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The Encouraging the Heart Workbook Paperback – November 2, 2010

4.6 out of 5 stars 13 ratings

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Getting things done in today's workplace is hard work. The climb to the top is demanding and long. Employees become exhausted, frustrated, and sometime entirely disenchanted. Often, they are tempted to simply give up. It's clear from the research conducted by Jim Kouzes and Barry Posner over the last two decades that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. They inspire others with courage and hope. This hands-on workbook helps leaders to do just that, whether in the workshop environment or on their own. Delving deep into the behaviors that make up this important practice, readers will gain a better understanding of how they can recognize contributions and celebrate the values and victories. The workbook guides readers through 7 essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The 21-question self-assessment Encouragement Index is now sold seperately..
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From the Back Cover

Become the leader who encourages your team to greatness

Getting extraordinary things done in organizations is hard work. To maintain the sparks of hope and determination, you as a leader must be able to motivate your team with appreciation, courage, and hope.

Designed to work within the context of The Encouraging the Heart Workshop or as a self-study guide, The Encouraging the Heart Workbook, from bestselling leadership experts Jim Kouzes and Barry Posner helps you understand the seven essentials of Encouraging the Heart and then develop within yourself the qualities of a true leader—one who recognizes your people's contributions, celebrates their values and victories, and "Encourages the Heart" of your team to achieve superior results.

Praise for The Encouraging the Heart Workbook

"Jim Kouzes and Barry Posner once again provide us with a collector's item. You'll not only want to do the exercises in their workbook, but you'll also redo them as your circumstances change."?—BEVERLY KAYE, founder and CEO, Career Systems International; coauthor, Love 'Em or Lose 'Em: Getting Good People to Stay

"The best workbook on recognition ever published!"?—MARSHALL GOLDSMITH, university professor, Alliant International University's Marshall Goldsmith School of Management

"After twenty years as an executive search consultant, I have no doubt that Encouraging the Heart is a key practice for leadership success and development. This powerful workbook will help you achieve both."—CLAUDIO FERNÁNDEZ-ARÁOZ, partner and executive committee member, Egon Zehnder International

"Jim Kouzes and Barry Posner provide a guided learning experience that will help you unleash your leadership power for engaging individuals in committing themselves fully to their work."?—LESLIE A. YERKES, president, Catalyst Consulting Group, Inc., author, Fun Works: Creating Places Where People Love to Work

About the Author

James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, The Truth About Leadership, A Leader's Legacy, Credibility, Encouraging the Heart, The Leadership Challenge Workshop, and over a dozen other books and workshops on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices of Exemplary Leadership. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.

Product details

  • Publisher ‏ : ‎ Pfeiffer; 1st edition (November 2, 2010)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 120 pages
  • ISBN-10 ‏ : ‎ 0470876832
  • ISBN-13 ‏ : ‎ 978-0470876831
  • Item Weight ‏ : ‎ 9.6 ounces
  • Dimensions ‏ : ‎ 8 x 0.3 x 9.3 inches
  • Customer Reviews:
    4.6 out of 5 stars 13 ratings

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Barry Z. Posner
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Barry Posner is the Accolti Professor of Leadership at the Leavey School of Business, Santa Clara University (located in the heart of Silicon Valley), where he served for 12 years as Dean of the School. Barry, along with his co-author Jim Kouzes, received the American Society for Training and Development's highest award for their Distinguished Contribution to Workplace Learning and Performance. Named as one of the nation's top management and leadership educators by the International Management Council and recognized as one of the Top 50 leadership coaches in America, and ranked among the 10 Most Influential HR thinkers in the world by HR magazine.

He is the co-author of the award-winning and best-selling leadership book The Leadership Challenge. Described as a groundbreaking research study, this book combines keen insights with practical applications and captures both why and how leadership is everyone's business. With over 2 million copies in print, this book has been named one of The Top 100 Business Books of All Time, book-of-the-year by the American Council of Health Care Executives, received the Critic's Choice Award from book review editors, and translated into over 20 foreign languages.

The Leadership Practices Inventory has been called "the most reliable, up-to-date leadership instrument available today," and the online version has been completed by over 3 million people around the globe. Barry has also co-authored several other award-winning, inspiring and practical books on leadership: Credibility: How Leaders Gain and Lose It, Why People Demand It; The Truth About Leadership: The No-Fads, Heart-of-the Matter Facts You Need to Know; Encouraging the Heart: A Leaders Guide to Recognizing and Rewarding Others; The Academic Administrator's Guide to Exemplary Leadership; and A Leader's Legacy.

Barry is an internationally renowned scholar who has published more than 85 research and practitioner-oriented articles, in such journals as the: Academy of Management Journal, Journal of Applied Psychology, Human Relations, Personnel Psychology, IEEE Transactions on Engineering Management, and the like. He is currently on the editorial review boards of the International Journal of Servant-Leadership and Leadership and Organizational Development. Barry has served on the Board of Directors for both publicly-listed and privately-held companies, and for a number of public and community organizations, such as the American Institute of Architects, San Jose Repertory Theatre, Global Women's Leadership Network, and EMQ FamiliesFirst.

Barry received an undergraduate degree in political science from the University of California, Santa Barbara, a master's degree from the Ohio State University in public administration, and his Ph.D. in organizational behavior and administrative theory from the University of Massachusetts, Amherst. At Santa Clara he has received the President's Distinguished Faculty Award, the School's Extraordinary Faculty Award, and several other outstanding teaching and leadership honors. He has been a visiting professor at the Hong Kong University of Science and Technology, Sabanci University (Istanbul), and the University of Western Australia.

Described as a warm, engaging and pragmatic conference speaker and dynamic workshop facilitator, Barry has worked with such organizations as: Alcoa, Apple, Applied Materials, Australian Institute of Management, Charles Schwab, Conference Board of Canada, Dow, Hewlett-Packard, IKEA, Kaiser Permanente Health Care, L.L. Bean, Levi Strauss, Merck, NetApp, Northrop Grumman, Trader Joe's, among others, and been involved with leadership development efforts at more than 50 college campuses. He has made presentations and conducted workshops across the U.S., and around the globe, from Canada, Mexico, South America, and Europe to the Far East (China, Hong Kong, Singapore, and Indonesia), Australia, New Zealand, and South Africa.

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Top reviews from the United States

  • Reviewed in the United States on November 25, 2022
    Use it to as study guide with leaders at our church.
  • Reviewed in the United States on August 26, 2007
    As a leadership trainer for nonprofit executive directors and middle managers I am always searching for resources and tools that will help nonprofit managers develop their skills. This workbook is an excellent tool for helping managers identify their strengths and areas for improvement. The exercises in the book along with the inspiring stories are very useful and really put perspective on how managers can and do influence the work environment and the people they manage. Let's face it managing talent is key to any successful organization and good leadership is critical for that to happen. I have been a big fan of Kouzes and would also recommend the Leadership Challenge.
    3 people found this helpful
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  • Reviewed in the United States on March 22, 2010
    I read the book for school and thought I was buying another book.I am sure the workbook is great but I have not started it.
  • Reviewed in the United States on August 20, 2021
    A gently used workbook that was free of markings. Great purchase
  • Reviewed in the United States on January 2, 2014
    A perfect companion to Encouraging the Heart. This workbook makes it very easy for enhanced self reflection and quick reference.
  • Reviewed in the United States on November 28, 2015
    Great book