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0:08.0
0:12.3
welcome to scaling up the podcast where
we’re scaling up on knowledge so we
0:12.3
0:17.0
don’t scale up our systems
hi everybody Trace Blackmore your host
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0:23.4
for scaling up h2o nation I am so
excited because I am continuing our
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0:30.1
conversation with one of my mentors Jay
farmer CWT last week we learned about
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0:35.1
standards we learned a little bit about
Jay we learned about how Jay and I sort
0:35.1
0:39.9
of created our relationship so maybe
that might help you create a
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0:46.2
relationship with a mentor that you need
in your life of course I feel that I am
0:46.2
0:51.9
at the position that I am right now in
my water-treatment career because of all
0:51.9
0:57.8
of the people that for no reason other
than they wanted to help me and help the
0:57.8
1:02.5
water treatment community that they
poured into me that with everything else
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1:07.8
that I’ve done has allowed me to become
the water treater that I am today so
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1:13.6
thank you so much for all the people
that have helped me with that
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1:19.7
now last week Jay spoke specifically on
standards and the fact that the water
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1:25.7
treatment industry really has no
standard of care when it comes to what
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1:31.9
our customers should expect for us so
with that we now appreciate the fact
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1:35.3
that if we had a standard there’d be
less of a moving target
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1:42.3
today we’re going to move into what
happens when parties disagree so party a
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1:47.3
says they’ve done something party B says
no you haven’t done something and they
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1:52.6
don’t come to an agreement well that
goes into arbitration or it might go
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1:57.3
into a court of law
into a jury trial most of us have not
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2:01.7
experienced that so I want to make sure