089 The One That’s All About Filming Amines (General)

089 The One That’s All About Filming Amines (General)

Episode 89: Show Notes

This one is straight from the Scaling UP! H2O mailbag! I have received dozens of questions about filming amines after Episode 80, Filming Amines. In that episode, I shared with the Scaling UP! Nation! the paper I presented at the 2018 Association of Water Technologies Convention and Expo. In fact, after I presented this paper, several people came up to me with question about filming amines. So here is what I think is going on: We water treaters are used to doing our craft in a particular way (the way we are used to.) When we change what we are used to (say using filming amines) some of us get nervous. Scaling UP! H2O to the rescue… Continue Reading

088 Pinks and Blues: Heat Transfer

I get asked (a lot) to explain water treatment in its most foundation way. If you listen to the show, you know I think us water treaters tend to overcomplicate how we explain things (especially to customers.)

In today’s episode, I do my best to explain what we do as water treaters in a way everyone can understand.

088 Pinks and Blues: Heat Transfer


Key Points From This Episode:

  • Heat Transfer Efficiency Managers (reversed) [0:02:00]
  • Equipment Treaters [0:01:35]
  • Heat Exchange [0:02:58]
  • Heat Transfer [0:03:42]
  • Water Treater Job [0:05:55]
  • Universal Solvent [0:09:37]
  • Microbial [0:11:24]
  • Calcium Carbonate Scale [0:14:28]
  • Chillers and more [0:16:53]
  • AWT Annual Convention and Expo [0:26:57]
  • And a lot more!


“Our job is to make sure that the equipment that we are treating is working as efficiently as possible.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues

“Water treaters have a prospective that other vendors don’t!”  @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues

“When you come back to your territory you will be able to set it on fire because you now have a new idea that you didn’t have before.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues

“It all starts with meeting people! It all starts with you wanting to improve the industry that you are in.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues

Links mentioned


EP10: The One with Jim Lukanich

AWT Annual Convention 2019

Show Ideas

086 Pinks and Blues: Alkalinity

086 Pinks and Blues: Alkalinity

Episode 86: Show Notes

If there is one thing that confuses most water treaters, it is the subject of alkalinity. Alkalinity is a topic that if you can understand, it helps you better understand some of the tests you run on your systems. In fact, knowing alkalinity can tell you what test to run and not to run. Continue Reading

085 The One with the Business Operating System

085 The One with the Business Operating System


OK Scaling UP! Nation! You know that I love business. And I love helping people in business even more. If there is a common denominator with almost every business I help, it is that they are trained to be water treaters, but not to be business owners or managers.

Here I go again, more on EOS, The Entrepreneural Operating System. EOS has helped me and my company more than any other system or book. Today, we cannot imagine working without it. I also use EOS as a tool to help other companies I work with. And… They love it as much as I do. Join me as I interview Mike Paton of EOS Worldwide. We talk about how to solve most of the problems we all have in business. So, if you own a business or work for a business, get ready to learn about one of the best tools for any business.

FREE TOOL: EOS Delegate and Elevate

More about Mike Paton:

Mike Paton has been learning from entrepreneurs for most of his life. Today he works hard to give back – as an award-winning speaker, best-selling author, Certified EOS Implementer™, and as the Visionary for EOS Worldwide.

Paton discovered the Entrepreneurial Operating System® (EOS) a dozen years ago while trying to take a $7 million company to the next level. Feeling stuck and more than a little frustrated, his search for answers led him to Gino Wickman and EOS. Having helped run four entrepreneurial companies, Paton instantly recognized the power of this simple, holistic “way of operating” a small business. He quickly became a passionate advocate, joined the Professional EOS Implementer Community, and dedicated himself to helping other entrepreneurs get what they want from their businesses.

Since then, Paton has conducted more than 1,200 full-day sessions with the leadership teams of more than 110 companies and helped thousands more entrepreneurs by sharing EOS in dynamic talks and workshops the world over. During that journey, Paton wrote Get A Grip: An Entrepreneurial Fable with Gino Wickman and then succeeded Gino in the role of Visionary for EOS Worldwide. In that role, he leads a close-knit community of more than 250 Professional EOS Implementers™ around the globe – each passionate about helping entrepreneurs run better businesses and live better lives.

Key Points From This Episode:

  • Entrepreneurial Operating System (EOS) [0:00:46]
  • Book Recommendation [0:01:22]
  • How to take advantage of EOS [0:05:04]
  • What is EOS? [0:08:05]
  • Lessons Learned [0:09:42]
  • EOS Creed [0:10:16]
  • Common frustrations and challenges [0:10:39]
  • EOS activities [0:14:33]
  • Why is it called an Operating system? [0:22:20]
  • EOS Series books [0:28:16]
  • FREE tools [0:33:39]
  • Learning more about EOS [0:36:22]
  • And a lot more!


“Lesson #1: If the people in-charge don’t want to run their business this way, it will not work!” @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

“Don’t lose sight of your vision and your passion.” @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

“Make sure to surround yourself with great people who are good at and have passion that your business needs.” @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

“Trust the process!” @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

“I urge you to try something new so you can get better results.” @traceblackmore @MikePaton #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

“Folks! We are almost 10K Subscribers and we’re in 57 countries. And the only way that is happening is because you. The Scaling UP! Nation are out there!” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

Links Mentioned on this episode:

Mike Paton on LinkedIn

The Entrepreneurial Operating System

Mike Paton Email: mpaton@eosworldwide.com

Books Mentioned

The Son: Philipp Meyer

Essentialism: The Disciplined Pursuit of Less

Learning How to Avoid THE GAP

Unique Ability

Good to Great

The Energy Bus

EOS Series books

Traction: Get a Grip on Your Business

Rocket Fuel: The One Essential Combination

Get a Grip: An Entrepreneurial Fable

How to Be a Great Boss

What the Heck is EOS?

Shows Mentioned

Ep 22: The One with Tim Fulton

084 Pinks and Blues: pH

084 Pinks and Blues: pH


Everybody uses pH but very few truly understand what it is.  Moreover, the people that are brave enough to ask, “What is pH?” hardly ever get an answer that is helpful. 

No promises, but I am going to do my best to explain pH in a way that is not only helpful but useful.   

Requirement:  You must visualize what I am saying during the podcast. 

Please enjoy my explanation of pH. 

Key Points From This Episode:

  • Show Ideas [0:01:16]
  • Why behind the Q’s [0:02:12]
  • Explaining pH [0:03:07]
  • Visualizing pH [0:05:19]
  • Pressing pH on your meter [0:11:02]
  • And a lot more!


“One of the 5 ingredients of scale is pH.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter

“As we increase the pH, the more susceptible to scaling we become. As we reduce pH, the more susceptible dissolving scale the water becomes.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter

083 The One About Water Management Plans

083 The One About Water Management Plans


Water Management Plan, Oh My!

Many wonder about what they are, do they need them and how to educate their customers on them. 

Today we have one of the industry’s leading experts to help answer all of these questions and more.  Join me as I talk with Matt Frejie of HC Info.

Claim your discount now – Code: scalingup5

More about Matt Freije: 

Matt Freije is the founder and CEO of hcinfo.com and the content director for LAMPS, its cloud-based application used by thousands of building engineers, water treatment professionals, and health officials for Legionella water management plans, analytics, and training.

Download your CDC ToolKit
Download your Legionnaires’ info

Key Points From This Episode:

  • Most incredible substance on earth [0:01:54]
  • Introduction on Legionella [0:00:49]
  • Myths on Water Management Program [0:01:15]
  • Legionella Prevention [0:01:59]
  • What is Legionella? [0:03:57]
  • Cooling Towers [0:05:59]
  • ASHRAE 188 [0:07:10]
  • Site Survey Training [0:13:02]
  • Common Mistake during the survey process [0:25:14]
  • Tips from Matt Freije [0:36:18]
  • And a lot more!


“Know what you need to know, know who you need to partner with. What you want to do and what you don’t want to do. It’s not always the same company.” @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

“Don’t compromise and just enjoy the training work!” @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

“Learn more on what you don’t know.” @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

“Don’t be afraid to take a professional with you. And learn from that professional and make sure you’re doing the right things in the right ways.” @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

Links Mentioned on this episode:

Matt Freije on LinkedIn

Matt Freije Company Website

Legionellosis Video

EP9: The L Word

SPQR: A History of Ancient Rome

The Autobiography of Martin Luther King, Jr.

God is Good: He’s Better Than You Think

Survival Guide: A Navy SEAL’s Secrets to Surviving Any Disaster

082 Pinks and Blues: Calibration

082 Pinks and Blues: Calibration


I know you know the feeling.  You just got a delivery and it’s your brand-new pH meter you ordered from your favorite supplier.  You open the box, experience that new meter smell and can wait to start using it.  In fact, most of us are so excited, we never even open the operations manual.   

On today’s episode we are going to talk about all the different probes and sensors we have on our meters and controllers.  Specifically, how to calibrate them.  The truth is that most probes are dying as soon as they come off the manufacturing floor.  As a water treater we rely on the tools we use to be accurate so we can make changes based on the right information. 

Sit back, relax and learn about all things calibration.  Oh, and maybe read that manual to help to. 

Key Points From This Episode:

  • Proper way to calibrate [0:00:52]
  • Different Probes [0:01:25]
  • How to Properly Calibrate Probes [0:02:37]
  • Cleaning your meter [0:06:24]
  • Standard Conductivity Probes [0:09:12]
  • High Conductivity [0:11:40]
  • Different types of standard [0:12:08]
  • pH Standards [0:14:06]
  • Controllers [0:19:01]
  • Handling Probes [0:19:54]
  • Importance of Original Equipment Manual [0:20:43]
  • Failing probe back to life [0:21:08]
  • And a lot more!


“9 times out of 10 – When people have probes that aren’t holding consistently, their battery hasn’t been replaced like it should.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes

“If you keep your equipment clean, you will get so much better results from that equipment.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes

“You are only as good as the equipment you are using. And your equipment is only as good as the person that is using that piece of equipment.” @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes