49 Transcript

049 The One with James McDonald, Again


Transcript Disclaimer: This Transcript is provided and copied from YouTube, grammar and mistakes are present.


0:08.1

0:13.1

welcome to scaling up h2o the podcast
where we’re scaling up on knowledge so

0:13.1

0:17.3

we don’t scale up our systems
hi everybody trace Blackmore Here I am

0:17.3

0:23.1

super excited because I am in Orlando
Florida and we are experiencing together

0:23.1

0:31.3

the 2018 AWT annual convention and Expo
so far it has just started we still have

0:31.3

0:37.5

two days to go it has been a blast so
far I’ve met so many of you at the

0:37.5

0:42.5

scaling up meetup that was so cool I got
to meet you you got to meet me it told

0:42.5

0:47.5

me about the show you gave me some ideas
about the show and most of all you told

0:47.5

0:52.3

me that this show meant something to you
I love that that means so much to me and

0:52.3

0:56.4

then you all got to meet each other I
even heard where individuals were

0:56.4

1:01.1

teaming up and figuring out how they
could go see two different presentations

1:01.1

1:06.0

at the same time of course she can’t do
that unless you have a friend and you in

1:06.0

1:09.8

the scaling-up nation made friends
amongst yourself and now you’re

1:09.8

1:15.3

comparing notes and you’re getting more
out of this convention I love that

1:15.3

1:18.6

of course we’ve heard from former guests
they were speakers here at the

1:18.6

1:24.3

convention there was Mike Standish Rob
Ferguson great papers hopefully you saw

1:24.3

1:28.5

those I’ve got some things that I’m
doing today that I can’t wait to do and

1:28.5

1:32.7

I hope to see you there as I’m doing
them I’m gonna be moderating a

1:32.7

1:38.2

discussion from Russell Baskin of tower
water he’s gonna be talking about his

1:38.2

1:43.6

experience with Legionella and what
happened to his company when New York

1:43.6

1:50.9

decided to make part of a Shrey 188 law
it changed his business as he knew it

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1:57.8

and he is here to share his experiences
with all of us it’s going to be an

1:57.8

2:03.3

awesome presentation there’s gonna be a
lot of QA so I can’t wait for that one I

2:03.3

2:08.2

am also moderating the young
professionals roundtable discussion it’s

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2:12.8

called the what’s house and wise of the
water treatment industry and folks it

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2:17.5

doesn’t matter what age you are these
people are going to be talking from

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2:21.0

their perspective and their generation
of

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2:27.4

our business so you can’t afford not to
come and listen to this no matter what

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2:32.4

age you are you are going to get
something out of this and of course many

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2:37.4

of you have already found me and asked
for a scaling up buttons I love walking

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2:42.1

around the exhibit hall and seeing
everybody proudly exhibiting their

2:42.1

2:48.4

scaling up buttons on their AWT lanyard
that just warms my heart folks I know

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2:53.1

I’m looking at a member of the scaling
up nation when I see that so thank you

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2:58.2

so much for proudly displaying those I
hope you take those home and display

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3:03.0

those to remind you to listen to scaling
up or maybe even grab an extra one from

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3:09.6

me and give them to somebody you know
will enjoy this show the scaling up

3:09.6

3:13.9

nation has been growing and growing and
growing and that’s because of the fine

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3:18.5

folks out there like you that are
telling our fellow water treaters about

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3:24.2

this podcast well one of those
individuals is friend of show James

3:24.2

3:29.9

McDonald and folks it is hard to think
of anybody else that has done so much

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3:35.7

for the water treatment industry than
James McDonald and the scaling up nation

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3:41.1

has made it clear that they love all the
things that James McDonald does so I

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3:46.2

thought wouldn’t it be great to bring
James back on to see what he’s been up

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3:52.0

to so ladies and gentlemen of the
scaling-up nation here is James McDonald

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3:59.0

my lab partner today is returning
scaling up guest James McDonald CWT how

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4:02.5

are you James
I’m doing fine trace how are you today I

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4:06.7

am doing extremely well and I want to
thank you for coming back on scaling up

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4:11.8

you’re very welcome anytime well I will
let you know that the scaling up nation

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4:17.1

loves James McDonald CWT and they wanted
to have you back on so we’re gonna be

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4:22.0

talking about a lot of great things that
you’re doing and a lot of great things

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4:26.3

that maybe some people in this game of
that nation don’t know that they have

4:26.3

4:31.5

available to us are you ready for that
I am ready Trace well before we get to

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4:34.5

that what have you been up to since we
last spoke to

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4:39.3

let’s see I believe my last episode
aired after the convention so we we had

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4:44.5

that and my responsibilities with the
AWT changed I was the pretreatment

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4:49.4

chairman for like 12 years and now I’m
the certification chairman so I’m

4:49.4

4:52.6

getting my feet wet there what are some
of the things that you’re doing with

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4:56.8

certification chair well we’re working
to make sure that we have enough quizzes

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5:01.1

so when folks want to go and recertify
we have that there’s some training they

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5:05.9

are working on as well and we’re always
looking to make sure that your available

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5:10.9

options you have to recertify are you
know as wide-ranging as this should be

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5:14.6

awesome I know that’s a lot of work and
I know that’s volunteer work so I

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5:18.5

personally want to thank you for doing
that I also wanted to ask you

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5:25.5

specifically about your CWT as you know
I ended last year with the CWT challenge

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5:30.1

I am very pleased to report to the
chairman of the certification committee

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5:36.1

that we have had well over 100 people
report back that they want to get their

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5:42.3

certified water technologist designation
and I wanted to ask you what are some of

5:42.3

5:48.1

the reasons that you got your CWT and
now many years later what are some of

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5:52.0

the benefits that you continue to see
because you have it first off own a

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5:56.6

thank you for being such a champion for
it you’ve done your whole series on what

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6:00.6

it takes to get one and recommendations
how the study and that’s fantastic so

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6:04.9

thank you for being a champion tres
absolutely it’s a pleasure to do so and

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6:11.5

like I said I was amazed when Andy
Morcom told me that his number was three

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6:16.2

hundred and something my numbers 186 so
the fact that we’ve got 10 years in

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6:22.3

between us and we only have that few CW
T’s that was amazing to me so that I

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6:26.1

thought was just one way I thought I’d
get the word out and see if we could get

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6:30.8

that number of certified people up out
of curiosity what’s your number I’m

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6:35.6

number 200 all right and when did you
get yours I think I took the exam in

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6:40.9

2003 and I and I actually you know apply
it and got it in 2004 okay that’s when I

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6:47.0

took mine was 2003 as well so let’s go
back to before 2003 you obviously

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6:50.0

decided you
to get that designation why did you have

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6:54.0

that thought and what was going on well
for me it was a mark of accomplishment

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6:58.5

it’s so that I had learned as much as I
had hoped I had learned also I worked in

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7:02.5

our technical department and all the
members of our department at the time we

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7:06.0

figure that it was it was a good stuff
for each of us to take so that our

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7:09.9

entire technical department were
certified we were all cwg so we all took

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7:14.4

at the same time we all passed at the
same time and and we took the in-person

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7:18.4

tests like like you did it was not on a
computer so you know we were there with

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7:22.6

the papers and scantrons and what have
you judge what are some study tips that

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7:28.9

you remember that you did for the CWT
exam well I I remember the the TR team

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7:33.0

the technical reference and training
manual was a fantastic resource for

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7:37.6

using on that the exam itself is
structured in the basic format as a TR

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7:43.4

TM with the same you know chapters of
the exam and there was that the a DBT

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7:47.3

training helps as well but I didn’t
attend any of that until after the exam

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7:51.9

personally but I know you’re a big
volunteer in that and what I’ve seen of

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7:56.9

it you know it’s it’s a great resource
for the exam and just basically making

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8:00.6

sure I had the basics down because once
he had the basics sometimes you can use

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8:04.5

an educated guess to figure out what’s
next to figure out what maybe you don’t

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8:09.4

know on there and with the exam itself
I’ve been on both ends of it as I

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8:13.0

believe you were at different points as
well where I not only got to take the

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8:17.5

exam I got to write the exam as well and
now that was a real education there I

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8:21.9

didn’t know it was so hard to write good
exam questions I didn’t know you know

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8:25.4

there were people who have their PhDs
and making tests and that was

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interesting to me that questions can be
enemies of each other that the options

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8:33.2

of one question could possibly answer
another question so you have to be

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8:36.5

careful for that and don’t want double
negatives there or what have you so you

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8:40.2

know I it was a learning experience for
me all the way around from taking the

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8:44.0

test to actually having the privilege of
being able to write the next test

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8:48.3

what were you had the privilege of
writing some of the questions I was one

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8:53.9

of the people that got to take the
questions that you wrote I think it was

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8:58.3

1,200 or something of those at the time
I think now we have well over 5,000 in

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9:01.7

the back
so that was quite the ordeal so for

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9:05.4

those of you out there that are dreading
the 200 questions that you’re going to

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have to take imagine doing it when it’s
a thousand or 1200 oh my goodness it

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9:14.0

would take quite a while and I would say
probably the hardest portion of the test

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9:18.4

for for many people is the part on
regulatory items so I think you know if

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9:22.2

I were to focus on studying and if I
already knew my basics you know I’d

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9:27.5

focus on that and I know AWT has a lot
of resources to help people study for

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9:33.2

the technical part of the examination
and then Jay farmerie is the presenter

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9:37.3

that prepares people to understand
regulatory better at the technical

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training seminars he does a great job
with that

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absolutely and another aspect of the
tests which I’ve learned from talking to

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9:48.7

people is you know a paper test it’s
gonna test you technically what do you

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9:52.2

no no technically do you did you know
the answer to do this question it’s hard

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9:56.3

to make a test to test the practical
side of it also if you’ve always

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10:00.1

considered yourself more of the the
practical the school of hard knocks kind

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10:03.9

of person you know you need to study
that the technical side as well so so

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10:08.2

you can choose between answers a B C and
D and know the technical answer because

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10:12.5

it’s hard to put a multiple choice test
together to test the practical side as

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10:17.2

well as the technical that’s a great
point and James I have to let you know

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10:21.4

you’re going to get a phone call you
just use the word test and said to both

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10:26.5

sorry I am yes yes and apparently
there’s a drinking game going around

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10:31.3

whenever I say test instead of
examination yes so I don’t encourage

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10:34.1

that at work by the way I even made a
mental note

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10:42.0

don’t say test fit it so you you never
stay not busy that was a double negative

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10:46.0

we’re not supposed to put those hats but
I guess in a podcast that’s okay you you

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10:51.3

are always doing something I can even
begin to think about all the stuff that

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10:56.0

you’re doing
you actually lobbied for a holiday for

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11:01.5

us water treatment folk yes we now
officially have a holiday is called

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11:08.2

industrial water week that is amazing
yes and it came about because you know

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11:12.5

we had donut day that that just came
around I think we had Groundhog’s Day

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11:17.8

and I was looking and there’s a national
indoor plant day there’s chemistry week

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11:21.3

there’s even an underwear day there’s
all these different holidays I’m like

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11:25.8

what is there an industrial water
holiday so I was looking in and there is

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11:29.5

an International Water Day I believe in
March but that only has a very small

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11:33.9

component of for industrial water
there’s water quality month in August

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11:39.7

but that wasn’t enough either so I was
like we need our own holiday so I looked

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11:43.3

up I was like you know how do you start
a holiday and basically anybody can

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11:46.6

start a holiday all you need is a good
idea

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11:51.6

and marketing behind it so I was like
well maybe I can do both of those so we

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11:57.5

now have industr what a week this year
it’s October 1st through the 5th there

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12:03.8

is a website for it and that’s
www.indiegogo.com and uh store Water

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12:07.7

Week org whichever you want and with
there are social media pages for it

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12:13.0

LinkedIn and Facebook and in Twitter and
YouTube and I’m probably adding a couple

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12:17.6

more and I’ve been making commercials
for it and memes for it and the whole

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12:22.2

concept of the entire thing is that it’s
not about me it’s it’s about all all of

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12:27.1

you guys no one knows what we do and you
said this before trace and gentleness is

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12:31.4

they said in the past in dick Corrigan
he just said on his no one knows what we

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12:35.7

do as a career you either fall into
industrial water treatment or you’re

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12:40.4

born into it and that’s it and so there
are efforts out there to to spread the

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12:44.0

word or what we do and I thought why not
have a holiday that that not only

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12:48.3

celebrates what we do to ourselves but
also as another way of getting the word

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12:53.0

out to what we do and this in this
holiday isn’t much there are themed days

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12:57.9

because I was thinking would a week be
enough or or a month or or day and I

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13:00.3

didn’t think a day was enough and I’m
once the same like too much but I

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13:06.5

thought a week a five-day week and so we
have free treatment Monday and boiler

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13:10.4

Tuesday and cooling Wednesday and
wastewater Thursday and careers Friday

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13:16.1

and so there are themes for each day and
it’s how do you celebrate it’s entirely

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13:20.4

up to you and the website to tells you
that it’s entirely up to you you you’re

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13:24.6

out in the field take a selfie of what
you’re doing and post it and tag it with

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13:28.5

with hashtag industrial water
or put it on the industrial water week

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13:32.8

social media sites LinkedIn a Facebook
or what have you just share what you’re

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13:37.4

doing and so when you hashtag it with it
with hashtag and dust a water week when

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13:41.1

people search for that hashtag you know
Google or what-have-you is gonna bring

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13:45.6

up what everyone else in the world is
doing because it’s just not a holiday in

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13:50.6

the u.s. it is a worldwide holiday
anyone can do it and I figure with with

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13:56.3

my 14 thousand connections I have on
LinkedIn and over 143 countries maybe I

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13:59.9

can get the word out to make sure that
this truly is a global holiday and I’ve

13:59.9

14:03.9

been watching the traffic on my website
and there are people from all over the

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14:08.5

world looking at it and behind the
scenes I haven’t been contacting editors

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14:13.2

of various trade journals in various
sundry people’s so hopefully by the time

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14:18.2

October 1st through 5th comes around we
will have enough people behind it that

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14:22.9

you know it’ll be kind of fun and I’m
working to add resources on the web page

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14:26.4

as well so there are memes and
what-have-you out there for you to share

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14:30.8

as well so that’s what it is
so please celebrate it’s all about you

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14:35.9

it’s not about me my plans are that
hopefully one day my name will even be

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14:40.2

connected to it anymore because it’ll
keep on moving on on its own amazing

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14:45.4

James I just think that that’s great and
I cannot wait to celebrate October 1st

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14:50.2

through 5th for industrial water
treatment week that’s amazing thank you

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14:56.0

by the way what does one do on underwear
day you know I was afraid to Google too

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15:01.9

much about that you never know what
about fair enough to shift gears again

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15:06.1

we’re doing that a lot on this show but
it’s ok there’s no rules on the show you

15:06.1

15:12.1

have been instrumental in creating a lot
of tools that water treaters can use and

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15:16.0

sometimes for free sometimes they need a
membership to the association of water

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15:21.7

technologies but not all the time and I
know myself it’s it’s difficult to go on

15:21.7

15:26.4

the AWT website and look for some of
these things unless I specifically know

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15:31.3

what I’m looking for so I was hoping you
could take a moment and maybe let the

15:31.3

15:35.9

scaling-up nation know what are some of
these tools that are available to us

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15:40.2

yeah absolutely
I was just going over again in the

15:40.2

15:43.7

BTW website and I’ve been through it
several times and every time I go

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15:47.6

through it I find something new and
there’s an amazing amount of information

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15:50.4

hiding right there it really is a
goldmine

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15:55.3

and what’s also amazing about it is even
if you’re not a member of the AWT

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16:00.1

there’s still a lot there to do mine
from it and give you a taste maybe how

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16:04.2

much more is on the other side of that
membership wall so so maybe you want to

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16:10.6

join but the AWT website is a WT org and
I’m just amazed at how much is there you

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16:14.5

can only find a supplier or find a water
treat your if you’re a client or

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16:18.0

customer or even looking for a job for
the find a water treat are there’s so

16:18.0

16:21.3

much there for education you can find
out information about about being a

16:21.3

16:26.0

member of course but education if you
look under education and events there’s

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16:29.8

even a training schedule you know I’m
you in the industry one year well should

16:29.8

16:35.2

I read why should our research you know
I’m going for my rusty WT what level

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16:39.7

should I be reading now there’s a path
there for you and I find that so is so

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16:44.3

interesting there’s also a path as well
for if you want technical training not

16:44.3

16:48.4

only can you go and attended live but
there there’s also online training

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16:52.0

available and you get a reduced rate on
that if you’re a member but still days

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16:56.5

it seems to be very affordable if you’re
not a member and even webinars just so

16:56.5

16:59.7

many webinars and if you’re a member
they’re free if you’re not a member it’s

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17:05.0

a nominal cost but these webinars are
all worth a CEU and so if you have your

17:05.0

17:09.5

CWT and you need to go and recertify
these webinars are a great way of

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17:13.8

racking up more CEUs for what you need
because I don’t know if you cover this

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17:18.6

before trés but you know when you’re
earning your CEUs to recertify for your

17:18.6

17:22.4

CWT you don’t have to attend a
convention that that could be something

17:22.4

17:26.2

that may be holding you back from
getting your CWT because you’re like man

17:26.2

17:30.6

I can’t go to convention every year I’ll
never earn my CEUs not necessary you

17:30.6

17:34.8

know it’s a great way of getting your
CEUs but there’s a there’s a plethora of

17:34.8

17:38.5

other ways of getting your CEUs and they
can be found right here on the website

17:38.5

17:42.9

so make sure you go in and look at the
education and events

17:42.9

17:47.0

well James thanks so much for taking us
through that I know it’s very

17:47.0

17:51.7

intimidating for somebody to go on the
website if they’re looking for something

17:51.7

17:54.9

maybe it’s a little bit easier
but if they’re just trying to explore

17:54.9

18:00.2

sometimes that’s that is intimidating
that’s difficult to do so you’ve taken

18:00.2

18:04.0

us through the entire site I think it’s
gonna wet everybody’s appetite for

18:04.0

18:08.3

something that they can go look for and
I tell you I didn’t know some of those

18:08.3

18:11.5

things were up there you mentioned there
there’s a ton and really you know if you

18:11.5

18:13.8

have ten minutes
sit down gonna start wandering and

18:13.8

18:17.5

exploring through it you’ll be amazed at
what you find I was last night and I’ve

18:17.5

18:21.3

been through it several times and I keep
finding new things every time and I also

18:21.3

18:25.0

want to mention in addition to the AWT
website if you’re looking for other

18:25.0

18:29.9

resources as well I made the industrial
water science comm website and I just

18:29.9

18:34.3

mean that as an other resource for our
industry in particular for young

18:34.3

18:39.0

professionals as a place to go to and
see links to other resources we have out

18:39.0

18:43.4

there so if you have time visit
industrial water science comm for even

18:43.4

18:47.3

more links to compliment what’s our to
here on the a tivity website James you

18:47.3

18:51.7

really are an inspiration on how
somebody can raise this industry it’s

18:51.7

18:55.7

amazing all the things that you do and
thank you for doing all of that you’re

18:55.7

19:00.8

welcome it’s a passion it’s fun well
speaking of that you take one of your

19:00.8

19:09.2

other passions which is voice acting and
you’ve created a detective h2o series we

19:09.2

19:12.7

mentioned this briefly on the last time
you were on but I know you’ve developed

19:12.7

19:14.7

it a little bit more so if you don’t
mind

19:14.7

19:20.7

tell the scaling-up nation a little bit
about detective h2o well I started my

19:20.7

19:25.9

detective h2o series back in August of
2016 and it’s about a character his name

19:25.9

19:31.7

is Herbert Henry oxidase P I see WT how
many misses CW T as well in Herbert

19:31.7

19:38.3

Henry oxidase initials are h h o or h2o
so he is called detective h2o some of

19:38.3

19:41.9

the characters and they’re calling ox as
well because his last name is oxygen and

19:41.9

19:45.6

oxygen is the international term for
water actually

19:45.6

19:50.4

so he’s detective h2o and he goes
through and he he solves all these water

19:50.4

19:55.4

related mysteries and so he saw
mysteries on de-icers he’s to solve them

19:55.4

20:00.4

on on a closed loop with with increasing
iron levels I called that one the case

20:00.4

20:04.6

of high irony he’s done an analysis on a
non chemical device and that was called

20:04.6

20:08.9

the case of uncertainty he’s
on deer and or venting and discussed

20:08.9

20:13.5

that with boiler operators and that was
the case of de plume de plume he’s done

20:13.5

20:18.1

ro cleaning and normalization he’s
talked about condensate contamination

20:18.1

20:23.4

sob mysteries on high connectivity’s and
boilers a microbiologically found ro and

20:23.4

20:28.3

even a misdiagnosed oxidized biocide
feed as well and so you know he’s done a

20:28.3

20:33.0

wide rate range of different topics and
he does it ended a detective knew our

20:33.0

20:37.3

theme and I like to bring different
genres into our world of industrial

20:37.3

20:41.1

treatment just like you’re doing with
bringing a different media with the the

20:41.1

20:45.0

podcast into our world at boredom just a
water treatment so I’ve written the

20:45.0

20:50.2

detective h2o and I listened to other
podcast and there is a Star Trek podcast

20:50.2

20:54.4

I listened to as well as a fan based one
called outpost and then they had

20:54.4

20:58.5

auditions and I’m like what why couldn’t
I do a voice on that show so I

20:58.5

21:04.0

auditioned and I got accepted and I had
just just a few lines of this alien his

21:04.0

21:08.1

name was brawl and if you listen to the
episode you wouldn’t even recognize my

21:08.1

21:11.1

voice because because they totally
changed and altered it and I sounded

21:11.1

21:14.8

like this big thug monster on there now
but that was fun so I was like you know

21:14.8

21:19.9

why why can’t maybe I try the same thing
with with my detective h2o series so I

21:19.9

21:24.2

did one and I did my first one and this
the case of a sort changing

21:24.2

21:30.0

deaq eliezer and i had a limited range
of voice actors so you know I kind of

21:30.0

21:33.6

did all the work myself so we’ll see
whether or not I’m falling into what’s

21:33.6

21:38.0

called the uncanny valley on whether or
not it sounds like a good show or

21:38.0

21:42.1

whether it just plain creepy and weird I
don’t know because I’m the one who

21:42.1

21:46.9

recorded it so you guys please tell me
is if it’s worth my time or not and if I

21:46.9

21:50.9

made the most cringeworthy thing
possible I don’t know but that’s where I

21:50.9

21:56.9

oh and in addition to detective h2o I do
have a doctor h2o as well and that’s his

21:56.9

22:01.8

daughter and I wrote that one with with
my daughter in mind her name is Hilda

22:01.8

22:06.6

Helen oxidate her initials also are hho
or or h2o but she’s a doctor and she

22:06.6

22:10.9

takes kind of like a doctor’s approach
to solving things as well and the only

22:10.9

22:14.8

episode of written so far it is it’s
hard diagnosis about a water softener

22:14.8

22:19.5

and that’s going hard prematurely
horrific chase what episode are we going

22:19.5

22:23.0

to be listening to today
this is the case of a short changing

22:23.0

22:28.3

deokman Iser alright well I hope
everybody out there enjoys the debut

22:28.3

22:34.5

broadcast of the case of the
shortchanging the alkalizer

22:35.9

22:44.5

welcome to detective h2o the case of a
short change in d optimizer

22:47.3

22:51.9

it was a dark at stormy morning as
sheets of rain poured between the

22:51.9

22:58.6

downtown buildings Herbert Henry oxidate
P I see WT watched the thick layer of

22:58.6

23:04.1

water flow down his office windows
he looked mildly amused when the black

23:04.1

23:16.4

mid 20th century phone rang to life on
his desk on the third ring he answered

23:16.4

23:21.8

detective h2o here the best water treat
are this side of the Ohio solving water

23:21.8

23:28.4

problems dropped my drop what you got
ox I need you this is Louie spit it out

23:28.4

23:33.9

My dear Eliezer is trippin on me not
doing the job I used to do see I track

23:33.9

23:38.6

its output daily but lately it’s been
making less water each day out of the

23:38.6

23:42.0

blue
steam glows the same but my neutralizing

23:42.0

23:47.5

amine usage is up – makes no sense to me
and the boys something’s on the take we

23:47.5

23:51.6

need to call you in when can you and I
beat up Ford of yours be here

23:51.6

23:55.1

I knew that dilapidated iakh would bite
the big one soon

23:55.1

23:59.1

my wipers are practically pushing up
daisies but I’ll dry between the drops

23:59.1

24:02.9

see it half-past two ten

24:08.8

24:13.8

when detective h2o slid into the back
parking lot of Waterville Memorial

24:13.8

24:18.7

Hospital the rain had led up just a bit
he grabbed his mobile water test kit

24:18.7

24:22.5

sample bottles and briefcase and made a
run for it

24:22.5

24:28.2

Louie was there to hold the power house
door open just in time now tell me the

24:28.2

24:31.0

scoop your Dr Weiser’s are putting out
less water

24:31.0

24:36.6

yes ox we track the meter readings daily
see steam rates our rock-solid

24:36.6

24:41.5

throughput between deaq regenerations
are the same but daily production has

24:41.5

24:46.6

taken a nosedive my boys also notice
that the neutralizing usage is up to

24:46.6

24:50.9

keep the pH controlled si phosphate and
the boilers has been running a bit lower

24:50.9

24:54.7

than the norm still within a range but
on the lower end

24:54.7

24:59.5

detective h2o knew this boiler room well
three beautiful water-tube boilers

24:59.5

25:05.9

formed a semicircle around the room like
three stately Dame’s softened deionized

25:05.9

25:10.5

water was the makeup with a high
condensate return rate the gang of

25:10.5

25:15.2

operators were the best in the business
they ran a tight ship with pride have

25:15.2

25:19.5

you checked the makeup water meter yes
it matches the regeneration meters like

25:19.5

25:24.2

twins I know better than asked the
boiler neutralized condé is within range

25:24.2

25:29.6

with you guys has a city make up water
quality changed after Louie shrugged

25:29.6

25:34.0

detective h2o cracked open its water
test kit to find the city water hadn’t

25:34.0

25:38.9

changed his story consistent as ever any
leaking bypass valves around the day oh

25:38.9

25:44.1

no we check the alkalinity far
downstream of any possible bypass in the

25:44.1

25:50.0

alkalinity is legit no as ever even at
the end of the service run hmm

25:50.0

25:55.8

how about knesset quality anything there
detective h2o asked as he perused to the

25:55.8

26:00.4

operator logs as you can see ox just a
couple of blips here and there in

26:00.4

26:04.6

conductivity and once in hardness but
nothing consistent what do you think it

26:04.6

26:09.2

is ox I have my suspicions Louie grab
one of your boys and let’s do a

26:09.2

26:14.5

condensate survey you think there’s
something in the pipes ox yes I think

26:14.5

26:18.2

there’s something in the pipes

26:22.8

26:28.3

as Louie went to track down his comrade
detective 8:12 put together a quick Kip

26:28.3

26:34.6

sample bottles tongs conductivity meter
rubber gloves hardness indicator and a

26:34.6

26:38.8

bucket filled with a little cool water
ox this is Tommy

26:38.8

26:41.8

he knows the condensate system like the
back of his hands

26:41.8

26:47.2

Tommy only has one hand he has a good
memory going from one condensate

26:47.2

26:51.5

receiver to another detective h2o trail
the two men in the collected water

26:51.5

26:56.1

samples he marked and captained them and
sent them in the bucket of water to cool

26:56.1

27:01.5

at the last one he started testing the
cooled samples connectivity and hardness

27:01.5

27:06.6

test all the way around the hit gold on
the sector the last sample elevated

27:06.6

27:10.8

connectivity in a sample tournament to
read when hardness indicator juice was

27:10.8

27:16.0

added Louie I think we found something
what system send water back to the East

27:16.0

27:20.2

Wing condensate receiver asked detective
h2o Tommy

27:20.2

27:26.3

well let me conjugate aside from the air
handling units there’s that water heater

27:26.3

27:31.7

replied Tommy let’s see this water
heater

27:36.8

27:40.1

the potable water heater was steam
heated using a shell and tube heat

27:40.1

27:43.1

exchanger
Tommy cracked open the condensate line

27:43.1

27:48.6

just south of the steam trap water
poured out they took a sample Eureka

27:48.6

27:54.4

elevated conductivity and hardness you
found a tox the water leaking through

27:54.4

27:57.7

the heat exchanger elbow down of what
the dialyzer would have normally

27:57.7

28:01.8

provided so how does that explain the
increased demand of neutralizing amine

28:01.8

28:07.2

elementary my dear Swanson remember the
D ox cut the ocula net in the makeup

28:07.2

28:12.7

water no such luxury with this stowaway
water Li getting back to the boilers

28:12.7

28:18.2

bicarbonate alkalinity turns into carbon
dioxide in the boilers lurks out with

28:18.2

28:23.3

the steam turns into carbonic acid in
the condensate and drops the pH the

28:23.3

28:28.1

trade-off is more neutralizing a mean to
maintain the pH setpoint the final piece

28:28.1

28:31.0

of the puzzle is the hardness of
reacting with a phosphate in the boiler

28:31.0

28:37.7

causing the phosphate dip you saw simple
as one two three you solved another one

28:37.7

28:44.1

ox or should I say detective h2o best
water treater this side of the Ohio it’s

28:44.1

28:49.6

a wet and dirty job but some saps gotta
do it

28:49.6

28:53.9

in the underbelly and penthouses of the
metropolis of Waterville where the

28:53.9

28:59.3

boilers percolate in cooling towers fog
there is one man who works tirelessly to

28:59.3

29:04.7

end corrosion stop scale fight lowlife
microbes and conserve water

29:04.7

29:10.5

that man is detective h2o best water
treater this side of the ohio solving

29:10.5

29:19.9

water problems drop by drop scaring up
nation are you like me do you wonder

29:19.9

29:25.2

when james mcdonald sleeps he does so
much for the water treatment community

29:25.2

29:30.3

it is amazing james the scale it up
nation loves you the water treatment

29:30.3

29:35.7

industry loves you and thank you so much
for all that you do now we spoke a

29:35.7

29:39.4

little bit about the certified water
technologist designation and for those

29:39.4

29:41.6

of you out there that don’t know what
that is

29:41.6

29:47.7

the CWT is the highest designation that
somebody who practices in the area of

29:47.7

29:52.9

water treatment like i do to receive and
that shows everybody you come in contact

29:52.9

30:00.0

with that you have the highest
designation out there behind you so i am

30:00.0

30:05.5

just ecstatic with how many people this
past year have accepted my c WT

30:05.5

30:10.1

challenge and you’ve written into me to
let me know that you are going to take

30:10.1

30:14.8

your examination well folks i’m gonna
recognize those people very shortly so

30:14.8

30:20.0

stay tuned for that but i want to give
you some news about the CWT examination

30:20.0

30:25.5

that is hot off of the press so the c WT
examination is no longer going to be

30:25.5

30:30.9

offered in person now what does that
mean so say you came to one of the

30:30.9

30:35.6

technical trainings that the aw t
educational committee puts on well

30:35.6

30:41.5

normally when that’s done we would then
offer the examination that sunday we’re

30:41.5

30:44.8

not going to do that anymore the aw t is
not going to do that anymore and you’re

30:44.8

30:49.0

probably thinking oh man i missed out
but i want to explain this to you

30:49.0

30:52.2

because this is actually the best news
ever

30:52.2

30:57.1

i’ve seen the statistics of the test
results that come in and folks the

30:57.1

31:01.8

people that take the tests from the
testing center do far better the

31:01.8

31:09.4

the people that take the test in person
at an AWT event so why not take it from

31:09.4

31:13.7

a testing center well think about why
that is well you’re in a very unfamiliar

31:13.7

31:19.7

place you didn’t wake up in your own bed
you’ve been jammed packed with all of

31:19.7

31:25.7

this information for the past three and
a half days and your mind is just full

31:25.7

31:31.4

it’s hard to concentrate you’ve got all
these things going against you so my

31:31.4

31:36.6

advice if you’ve listened to this show
before is to always go to a testing

31:36.6

31:40.2

center that is right down the street
from your home you can wake up in your

31:40.2

31:46.5

own bed you can plan around your
schedule and my advice is after you go

31:46.5

31:51.0

to a technical training schedule the
examination actually my advice would be

31:51.0

31:54.5

to schedule it before you go to
technical training because then you’re

31:54.5

31:59.3

gonna study even harder and pay
attention even better and then when you

31:59.3

32:04.1

come back you can review your notes and
go and take that examination from a

32:04.1

32:08.8

testing center and as the results prove
you’re going to do better there than if

32:08.8

32:12.1

you did it on a paper exam I can’t say
that you personally you’re going to do

32:12.1

32:16.5

that but that is the statistics that I
have read so why not take advantage of

32:16.5

32:21.5

that I think the number one benefit for
taking the test on the computerized

32:21.5

32:26.5

format is you can mark your answers just
think you can’t figure out the answer

32:26.5

32:31.9

for number 10 so you move on to number
11 but it’s a scantron and number 11s

32:31.9

32:36.7

answer is now in number 10 slot and you
get to the end of the examination and

32:36.7

32:42.3

realize you’re one short folks that is a
bad day and friend of show Angela Pike

32:42.3

32:46.8

has confirmed that that has happened
before well it can’t happen now because

32:46.8

32:50.0

you take the test at the testing center
you can mark your answer and then it

32:50.0

32:54.7

will actually remind you to come back to
everything that you marked really cool

32:54.7

32:59.3

stuff so just keep that in mind it
shouldn’t affect anybody that’s taking

32:59.3

33:04.8

the examination only to give you some
better results now as I mentioned we had

33:04.8

33:10.7

several people that wrote in to me and
signed up for the CWT challenge and I am

33:10.7

33:19.2

so pleased to say that we have
16c WTS that we did not have last year

33:19.2

33:24.6

and I am so proud of those people and
folks I’m gonna tell you who they are

33:24.6

33:30.0

because I’m so proud of them
so we have Bryan Burgess Gary Howe Jim

33:30.0

33:36.3

Davis Jeffrey Chan
Kevin Haskins Kyle Rossi Connor Parrish

33:36.3

33:44.1

William Pagano Matt Brooks John Weddell
pat pat I’m gonna mess up your name I

33:44.1

33:48.8

know your kind
your last name I I just cannot pronounce

33:48.8

33:51.5

and I’m not even going to try to
pronounce it so forgive me

33:51.5

33:56.4

everybody congratulate Pat he did a
great job Roger Anderson Kevin

33:56.4

34:02.9

Thurston Jeff Burton and Travis long
folks those are 16 individuals that have

34:02.9

34:08.7

answered the challenge and they are now
making the industry better they have

34:08.7

34:14.2

decided that this isn’t a job anymore
this is their career and everywhere they

34:14.2

34:19.7

go that CWT designation is going to
follow them and everybody they come in

34:19.7

34:26.0

contact with is going to know that they
take water treatment seriously you guys

34:26.0

34:32.0

are awesome now there are several people
out there that still have taken the CWT

34:32.0

34:36.4

challenge but have not taken their CWT
that’s okay I’m just recognizing the

34:36.4

34:41.1

people that have gone through with it
now if you have not started studying for

34:41.1

34:47.6

that yet I’ve got some resources for you
listed on my show notes page and of

34:47.6

34:53.0

course if you haven’t gotten my five
tips to taking the CWT examination go to

34:53.0

34:58.8

scaling-up
h2o comm /c WT and you can get that and

34:58.8

35:05.5

I promise that will help you out now
next week I’ve got something really cool

35:05.5

35:11.9

in store for the scaling up nation as
you know James McDonald has created an

35:11.9

35:17.3

international holiday for us it is
called industrial water week folks we

35:17.3

35:22.8

are going to have an episode each and
every day next week that means you’re

35:22.8

35:28.4

going to hear scaling up Monday Tuesday
stay Thursday and Friday that’s how

35:28.4

35:32.1

we’re going to celebrate Industrial
Water Week and we’re even going to go a

35:32.1

35:37.2

step further the fine folks of the
scaling up nation have called into me

35:37.2

35:43.9

recorded their voices and they are going
to be my guess on scaling up they’re

35:43.9

35:48.3

asking questions and we’re going to
answer them each and every day on

35:48.3

35:54.9

scaling up I’m so excited about this
folks it’s going to be awesome so join

35:54.9

35:59.2

me next week for industrial Water Week
and I can’t wait to see you next time on

35:59.2

36:02.3

scaling up

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