I
1:59.5
2:04.9
understand that there is a cost to send
you or your people to these technical
2:04.9
2:11.3
trainings but I also know the value that
if you attend the technical training
2:11.3
2:16.6
correctly which means you study before
you go you know what to expect by
2:16.6
2:20.3
looking at the presentations before you
go
2:20.3
2:26.1
and then you participate in the lectures
and you take good notes and you review
2:26.1
2:32.2
your notes as soon as you get home you
are going to do very well in the
2:32.2
2:37.3
technical training but I wanted to share
my interviews with some of the people
2:37.3
2:43.2
that I recently spoke with at the San
Diego Technical Training in February of
2:43.2
2:50.8
2019 I’m here with Kyle Rossi recent
guest of Scaling UP! h2o Kyle great to
2:50.8
2:53.9
see you again
I know not only you are here at the
2:53.9
2:59.8
Technical Training in San Diego you’ve
also brought nine of your guys I want to
2:59.8
3:04.1
ask you why did you do that what classes
are they taking what do you hope to get
3:04.1
3:07.4
out of this
good to see you trace as always yeah I
3:07.4
3:11.2
brought nine and my guys I have four of
us from the wastewater treatment
3:11.2
3:16.4
training I have three in the
fundamentals and applications and three
3:16.4
3:21.1
in the water treatment training so I
brought all my guys because you know AWT
3:21.1
3:25.7
is the best resource for furthering your
knowledge so I wanted them to come and
3:25.7
3:31.0
experience you know the Association and
you know just gain more knowledge now
3:31.0
3:34.8
what are some comments because I know
you do a great job of debriefing
3:34.8
3:38.3
everyday with your guys what are some of
the comments you’re getting from them oh
3:38.3
3:41.2
they’re just super excited I mean
they’re just so many they love the
3:41.2
3:44.8
classes they love the interaction they
love the speakers I have some of my guys
3:44.8
3:48.3
getting more and more involved with AWT
you know joining different committees
3:48.3
3:53.0
and everything so they love it and I
know you’ve been in and out of all the
3:53.0
3:57.6
different classes so what recommendation
could you give to somebody who’s
3:57.6
4:02.6
thinking I’m not quite sure what class I
should go into what can you tell them so
4:02.6
4:07.8
I would review the the material if they
can before they sign up for the course
4:07.8
4:12.4
so reviewing the information first would
be ideal to see what you know what
4:12.4
4:17.3
direction you want to go and I would
also recommend not taking the class just
4:17.3
4:21.2
one time maybe take it every couple
years or something because there’s
4:21.2
4:25.7
always new stuff new information coming
out and you’re not gonna pick up every
4:25.7
4:29.4
single thing that you learn like in the
one training session that you come to so
4:29.4
4:32.9
I recommend just keep coming yeah all
right well that’s great advice always
4:32.9
4:37.6
good seeing you too Trace thank you
so much Scaling UP! nation you know them
4:37.6
4:45.2
you love them friend of show
multiple-time guest mark Lewis CWT one
4:45.2
4:49.2
of my best friends mark how are you
doing trace I’m doing very well today
4:49.2
4:53.3
I’m out here at the Technical Training
in San Diego we’ve had about two and a
4:53.3
4:57.4
half days we’ve got about a half a day
left things are really fun we’re
4:57.4
5:01.7
energized we were talking water
treatment we’re talking Polar’s cooling
5:01.7
5:07.3
testing equipment were running some
tests we’re making some reports we’re
5:07.3
5:11.0
comparing some numbers we’re doing some
calculations we’re having a blast you
5:11.0
5:14.3
should be out here well I am here
because I’m talking to you but there’s
5:14.3
5:18.2
several people out in the Scaling UP!
nation that aren’t here and I know
5:18.2
5:22.3
there’s a lot of confusion out there
should I go to the aw T’s Technical
5:22.3
5:26.7
Training can I get training like this
elsewhere and now I am going to go which
5:26.7
5:30.2
training do I go to I’ve got the
wastewater one I’ve got the fundamentals
5:30.2
5:34.0
and applications and I’ve got technical
training what advice can you give to
5:34.0
5:38.7
those listeners in the Scaling UP! nation
well if you’re trying to decide where to
5:38.7
5:42.6
go to training I’ll say there’s only one
training opportunity that you have to
5:42.6
5:46.4
listen to me and that’s at the AWT
technical training well I’m trying to
5:46.4
5:49.9
make sure people want to come Marc so
maybe maybe give them something else no
5:49.9
5:54.1
I’m kidding yeah well I’ll say the you
know one of the things we do and we
5:54.1
5:58.2
decide which class to come to you got
got a look at what’s available and when
5:58.2
6:01.9
we look at the fundamentals and
applications class we break it down we
6:01.9
6:07.0
kind of start from the again and we
explain chemistry we explain anions and
6:07.0
6:10.0
cations and then we move on up to the
equipment that we treat so that we
6:10.0
6:13.8
understand what it is we’re treating and
how do we know that our treatment
6:13.8
6:18.2
program is working like it should so we
don’t get very deep into the chemical
6:18.2
6:22.8
side of things but we do get involved
we’re how do we know if our chemical
6:22.8
6:26.7
programs working we’re treating the
water that cools the equipment that we
6:26.7
6:32.8
are taking care of and so we learn about
what to check what to monitor and how do
6:32.8
6:37.5
we know what’s going on in that system
next door in the the technical training
6:37.5
6:41.8
that they take that to an advanced level
and they get down into the weeds and
6:41.8
6:45.0
down into the dirt and they dissect
things and they break it apart
6:45.0
6:51.7
and and talk about a whole different
level than we do here and so anytime
6:51.7
6:56.3
you’re deciding where do I go it’s
always good have a good foundation to
6:56.3
7:00.1
your water treatment knowledge and then
you build upon that and for those folks
7:00.1
7:04.6
who participated in the wastewater side
of things you have an opportunity to
7:04.6
7:09.0
come out and visit some experts in the
field they talk about surveying the the
7:09.0
7:13.7
the plants they talk about the different
treatment mechanisms dejar testing and
7:13.7
7:17.9
etc and so there’s really no place to
come and have the option and the
7:17.9
7:23.9
flexibility to learn what we have that
we present here at the show yeah we get
7:23.9
7:28.8
so many people that come and they just
go to one of these events I was talking
7:28.8
7:31.4
to a gentleman read and we’re gonna be
talking to him a little bit later on
7:31.4
7:36.0
this same episode but Reed was telling
me what he’s doing this year is he is
7:36.0
7:40.7
attending fundamentals and applications
training here in San Diego I had to
7:40.7
7:43.7
remember where we are and then in a
couple months we’re going to Annapolis
7:43.7
7:47.5
actually in a couple weeks were going to
Annapolis he’s going to go over to the
7:47.5
7:51.6
technical training and folks that’s a
great thing to do because at the
7:51.6
7:54.4
fundamentals and applications training a
lot of people think oh I’ve been in the
7:54.4
8:00.5
business for years that’s above me but
it’s a really great way for people to
8:00.5
8:05.5
learn how to explain water treatment to
people that don’t necessarily have the
8:05.5
8:09.1
same knowledge that you do it allows you
to maybe train people better it allows
8:09.1
8:13.5
you to communicate with people better
and you know I don’t care how much
8:13.5
8:18.6
experience you have you can’t come to a
class such as this one and not get
8:18.6
8:22.6
something out of it so then once you
have that base knowledge the people over
8:22.6
8:26.5
at technical training we assume that
that base knowledge is there and then we
8:26.5
8:31.9
start there I’ve had several people come
to me this week and said oh boy I really
8:31.9
8:36.4
wish I would have started over in
fundamental and applications I felt a
8:36.4
8:39.6
little bit lost over in technical
training I was able to get my way
8:39.6
8:41.8
through it
but you know what I would have gotten a
8:41.8
8:46.2
lot more out of it had I started over in
the fundamentals and applications in
8:46.2
8:49.6
trace I would say when you’re deciding
which class to attend you really need to
8:49.6
8:53.3
look at the purpose in which you’re
coming if you’re a beginner start over
8:53.3
8:57.0
at the fundamentals and application if
you’re a seasoned veteran go next door
8:57.0
9:01.1
over to the technical training
however if you’re coming to to technical
9:01.1
9:05.4
training to bone up so that you can give
some training you may want to come back
9:05.4
9:09.2
over to the fundamentals an application
class to see the way we present it so
9:09.2
9:13.7
that you can present your information to
people would like knowledge in a way
9:13.7
9:17.9
that it really breaks it down trace now
we’ve been we’ve been doing this for a
9:17.9
9:20.8
little over four years now we’ve
modified our program based upon feedback
9:20.8
9:25.3
based upon some of the experts who sat
in our class and they tell us your
9:25.3
9:28.8
you’re going too fast you’re going too
far we need to slow it down we need more
9:28.8
9:33.5
spend more time here or there so we got
to make sure that the people can follow
9:33.5
9:38.0
along with us we do a pretty good job of
bringing the mechanical room to the
9:38.0
9:43.2
classroom we utilize videos we you lost
pictures we utilize some of the online
9:43.2
9:47.0
demonstrations that our chiller
manufacturers have provided us we show
9:47.0
9:50.4
people where they can get the
information they need to ensure their
9:50.4
9:54.2
program is working like it should
so can I touch this button can I touch
9:54.2
9:58.5
that button and very important this
morning all the guys are next door
9:58.5
10:01.9
they’re over in the equipment workshop
and they’re working with our suppliers
10:01.9
10:05.3
and they’re touching the controllers in
there they’re adjusting the controllers
10:05.3
10:09.2
or programming controllers they’re
touching the pumps and with all that you
10:09.2
10:11.9
know when they go back out to the field
nothing’s new they’ve done it all before
10:11.9
10:17.4
they’ve done it here and so when you do
come to training have a few goals and
10:17.4
10:19.6
with those goals
I’ll get those two goals accomplished
10:19.6
10:23.7
and when you go back take back something
and teach the other people so that your
10:23.7
10:27.5
boss is gonna send other people so that
they get the training they need and it
10:27.5
10:31.6
just makes the far better company yeah
mark and one of the things that we do in
10:31.6
10:36.1
the fundamentals and applications is we
have for equipment manufacturers come in
10:36.1
10:40.4
and they actually open up the
controllers they open up the pumps they
10:40.4
10:44.6
open up the silhouette valve so you can
actually see the internals and they give
10:44.6
10:48.6
you troubleshooting tips we’ve got
people using multimeters across the hall
10:48.6
10:52.9
trying to figure out how to troubleshoot
ideas there’s just so much that you
10:52.9
10:57.8
learn when you come to a training like
this and one of the best things that I
10:57.8
11:02.0
think we do over in fundamental and
applications is something that you do
11:02.0
11:07.1
you actually teach people how to use
that chiller user interface so you can
11:07.1
11:11.4
validate your water treatment program
absolutely and and that’s that’s one of
11:11.4
11:15.2
those things if
it’s one thing to know what to look for
11:15.2
11:19.2
but it’s another thing to know when the
numbers that you’re looking at are the
11:19.2
11:23.6
numbers that you’re getting or wrong and
so when you know what to look for and
11:23.6
11:27.4
what to expect and how to verify that
then you can go back to your customer
11:27.4
11:30.7
and say hey you’ve got an issue with
your chiller the the the pressure says
11:30.7
11:35.3
that it’s got a two degree approach and
actually the approach is more like zero
11:35.3
11:39.8
and but you’ve got a bad gauge you’ve
got a bad pressure sensor somewhere and
11:39.8
11:43.4
that’s making your chiller run a little
bit different making it worse not as
11:43.4
11:49.0
efficient as it should be so we show you
how to do that we explain it to you and
11:49.0
11:53.7
from that then you can be a better water
treat in the field that’s right I think
11:53.7
11:57.4
the old adage is when in doubt blame the
water treater and we’re making sure that
11:57.4
12:01.8
the water treaters have some extra
knowledge some extra material that
12:01.8
12:06.1
they’re able to prove their innocence as
they go out in the field and of course
12:06.1
12:09.7
make their water treatment programs
better absolutely and one of the things
12:09.7
12:14.8
we do is we utilize videos and some of
our videos really talk just like our
12:14.8
12:19.7
mechanical service company people talk
and what it does it allows us to
12:19.7
12:23.9
understand what our service people are
going to tell the customers and it sets
12:23.9
12:27.8
us up so that we can go in and be better
prepared to explain what’s really going
12:27.8
12:31.8
on we’ve really brought the mechanical
room we’ve brought the people into this
12:31.8
12:36.3
room to the best of our ability so that
when you leave here you know what to
12:36.3
12:39.1
expect you know what’s out there you
know how you’re gonna be spoken about
12:39.1
12:44.4
and you can do a better job well mark
thanks so much for all you do making the
12:44.4
12:48.3
Scaling UP! nation making every water
treat are out there a little bit better
12:48.3
12:53.7
thanks so much Tracy it’s so fun
I’m here with lave Charles of Paul Sofia
12:53.7
12:59.0
tour lathe friend of show you just
recently were on Scaling UP! h2o a very
12:59.0
13:03.3
well-received episode I might add and
you just finished up the equipment
13:03.3
13:07.7
hands-on section at the AWT technical
training what are some of the things
13:07.7
13:11.1
that you’re doing in there and what are
some of the comments that you get so I
13:11.1
13:15.5
didn’t expect to be back on the show so
soon but um yes so we just finished up
13:15.5
13:20.0
there’s four stations so Paul Suite is
one of the privileged vendors that come
13:20.0
13:25.2
in today we’re talking about boiler
controllers and yeah
13:25.2
13:29.2
how to make sure your conductivity line
you’re not getting steam flash all that
13:29.2
13:33.7
stuff so we’re getting equipment of
people’s hands troubleshooting stuff
13:33.7
13:36.8
they’ve got meters they’re holding
things they’re seeing how things are set
13:36.8
13:41.2
up and that’s just one station people
come up with really good questions and
13:41.2
13:46.2
you know honestly applications that
they’re trying to troubleshoot and we’re
13:46.2
13:50.4
there talking to them trying to figure
out what some troubleshooting tips might
13:50.4
13:57.0
be so there’s there’s another station
walk and did a pump station advantage
13:57.0
14:03.9
did pH know RP probes and then Lakewood
did cooling tower controllers so four
14:03.9
14:10.0
stations really really good well-rounded
topics to cover and you know these are
14:10.0
14:16.0
small intimate groups where someone’s
got a voice group interactions key to
14:16.0
14:19.7
really get the most out of it but yeah
it seems to be well-received I love
14:19.7
14:25.3
coming out and doing it I think a WT for
even putting it on I think it’s a kind
14:25.3
14:30.8
of a win-win we get to kind of help give
people equipment tips and tricks to help
14:30.8
14:35.2
them succeed everyone’s helping out
everyone and that’s just how WT does it
14:35.2
14:38.5
so it’s definitely one of the favorite
things that we do in technical training
14:38.5
14:45.0
in fact I was talkin over at the other
location so across the hall the
14:45.0
14:49.0
technical training people and they were
jealous that they did not get to come
14:49.0
14:54.2
over and touch and feel and look and see
all of the equipment that you guys
14:54.2
14:57.9
brought and hear all the troubleshooting
tips and they were saying we really got
14:57.9
15:00.9
to do that over next door we’re like no
you guys just need to come to the
15:00.9
15:03.8
fundamentals and applications part of
that class
15:03.8
15:08.6
so anyway people love it you guys do a
great job with that I’m curious you did
15:08.6
15:12.9
boilers you mentioned flashing tell us a
little bit about that and what are some
15:12.9
15:17.7
of your suggestions so that doesn’t
happen probably the biggest tip is to
15:17.7
15:23.9
really explain back pressure in your
skimmer lines so you typical skimmer
15:23.9
15:27.2
line you want at the right height
you got your conductivity probe you’ve
15:27.2
15:30.8
got some kind of blowdown valve
typically power open power close and
15:30.8
15:35.9
then you need to find a way to keep
pressure in that line so that water
15:35.9
15:39.2
stays in liquid state liquid states the
state you want it in so you can figure
15:39.2
15:44.0
out how many solids are dissolved in
water and yeah you can’t you can’t
15:44.0
15:48.5
really read the conductivity of steam so
explaining the purpose of the back
15:48.5
15:54.3
pressure showing like a phase state
diagram with pressure and temperature as
15:54.3
15:59.3
elements to that that’s the biggest if
you’re getting steam flash you’re gonna
15:59.3
16:03.1
see your conductivity kind of swinging
as the controller is trying to read and
16:03.1
16:07.6
it’s it’s typically back pressure you’re
gonna look for well that’s a great tip
16:07.6
16:12.3
and I heard several people asking
questions around that they didn’t know
16:12.3
16:16.2
how to solve it you not only told them
how to solve it you actually had
16:16.2
16:20.1
different devices that would help them
solve it so they could actually touch it
16:20.1
16:23.8
feel it play with it you can have them
put it into the system so that was
16:23.8
16:28.3
really cool so thanks for everything
that you do and we’re gonna see you next
16:28.3
16:31.8
month in Annapolis yeah and anyone
taking the water treatment sign that’s a
16:31.8
16:36.6
little jealous that they don’t get the
hands-on there’s two trainings a year do
16:36.6
16:41.1
one on the East Coast do one on the west
coast switch it up you’ll be able to get
16:41.1
16:44.6
best of both worlds that’s great advice
I’ve actually talked to several people
16:44.6
16:49.3
that are here in the fundamentals and
applications class and San Diego and
16:49.3
16:52.8
they are planning on attending in a
couple of weeks over in Annapolis just
16:52.8
16:56.4
for that reason so hey thanks so much
for coming on the show thanks for
16:56.4
17:02.3
inviting me trace I’m here at lunch I
walked over I found a gym looking at CWT
17:02.3
17:06.7
gym I walked into your class and you
were talking about our episode on
17:06.7
17:12.0
Scaling UP! and you were talking about
how you have never listened to it that
17:12.0
17:16.2
amazes me that’s one of my most
two episodes people come up to me all
17:16.2
17:20.9
the time and say you have to get Jim
back on the show and you’ve never heard
17:20.9
17:26.9
it once what is going on with that well
like a a movie star who doesn’t watch
17:26.9
17:31.8
his own movies it’s I’m embarrassed by
I’m afraid I’ll have said something
17:31.8
17:35.8
stupid and then I’ll have to go oh god I
can’t believe I said that
17:35.8
17:40.5
so it’s that it said it’s those
cringe-worthy moments when I was talking
17:40.5
17:44.1
to you and I know there was a few
because my mind wasn’t necessarily in
17:44.1
17:49.8
the game that day and so I’m afraid of
those so I just rather hide from it and
17:49.8
17:54.0
then face it you know well Jim you are
one of the smartest people I know and I
17:54.0
17:58.6
think your stupid is my smart so I don’t
think you have anything to worry about I
17:58.6
18:04.1
know tre said that is just not simply
true I appreciate that
18:04.1
18:07.6
it was levity it wasn’t it was meant to
be humor I get that you’re trying to
18:07.6
18:13.8
make me feel better right well Jim you
are the trainer that inspired me to
18:13.8
18:19.2
become an AWT trainer if you listen to
our recording you would have known that
18:19.2
18:23.3
because I said that but you were there
so you remember me saying that you are
18:23.3
18:29.1
no doubt my favorite trainer here the
trainer that I try to aspire to be so
18:29.1
18:33.5
all that being said you’re awesome we’ll
get past that what are you talking about
18:33.5
18:40.4
here at aw T’s technical training rice
krispies no he’s got a delicious recipe
18:40.4
18:47.4
yes actually talking about cooling water
systems get most people who are here
18:47.4
18:53.5
have seen a cooling water system however
I try to use it with talking in terms of
18:53.5
18:57.3
what we’re gonna be talking about later
in the day with respect to scale
18:57.3
19:03.5
corrosion and cooling water microbiology
so I try to relate parts of the cooling
19:03.5
19:08.2
water systems or differ different
cooling water systems are designed in
19:08.2
19:12.6
what impacts that mud design and
operation might have on those other
19:12.6
19:17.1
things that we’re talking about and you
do a fantastic job of that something
19:17.1
19:22.6
that I love that you do is how you bring
common things that people know
19:22.6
19:27.8
two complex situations so they can know
those complex situations even better one
19:27.8
19:33.2
of the things you do is how you equate
scale with teeth do you mind telling the
19:33.2
19:37.1
Scaling UP! nation a little bit about
that Scaling UP! nation you should be
19:37.1
19:43.6
brushing flossing and rinsing regularly
and the reason why is what causes that
19:43.6
19:49.7
plaque buildup on your teeth that plaque
on your teeth is biofilm and so if you
19:49.7
19:53.8
don’t keep the plaque off your teeth
that plaque will then further develop by
19:53.8
19:58.4
a process called microbial
mineralization and you’ll develop tartar
19:58.4
20:02.7
which is scale it’s calcium phosphate
scale and then that will build up and
20:02.7
20:06.7
then a whole myriad of things along with
that with with respect to gum disease
20:06.7
20:12.4
and losing teeth and cavities which is
essentially corrosion of your tooth
20:12.4
20:19.2
right due to bacteria so if you brush
and floss and then rinse rinsing is
20:19.2
20:24.1
feeding biocide your mouth that’s all it
is you’re adding on microbe aside to
20:24.1
20:27.5
your mouth to kill bacteria and then
rinse out between your teeth all that
20:27.5
20:32.6
dirt and Deborah’s deborah’s and I
actually say Deborah’s now and it’s
20:32.6
20:37.1
because of you so Scaling UP! nation when
I say that you can blame Jim Lucanikch
20:37.1
20:42.6
for that you know I remember when you
started the tooth analogy and you used
20:42.6
20:49.8
to have pictures of people with very bad
teeth and now you’ve changed to dogs and
20:49.8
20:56.7
cats why’d you do that as you age you
tend to take other people’s
20:56.7
21:02.3
sensitivities into consideration and you
never know when somebody who might be in
21:02.3
21:07.5
your audience that you’re talking to
that may have been unfortunate enough to
21:07.5
21:13.7
have either poor genetics or did not
take the best care of the teeth me
21:13.7
21:18.1
included within that
and you might offend someone so I was
21:18.1
21:22.6
trying to become less offensive in my
older age so the softer side of scale is
21:22.6
21:26.9
what you’re saying softer side of the
hardness issue there we go Jim what is
21:26.9
21:31.3
your favorite thing when you leave the
AWT technical train you know a lot of
21:31.3
21:34.9
people they can’t wait to come up to you
on breaks or after you finish speaking
21:34.9
21:39.6
and you hear so many people say hey I
learned this I never really thought of
21:39.6
21:43.9
it in this context what’s your favorite
thing when you leave here NASA that’s a
21:43.9
21:49.4
loaded question that’s what I do
a sense of relief that I’ve made it
21:49.4
21:56.1
through the day without passing out from
exhaustion no actually you know knowing
21:56.1
22:02.7
the fact that there are people out here
young people who are getting exposed to
22:02.7
22:08.0
things that they if they really want to
become great as a water treaty they’re
22:08.0
22:12.2
getting exposed to things they may not
have gotten exposed to by just going
22:12.2
22:16.1
into the field or working with their
companies they you know things they
22:16.1
22:18.8
wouldn’t have thought of and that they
would learn and they’ll be able to go
22:18.8
22:22.3
learn more about and the other part of
that is people who have been in the
22:22.3
22:27.1
industry 15 years or 10 years and who
say I never knew that or never I’ve
22:27.1
22:31.4
never seen it nobody’s ever explained
that to me and there are a lot more
22:31.4
22:36.3
things because it just depends there’s
never just one thing there’s always a
22:36.3
22:41.2
bright spot there maybe somebody said
you know I had I was here two years ago
22:41.2
22:45.9
and you talked about this and I and I
had this problem in the field that I was
22:45.9
22:50.2
able to solve it because I came to this
class not necessary just me but anybody
22:50.2
22:54.3
else that came to this class and they
got so much value I they come back right
22:54.3
22:59.1
because there’s no way anybody’s taking
home the three days of information we
22:59.1
23:04.0
pile on at one in one setting yeah the
three days is probably 90 days
23:04.0
23:07.9
equivalent if they were taking a college
class or something there’s just so much
23:07.9
23:11.7
information that we’ve got to do in a
very short amount of time
23:11.7
23:16.6
yes yes that is true whenever jim says
microbiological words his face just
23:16.6
23:22.1
lights up it just it just it just
delights me Jim you revealed on our
23:22.1
23:27.2
episode again the one you never listen
to that you and I have something secret
23:27.2
23:32.4
that we do and I shared with you a
certain word and there are people
23:32.4
23:36.0
listening so I won’t
I won’t say the word but you can say the
23:36.0
23:39.9
word what what is your word that you
have to work into the presentation today
23:39.9
23:48.0
so I tried to try to work the word in in
the afternoon and it’s a Gaston Pia and
23:48.0
23:53.4
I’m trying to figure out where would be
an appropriate spot to use that word and
23:53.4
23:57.0
I haven’t found it yet but oftentimes
the tres gives me these words and this
23:57.0
24:02.2
by the way started with Adam Dumber and
blame the cow back in my old chem
24:02.2
24:09.2
called– days and often times they were
a little edgy we try to keep it a little
24:09.2
24:15.5
clean here at the AWT definitely clean
but I’m not sure where I’m gonna bring
24:15.5
24:22.8
this one in but it may come in this word
it may come in the tooth thing because I
24:22.8
24:28.1
could be very a gas topic about
someone’s bright white smile I love it
24:28.1
24:33.6
so you just did it here on the Scaling UP! podcast I have spies in the audience
24:33.6
24:36.9
so I’m looking forward for them to
report back to me and let me know how
24:36.9
24:40.5
you did in the actual class Jim thanks
so much for talking to us you’re always
24:40.5
24:45.9
a delight to have on the show well
always a pleasure to be with you I’m
24:45.9
24:51.2
here with Justin Ranger friend of show
and of course the best mustache in water
24:51.2
24:56.3
treatment how are you Justin I’m doing
great chase thanks now you attended a W
24:56.3
25:00.6
T’s technical training their wastewater
section why did you come
25:00.6
25:04.8
what did you learn and what would you
tell others about it yeah I came in part
25:04.8
25:10.4
to earn some continuing education
credits for my CWT certification
25:10.4
25:14.0
congratulations again
yeah thanks so the wastewater class if I
25:14.0
25:18.9
remember right was worth fifteen and
then I came a day early and did the RO
25:18.9
25:22.5
class with Colin frame which was
fantastic as well and that was worth
25:22.5
25:25.3
three so I got eighteen credits for
coming this week which
25:25.3
25:29.4
is a bargain for everything that I was
able to learn in the mean time as well
25:29.4
25:33.1
so yeah so came to take the classes came
down with some other colleagues and
25:33.1
25:37.5
co-workers they took various classes I
think we had somebody in each of the
25:37.5
25:41.8
classes the entire week here and then a
few of those guys are getting ready to
25:41.8
25:46.2
take the test so spent some time we were
studying and talking about a few things
25:46.2
25:50.7
as well so and not that anybody pin
score but it’s an examination yeah I
25:50.7
25:57.3
sorry Angela so at this technical
training we had the technical training
25:57.3
26:01.0
class just the regular water treatment
we also had fundamentals and
26:01.0
26:06.2
applications and then we had wastewater
most people come for the water treatment
26:06.2
26:10.0
side or the fundamental side tell us
what’s going on over there in wastewater
26:10.0
26:15.2
yeah so for me you know my backgrounds
in boilers and cooling towers these
26:15.2
26:20.3
traditional water treatment areas and
wastewater is important it’s part of
26:20.3
26:24.1
most facilities you know their plant
process especially you get into bigger
26:24.1
26:27.7
facilities food processing plants is
where I do a lot of work and it’s
26:27.7
26:31.6
related to the water treatment but it’s
different and so you’re dealing with you
26:31.6
26:35.8
know coagulants and flocculants
and I think it’s an important thing for
26:35.8
26:40.7
water treaties to be aware of so that
you can help keep your competition out
26:40.7
26:44.2
especially you know bigger companies
that might be offering like the full
26:44.2
26:48.7
package deal yeah so basically it was
just kind of the overview of the
26:48.7
26:53.0
wastewater plants the flows process
different equipment and then all the
26:53.0
26:56.7
chemistry’s that get used to make sure
that you’re taking whatever the dirty
26:56.7
27:02.7
discharged water from the plant and turn
it back into acceptable clean water to
27:02.7
27:06.8
be reused again for hopefully something
tell the Scaling UP! nation a little bit
27:06.8
27:10.6
about what you experience in the
hands-on section
27:10.6
27:16.9
oh that was fantastic so they brought in
essentially wastewater examples of
27:16.9
27:22.0
various waste streams from different
types of industry and then we spent half
27:22.0
27:26.5
a day doing jar testing and so they’ve
brought in the well they had as wide as
27:26.5
27:30.2
you know about the the gangsters
27:30.2
27:35.3
and they split us into groups and they
gave us kind of a model test kit with
27:35.3
27:39.1
the different coagulants and flocculants
and we had to adjust pH
27:39.1
27:44.9
try to get this really nasty water to
turn into clear water again and how did
27:44.9
27:49.4
you do our group did well yeah I think
every group did well but they
27:49.4
27:53.3
intentionally made it challenging so
that you had to think critically and
27:53.3
27:57.1
sort through the different processes you
might have to use in a real world with
27:57.1
28:02.5
experience so so last question what is
one thing that you know now that you
28:02.5
28:05.9
didn’t three days ago
oh man it’s hard to narrow down to one
28:05.9
28:12.5
thing okay twelve yeah the discussion on
anti foam defo MERS was good odor
28:12.5
28:16.5
control you know when I think of
wastewater I think of water streams and
28:16.5
28:21.9
contaminants but not necessarily gases
that might be associated with that so
28:21.9
28:25.8
those were fantastic and then yeah
there’s just so many small things about
28:25.8
28:30.5
flow process and equipment and details
of chemistry that I learned over the
28:30.5
28:34.6
week as well so now you had I said last
question but I keep talking you brought
28:34.6
28:39.6
a lot of your guys here how many guys
total I think it was eight total one guy
28:39.6
28:43.7
had a baby so he had two he decided to
stay home and you let that would be
28:43.7
28:49.5
acceptable okay we understand so you
your company said we see value in this
28:49.5
28:54.0
we’re taking a lot of people out of the
field we’re gonna pay for them to be
28:54.0
28:59.1
here we’re gonna pay their attendance to
be here do you feel after making such a
28:59.1
29:03.6
large investment that you got your
money’s worth oh absolutely yeah I think
29:03.6
29:07.6
everybody that came walked away with
knowledge even some of the new guys that
29:07.6
29:10.5
were taking fundamentals and
applications you know they went through
29:10.5
29:15.3
our internal company training and then
they’ve had a lot of on-the-job hands-on
29:15.3
29:19.3
training out in the field working with
co-workers and managers and a couple of
29:19.3
29:22.9
those guys are like man even after doing
this for a year three years
29:22.9
29:27.2
man that fundamentals class really
solidified and reinforced a lot of
29:27.2
29:30.6
things and helped build their confidence
in areas that they already felt
29:30.6
29:33.5
confident like okay yeah like we’re on
the right track doing it the right way
29:33.5
29:41.3
the guys a couple guys are getting ready
to take the CWT eggs exam this summer
29:41.3
29:45.7
and those guys are already solid water
treaters and they’re gonna be even
29:45.7
29:49.6
better for it I know when they got done
with Brusco tricks class man like all
29:49.6
29:52.7
that discussion about the polymers and
dispersants like
29:52.7
29:55.9
I’ve never really thought about that
stuff before so yeah I think it’s
29:55.9
29:59.9
fantastic value honestly even if our
company wouldn’t pay it I would
29:59.9
30:04.7
personally pay because it provides that
much value to me that I would want to be
30:04.7
30:07.9
here one way or the other well awesome
thanks so much for talking with me
30:07.9
30:13.6
yeah thanks trace
I’m here with bill Pearson CWT bill you
30:13.6
30:16.2
and I have tried to connect together
unfortunately had some technical
30:16.2
30:20.6
difficulties I’m gonna get you on the
show very soon but I saw you here I
30:20.6
30:23.8
thought I’d come up and say hi how are
you today doing great thank you
30:23.8
30:26.9
race but what are some of the things
that you’re going to be talking about
30:26.9
30:32.4
later in aw T’s technical training well
of course the subject is Legion now I’m
30:32.4
30:37.1
just so pleased that a WT has gotten
that into the curriculum for the water
30:37.1
30:41.5
treatment professional as you know I
think it’s very important if you’re in
30:41.5
30:44.4
water treatment now you are involved
with Legionella unless you’re only
30:44.4
30:50.3
strictly dealing with boilers maybe but
we’ll be continuing the conversation
30:50.3
30:55.9
about how so much is changing with
respect to that area so many people like
30:55.9
31:01.7
the CDC continue to give us new data I’m
gonna release the latest data that came
31:01.7
31:07.3
out when they got the statistics from Oh
17 I think we’ve all seen that chart it
31:07.3
31:13.0
goes from year 2002 to 14 and we saw it
in 15 we saw in 16 I’m gonna show it to
31:13.0
31:17.2
you in 18 I’m not gonna tell you what
direction is going you might can guess I
31:17.2
31:21.7
think we can all guess and bill a
question a lot of us have is that
31:21.7
31:26.3
because there’s more Legionella cases
because Legionella is becoming more
31:26.3
31:31.5
rampant or are we just testing for it
more you’re correct the testing does a
31:31.5
31:36.2
lot not just the testing but what the
medical community does you the urinary
31:36.2
31:40.8
antigen test when pneumonia is being
presented and finding out hey it’s
31:40.8
31:46.1
coming from Legionella that increases
the incidence but there’s many many
31:46.1
31:51.6
other factors the CDC states that’s our
aging infrastructure it could have
31:51.6
31:55.7
something to do with the maybe the
promise now is there a global warming
31:55.7
32:00.3
effect that’s going on and there is
maybe more Legionella out in the
32:00.3
32:04.2
environment particularly in the man
built systems where exposure can cause
32:04.2
32:09.9
the disease so it’s it’s like everything
else it’s multifaceted but it is
32:09.9
32:14.5
unequivocally on the increase something
that you mentioned that I think is very
32:14.5
32:18.4
interesting is you’re going to be
telling us a lot of new information this
32:18.4
32:23.2
year I know I have listeners out there
that have read the AWT position paper
32:23.2
32:26.0
they maybe have been to one of your
talks in the past or maybe they saw a
32:26.0
32:29.6
webinar and they think they know
everything they need to know about
32:29.6
32:34.3
Legionella what do you say to them well
there is some new stuff I’ll start with
32:34.3
32:41.4
a WT the quote a WT document has been
around since 2003 well the task force is
32:41.4
32:46.1
signed to update that document has
completed it it is done it’s not yet
32:46.1
32:50.8
released all the approvals are done it’s
been sent to the publisher for
32:50.8
32:55.7
formatting but I got the front page in
my presentation so you’ll get to get a
32:55.7
33:01.0
sneak preview about what else is going
on again they’re just continues to be so
33:01.0
33:07.9
much activity from so many organizations
that are involved in that area since CMS
33:07.9
33:14.1
came out and I was 17 with their
memorandum then we’re seeing a huge
33:14.1
33:21.1
influx from the whole infectious disease
and health care community so I’m not
33:21.1
33:24.1
gonna give you all the good stuff you
need to come listening fair enough fair
33:24.1
33:28.8
enough that’s just enough to tease them
to get here well bill Legionella is one
33:28.8
33:33.7
of those things that every water treaty
needs to know and you know as well as I
33:33.7
33:39.9
do not every water tree knows it as well
as they should what advice can you give
33:39.9
33:43.9
me to give to the Scaling UP! nation why
don’t you just give it straight to the
33:43.9
33:49.1
Scaling UP! nation what do we need to
start doing to make sure more water
33:49.1
33:54.3
treaters are more versed are better
versed in Legionella well I think you
33:54.3
33:58.2
know what a deputy is doing with having
it in the curriculum I know that they
33:58.2
34:03.0
are also putting questions about
Legionella and Legionnaires disease and
34:03.0
34:07.9
more importantly you know the emphasis
is on prevention you know this is a
34:07.9
34:13.5
preventable disease so we’re putting
those questions into the CWT exam as far
34:13.5
34:17.7
as what can you do if your water quicker
number one you got to recognize the fact
34:17.7
34:23.3
that you’re not now dealing simply with
corrosion control scale control and
34:23.3
34:28.4
general microbial control you do need to
know about Willy janella in the systems
34:28.4
34:31.9
you may be handling
biggest thing that the water cleaner
34:31.9
34:37.1
probably has got to adjust to is that
there don’t even become knowledgeable
34:37.1
34:41.9
about the building water systems the
potable premise water systems that
34:41.9
34:45.5
traditionally they’ve had no involvement
with because there’s no treatment done
34:45.5
34:51.9
by them to them to those systems and so
now that’s another whole area because if
34:51.9
34:56.9
you don’t do it one of your competitors
will and I hate to throw that card out
34:56.9
35:00.5
there but we’re all in business and so
you want to protect your business
35:00.5
35:05.0
interest great advice and Bill we all
think this is so important we’re doing
35:05.0
35:08.8
multiple classes at the same time here
at the Technical Training we are
35:08.8
35:14.1
actually finishing a couple of classes
early so everybody can see your
35:14.1
35:18.4
presentation that you’re getting ready
to do it is that important well I
35:18.4
35:21.6
appreciate that
generally a speaker doesn’t like to
35:21.6
35:28.4
start his talk at 4 p.m. on Saturday
when an hour later happy hour is looming
35:28.4
35:32.8
and so it’s a two hour presentation and
I made this promise last year if you’ll
35:32.8
35:37.1
stay to the end I’ll buy you a drink at
happy hour well you can’t have a better
35:37.1
35:40.9
offer than that and we definitely saved
the best till last so bill thanks so
35:40.9
35:43.7
much for all you do and thanks for
helping educate the Scaling UP! nation
35:43.7
35:49.4
more than a welcome trace my pleasure
ladies and gentlemen I just found Angela
35:49.4
35:55.9
Pike the self-appointed queen of AWT
Angela how the heck are you very well
35:55.9
36:00.1
thank you trace how are you I am doing
wonderful we’re in the last day of
36:00.1
36:03.8
technical training this is one of the
things I look forward to every single
36:03.8
36:09.3
year I get to see friends I get to meet
new friends I get to train on the topic
36:09.3
36:14.3
that I love so much but I also get to
see you and of course when people think
36:14.3
36:18.9
about the association of Water
Technologies they think about Angela
36:18.9
36:22.4
Pike why is that
as she said I’m the self-proclaimed
36:22.4
36:28.0
queen of a WT so they’re kind of forced
into it Angela you and I have been doing
36:28.0
36:32.3
these technical trainings together for
at least 10 years has it been about 10
36:32.3
36:37.0
years it’s actually been 13 Tracy
Wow okay I’m not going to comment too
36:37.0
36:40.8
much on that but
we have so many stories that only and
36:40.8
36:43.2
you and I would understand so we’re not
going to share them on with the
36:43.2
36:49.7
Scaling UP! nation but for the people out
there listening and they want to just
36:49.7
36:54.0
have a glimpse of what goes on here at
the Association Water Technologies
36:54.0
36:58.4
Technical Training I’m talking to all
these water treaters out there but you
36:58.4
37:02.2
get to see the interactions of all these
water treaters what can you tell them
37:02.2
37:07.9
from that perspective come to Technical
Training it’s educational it’s a great
37:07.9
37:16.5
networking experience hands-on workshops
for the people new to the field and if I
37:16.5
37:21.2
may say so the best bunch of speakers in
the world I think you can say that and I
37:21.2
37:24.0
think you also want to say that the math
is probably one of the better ones the
37:24.0
37:28.4
mathematics class is amazing just
amazing just I can’t believe you just
37:28.4
37:32.4
said that on your own that’s amazing
everything is great here and that highly
37:32.4
37:36.5
highly recommended and strongly
encouraged attendance
37:36.5
37:40.1
well Angela thanks so much for chatting
with us and thanks for everything you do
37:40.1
37:44.8
for all of us water treatment folk and
digital back to you thanks to you too
37:44.8
37:51.2
here with Tanner marks just started with
Guardian chemical services company four
37:51.2
37:56.5
days into the business you’ve been
thrown into the fire by Bruce Catterick
37:56.5
38:00.1
of course and you are in the
fundamentals and applications training
38:00.1
38:05.4
so what I want to ask you is what are
you getting out of the fundamentals and
38:05.4
38:10.9
applications training being four days in
the industry so it’s been it’s been a
38:10.9
38:15.7
lot of information to take in just
trying to get a general idea of what’s
38:15.7
38:19.6
going on in the industry it’s been very
helpful even though there’s a lot more
38:19.6
38:22.8
information than I can currently take in
I can I can kind of get the idea of
38:22.8
38:28.3
things and it’s been very helpful just
just having an outline of kind of the
38:28.3
38:32.3
things that happen in the industry so a
lot of people say you know when I get
38:32.3
38:36.2
some more experience then I’ll go to
this technical training do you think
38:36.2
38:40.6
that’s a prerequisite I think that
coming to the training is great because
38:40.6
38:45.2
you can learn things and then later on
whenever you’re applying them in the
38:45.2
38:48.8
field you can look back on it
and then you make these mistakes that
38:48.8
38:53.4
people are talking about and then you
come to the this I mean you might as
38:53.4
38:57.1
well just skip the whole making the
mistakes part right right off the bat so
38:57.1
39:01.0
that just makes sense right yeah all
right well I appreciate you talking with
39:01.0
39:06.2
us and man your arms are huge how bigger
your biceps I don’t have an answer for
39:06.2
39:08.7
that question
39:08.9
39:13.5
I’m here with John Weddell of technical
resources group and John you recently
39:13.5
39:19.2
got your CWT you’ve been in the industry
for a while you are the water treaters
39:19.2
39:24.1
water treater you know what you’re doing
you own your own company and you see
39:24.1
39:28.6
value in continuing to come to these
technical training seminars that AWT
39:28.6
39:32.5
puts on and you see so much value that
not only are you coming to these
39:32.5
39:36.8
technical training seminars but you’re
also bringing your people tell us a
39:36.8
39:40.2
little about why you make that decision
and some of the things that go into that
39:40.2
39:45.2
equation well last year was the first
year that we attended the AWT seminar
39:45.2
39:51.4
and we thought it was valuable it’s a
great unbiased training format for us to
39:51.4
39:58.0
to learn we really enjoyed last year’s
event the training seminar and so this
39:58.0
40:02.0
year we came back and brought even more
of our folks with us again you know it’s
40:02.0
40:07.9
a great it’s a great unbiased to
learning format where chemicals by
40:07.9
40:12.5
manufacturers aren’t promoted but but
more of the theory and we learned quite
40:12.5
40:17.3
a bit and thought it was worthwhile to
come back and bring even more folks well
40:17.3
40:20.6
sure glad to see you here what are some
of the things that you’re people are
40:20.6
40:24.2
saying that they’re picking up as a
result of this training well today
40:24.2
40:27.8
specifically were they commented how
they’ve learned quite a bit about
40:27.8
40:32.8
corrosion and the microbiology and
induced corrosion part of it
40:32.8
40:39.3
we had conversation during dinner about
things like caustic embrittlement metal
40:39.3
40:43.6
fatigue and in those sort of things so
being exposed to a lot of things they
40:43.6
40:47.7
otherwise might not be so I’m sure there
are a lot of business owners out there
40:47.7
40:52.7
that are thinking oh my goodness there’s
a cost to this I’ve got to send people
40:52.7
40:55.6
they’re going to be
out of the field there’s a plane ticket
40:55.6
40:59.4
there’s hotel they’re probably gonna
want to eat and I’ve got to pay them on
40:59.4
41:04.3
top of this so you went through this and
you made the choice that it was worth
41:04.3
41:08.2
that can you speak to the business
owners out there and help encourage them
41:08.2
41:12.6
what they should be thinking about when
you’re talking about hey I’m spending
41:12.6
41:17.4
all this money I think it’s absolutely
worth it as a business owner we set
41:17.4
41:22.5
funds back for training and education
and if you aren’t doing that you aren’t
41:22.5
41:27.0
moving forward so we’ve already seen a
return on our investment
41:27.0
41:30.8
from the seminar that we attended last
year just the things that we’ve learned
41:30.8
41:36.6
we put those things into practice and
we’ve acquired new business in and I
41:36.6
41:40.3
attribute it to that so I think it’s a
great investment and you know it’s
41:40.3
41:45.4
actually a great service provided by AWT
because otherwise we would have to
41:45.4
41:50.2
determine some way of training these
folks you folks are doing it for us
41:50.2
41:55.8
you know our experience has been very
positive it’s even from the rooms at the
41:55.8
42:00.5
hotels that you’ve chose and they’re
very comfortable the meals are fantastic
42:00.5
42:05.7
and you know it’s some of the events
that you go to it’s hard to stay focused
42:05.7
42:10.5
but this is so intense
that the folks that we bring you know
42:10.5
42:14.8
it’s there’s a little time to unwind and
socialize a network but for the most
42:14.8
42:17.7
part when you’re talking eight o’clock
in the morning till five o’clock in the
42:17.7
42:23.0
evening with wrap and fire good
information you know we stay focused so
42:23.0
42:27.0
I think it’s a great investment I
encourage others to attend well thanks
42:27.0
42:31.2
so much for talking with us today you’re
welcome good to see you trace ran into
42:31.2
42:36.2
Connor parish of FC T water Connor
you’re episode eight everybody loves
42:36.2
42:40.1
your episode you were of course
responsible for putting the idea of the
42:40.1
42:45.7
podcast in my head we’ve seen you at a
lot of these technical trainings this is
42:45.7
42:50.2
probably your seventh attendance yeah I
mean it’s got to be in that number I
42:50.2
42:54.3
need to sit down and count it but I
wouldn’t be surprised if it was seven no
42:54.3
42:58.2
I’m just got to ask you so many people
out there think okay I’ve been there
42:58.2
43:02.6
I’ve done that but you keep coming back
why to hang out with trace why not
43:02.6
43:08.7
what’s a better reason exactly
no I mean in all seriousness its how can
43:08.7
43:13.2
you beat coming in spending a week with
your peers sitting down for breakfast
43:13.2
43:18.2
lunch dinner drinks whatever and talking
about the problems you experience the
43:18.2
43:22.5
ideas that you have and where the
industry is going so I mean beyond just
43:22.5
43:27.5
the educational piece of the classes
it’s the networking it’s the feeling a
43:27.5
43:31.3
part of this larger industry and not you
know this little island that is your
43:31.3
43:37.4
territory well very cool and you receive
your CWT last year congratulations on
43:37.4
43:42.2
that and I’m pretty sure your first call
was to your mom your second call was to
43:42.2
43:46.8
who probably you it may have been my
first call actually we’ve talked so much
43:46.8
43:53.0
about it that wanted to let you know and
you’ve been a big mentor and helped me
43:53.0
43:56.2
get to that point so it was important to
share that with you well you did all the
43:56.2
43:59.6
heavy lifting on that buddy so good to
see you thanks for coming thanks for
43:59.6
44:05.2
having me we just finished up lunch and
I ran into good friend of show Russell
44:05.2
44:09.3
basket of tower water how are you Ross
I’m great how are you tres doing great
44:09.3
44:14.5
as well rush you have brought almost
your entire company here to the AWT
44:14.5
44:18.9
technical training why did you do
something like that well I get a lot out
44:18.9
44:23.9
of this a WT and I wanted to make sure
all my guys get this experience I think
44:23.9
44:27.8
it’s great it gives them training it
gets them to show them how they fit in
44:27.8
44:31.4
with the rest of the water treatment
community I think they get a pretty good
44:31.4
44:37.0
idea of where they stand in in this
country anyway as far as their knowledge
44:37.0
44:41.3
and experience and what they actually
can bring to the table and this just
44:41.3
44:45.6
enhances it even further now so many
people will come to a training like this
44:45.6
44:49.6
and they say you know I’ve been there
I’ve done that I’ve got the t-shirt we
44:49.6
44:53.7
actually did give out some t-shirts this
week you continuously come you
44:53.7
44:58.2
continuously bring your people so for
somebody that’s thinking about that what
44:58.2
45:02.4
do you have to save to them well I think
if I show them how important it is that
45:02.4
45:08.2
I keep coming and I keep getting myself
educated they realize that for them even
45:08.2
45:11.6
though it’s just a start it’s never
gonna be the end it’s never gonna be
45:11.6
45:14.2
finished you’ve got to keep learning
you’ve got to keep up with technology
45:14.2
45:18.5
and what’s coming up in the in the
industry
45:18.5
45:23.6
you of course have totally rewritten the
sales training program that AWT offers
45:23.6
45:28.5
tell the Scaling UP! nation a little bit
about that well the reason why I wanted
45:28.5
45:33.0
to begin doing the sales training I felt
that it’s important for people to know
45:33.0
45:37.6
how to do these things rather than just
the theory on why it’s very hard to
45:37.6
45:42.1
teach sales if you’re not actually
involved if you’re not doing the role
45:42.1
45:46.0
play and you’re not going through the
measures that it takes to learn the
45:46.0
45:51.3
whole entire sales process you got to be
involved you got to be hands-on and I
45:51.3
45:54.8
wanted to make a course that was
hands-on I mean college stuff was
45:54.8
46:00.1
awesome I loved going to his classes but
it was really for a very high level of
46:00.1
46:05.2
sales and a lot of people here in the WT
are new to this industry and new to
46:05.2
46:09.0
sales and you know they’re very
technical and they’re not used to what
46:09.0
46:13.8
it takes to actually get the customer
what they want and let them hear it the
46:13.8
46:19.1
way they want to hear it and also
realize that this is this is how you
46:19.1
46:24.1
increase your income and value to your
company now Ross I’m curious because
46:24.1
46:30.4
you’re teaching sales techniques to
people that sell the same things that
46:30.4
46:36.5
you sell why do you do this well I’ve
been doing it for thirty years thirty
46:36.5
46:41.8
plus years now and I’m not intimidated
by everybody here everybody has their
46:41.8
46:48.6
own little niche and truthfully if I can
bring some knowledge to people and make
46:48.6
46:53.3
them do it better if they do it better
than they were doing it it actually
46:53.3
46:58.7
enhances the whole entire rest of the
water treatment industry so for me it’s
46:58.7
47:03.4
a little give back I enjoy it I like
seeing people progress in their careers
47:03.4
47:09.2
there you go and some might say a rising
tide raises all boats great Russ thanks
47:09.2
47:14.3
so much for talking with us have a good
nation you’ve heard me say it before and
47:14.3
47:18.6
I’m going to say it again going to these
technical training seminars is like
47:18.6
47:26.5
drinking from a firehose so if you go
there expecting to learn everything that
47:26.5
47:31.6
the speakers are telling you and keep in
mind these speakers have decades and
47:31.6
47:37.4
decades of water treatment experience
and they are gladly and freely I might
47:37.4
47:41.7
mention one of the reasons AWT is able
to offer the training at such reasonable
47:41.7
47:47.9
prices is that us trainers don’t charge
the AWT for that again another example
47:47.9
47:53.6
of a rising tide raises all boats and if
we can get everybody practicing water
47:53.6
48:00.0
treatment in a more professional manner
well folks we all benefit from that and
48:00.0
48:06.6
that’s why the trainer’s choose not to
charge the AWT so we can lift all those
48:06.6
48:12.1
water treatment boats out there but I
said drinking from a firehose so if you
48:12.1
48:16.8
go with the intention to try to capture
every bit of water that comes out of
48:16.8
48:22.8
that fire hose you are not set up for
success but if you go and look at the
48:22.8
48:28.3
technical trainings of what you can
realize that you don’t know and what you
48:28.3
48:34.5
have to now learn you are going to be
much more successful now going to the
48:34.5
48:38.9
technical training seminars once is not
going to get you to know all that
48:38.9
48:44.5
information at the very least you will
then start to realize that you do have
48:44.5
48:48.0
more to know and maybe you can even list
some of the things you want to learn
48:48.0
48:52.6
more about you can then do some research
on your own by reading books going
48:52.6
48:58.4
online but by all means the people that
come to these technical trainings time
48:58.4
49:04.4
and time again they get more out of the
program and every time they’re able to
49:04.4
49:09.7
capture a little bit more water from
that fire hose so employers out there if
49:09.7
49:13.6
you have since your employees to
technical training and you think they’ve
49:13.6
49:18.4
been there they’ve done that well
they’ve just gotten a little bit send
49:18.4
49:24.5
them back and they will get more each
and every time that they go now
49:24.5
49:29.3
employees those of you that have gone to
technical training before you have to
49:29.3
49:36.6
make sure that your employer knows that
this is a good investment in you ie
49:36.6
49:41.0
their company so when you go to
technical training you better bring
49:41.0
49:46.8
something back to that manager to that
owner so they can instantly see a return
49:46.8
49:53.1
on their investment so when you ask to
go back they’re not going to tell you
49:53.1
49:57.0
that they’ve already spent that
investment and you’ve been once they
49:57.0
50:03.0
have to know that you’re going to take
advantage of being there and that every
50:03.0
50:07.7
time you go you’re going to bring back
more and more and more and then you can
50:07.7
50:14.2
share that with people in your company
nation I met a gentleman out in San
50:14.2
50:20.2
Diego that took my advice he was in San
Diego taking the fundamentals and
50:20.2
50:25.7
applications course with the intention
of going to Annapolis to then take the
50:25.7
50:30.2
technical training course to see what
the entire program spread out over both
50:30.2
50:36.6
courses allows him to do now his name is
Reed Hutchinson and he’s of HOH he’s the
50:36.6
50:42.7
director of operations there and he is
going to come on the show and share with
50:42.7
50:49.0
the Scaling UP! nation what his
experience was and why he recommends you
50:49.0
50:53.1
do the very thing that I recommended to
him and all of the great things that
50:53.1
50:58.9
he’s been able to do because he did that
folks I can’t tell you how much I enjoy
50:58.9
51:04.6
being part of the technical training but
as a student I can’t tell you how much
51:04.6
51:11.8
that I have gotten out of being able to
go to technical trainings I started
51:11.8
51:18.2
going to aw T’s technical trainings in
97 and then being part of the Education
51:18.2
51:25.4
Committee I have been to every single
technical training since 2005 I think it
51:25.4
51:31.7
was and it is amazing how that program
has evolved but it’s also amazing that
51:31.7
51:38.4
every time I sit in one of those classes
I always learned something new even
51:38.4
51:42.5
though I saw the same presentation even
though it was the same presenter and
51:42.5
51:48.5
even though I consider myself a very
good water treater there is just so much
51:48.5
51:52.3
knowledge to be
had at those technical training seminars
51:52.3
51:57.1
so folks when those come around next
year I hope you put those on your
51:57.1
52:03.0
calendar I hope that I see you at one of
those technical trainings and I sure
52:03.0
52:10.8
hope that you tune in next week to
Scaling UP! h2o