87 Transcript

087 The One That Takes You to AWT’s 2019 Technical Training


Transcript Disclaimer: This Transcript is provided and copied from YouTube, grammar and mistakes are present.


0:08.2

0:12.9

welcome to Scaling UP! h2o the podcast
where we’re Scaling UP! on knowledge so

0:12.9

0:17.8

we don’t Scaling UP! our systems the
podcast that water treaters listen to so

0:17.8

0:21.5

they can be better tomorrow than they
are today

0:21.5

0:27.5

hello Scaling UP! nation Trace Blackmore
here your host for Scaling UP! h2o and

0:27.5

0:33.5

you all out there in the Scaling UP!
nation know that my favorite time of

0:33.5

0:40.5

year is when a WTS technical training
comes around and I get to participate as

0:40.5

0:45.8

one of the trainers I’m very fortunate I
am actually one of the people that get

0:45.8

0:49.6

to review some of the content and get to
work with Bruce Ketrick who is the

0:49.6

0:56.0

educational chairman and we get to make
sure that that goes off together with

0:56.0

1:00.8

AWT staff without a hitch I am so
fortunate to be able to work with those

1:00.8

1:07.1

people in that capacity but I am Telling
You the Scaling UP! nation all of this

1:07.1

1:13.6

because I am familiar with every
presentation that is delivered in the

1:13.6

1:17.6

technical training programs that means
all the fundamental and applications

1:17.6

1:21.2

training programs that means all the
technical training training programs

1:21.2

1:27.6

that even means the wastewater training
programs so when I tell you that this

1:27.6

1:34.6

course all three of those courses are
second to none I know what I’m talking

1:34.6

1:41.4

about because I am very familiar with
this content and as you know I own a

1:41.4

1:47.6

water treatment company and I send my
own people to these training seminars

1:47.6

1:54.5

because I know the wealth of information
that they are going to receive at these

1:54.5

1:59.5

technical training seminars so scaling
donation I am right there with you I

1:59.5

2:04.9

understand that there is a cost to send
you or your people to these technical

2:04.9

2:11.3

trainings but I also know the value that
if you attend the technical training

2:11.3

2:16.6

correctly which means you study before
you go you know what to expect by

2:16.6

2:20.3

looking at the presentations before you
go

2:20.3

2:26.1

and then you participate in the lectures
and you take good notes and you review

2:26.1

2:32.2

your notes as soon as you get home you
are going to do very well in the

2:32.2

2:37.3

technical training but I wanted to share
my interviews with some of the people

2:37.3

2:43.2

that I recently spoke with at the San
Diego Technical Training in February of

2:43.2

2:50.8

2019 I’m here with Kyle Rossi recent
guest of Scaling UP! h2o Kyle great to

2:50.8

2:53.9

see you again
I know not only you are here at the

2:53.9

2:59.8

Technical Training in San Diego you’ve
also brought nine of your guys I want to

2:59.8

3:04.1

ask you why did you do that what classes
are they taking what do you hope to get

3:04.1

3:07.4

out of this
good to see you trace as always yeah I

3:07.4

3:11.2

brought nine and my guys I have four of
us from the wastewater treatment

3:11.2

3:16.4

training I have three in the
fundamentals and applications and three

3:16.4

3:21.1

in the water treatment training so I
brought all my guys because you know AWT

3:21.1

3:25.7

is the best resource for furthering your
knowledge so I wanted them to come and

3:25.7

3:31.0

experience you know the Association and
you know just gain more knowledge now

3:31.0

3:34.8

what are some comments because I know
you do a great job of debriefing

3:34.8

3:38.3

everyday with your guys what are some of
the comments you’re getting from them oh

3:38.3

3:41.2

they’re just super excited I mean
they’re just so many they love the

3:41.2

3:44.8

classes they love the interaction they
love the speakers I have some of my guys

3:44.8

3:48.3

getting more and more involved with AWT
you know joining different committees

3:48.3

3:53.0

and everything so they love it and I
know you’ve been in and out of all the

3:53.0

3:57.6

different classes so what recommendation
could you give to somebody who’s

3:57.6

4:02.6

thinking I’m not quite sure what class I
should go into what can you tell them so

4:02.6

4:07.8

I would review the the material if they
can before they sign up for the course

4:07.8

4:12.4

so reviewing the information first would
be ideal to see what you know what

4:12.4

4:17.3

direction you want to go and I would
also recommend not taking the class just

4:17.3

4:21.2

one time maybe take it every couple
years or something because there’s

4:21.2

4:25.7

always new stuff new information coming
out and you’re not gonna pick up every

4:25.7

4:29.4

single thing that you learn like in the
one training session that you come to so

4:29.4

4:32.9

I recommend just keep coming yeah all
right well that’s great advice always

4:32.9

4:37.6

good seeing you too Trace thank you
so much Scaling UP! nation you know them

4:37.6

4:45.2

you love them friend of show
multiple-time guest mark Lewis CWT one

4:45.2

4:49.2

of my best friends mark how are you
doing trace I’m doing very well today

4:49.2

4:53.3

I’m out here at the Technical Training
in San Diego we’ve had about two and a

4:53.3

4:57.4

half days we’ve got about a half a day
left things are really fun we’re

4:57.4

5:01.7

energized we were talking water
treatment we’re talking Polar’s cooling

5:01.7

5:07.3

testing equipment were running some
tests we’re making some reports we’re

5:07.3

5:11.0

comparing some numbers we’re doing some
calculations we’re having a blast you

5:11.0

5:14.3

should be out here well I am here
because I’m talking to you but there’s

5:14.3

5:18.2

several people out in the Scaling UP!
nation that aren’t here and I know

5:18.2

5:22.3

there’s a lot of confusion out there
should I go to the aw T’s Technical

5:22.3

5:26.7

Training can I get training like this
elsewhere and now I am going to go which

5:26.7

5:30.2

training do I go to I’ve got the
wastewater one I’ve got the fundamentals

5:30.2

5:34.0

and applications and I’ve got technical
training what advice can you give to

5:34.0

5:38.7

those listeners in the Scaling UP! nation
well if you’re trying to decide where to

5:38.7

5:42.6

go to training I’ll say there’s only one
training opportunity that you have to

5:42.6

5:46.4

listen to me and that’s at the AWT
technical training well I’m trying to

5:46.4

5:49.9

make sure people want to come Marc so
maybe maybe give them something else no

5:49.9

5:54.1

I’m kidding yeah well I’ll say the you
know one of the things we do and we

5:54.1

5:58.2

decide which class to come to you got
got a look at what’s available and when

5:58.2

6:01.9

we look at the fundamentals and
applications class we break it down we

6:01.9

6:07.0

kind of start from the again and we
explain chemistry we explain anions and

6:07.0

6:10.0

cations and then we move on up to the
equipment that we treat so that we

6:10.0

6:13.8

understand what it is we’re treating and
how do we know that our treatment

6:13.8

6:18.2

program is working like it should so we
don’t get very deep into the chemical

6:18.2

6:22.8

side of things but we do get involved
we’re how do we know if our chemical

6:22.8

6:26.7

programs working we’re treating the
water that cools the equipment that we

6:26.7

6:32.8

are taking care of and so we learn about
what to check what to monitor and how do

6:32.8

6:37.5

we know what’s going on in that system
next door in the the technical training

6:37.5

6:41.8

that they take that to an advanced level
and they get down into the weeds and

6:41.8

6:45.0

down into the dirt and they dissect
things and they break it apart

6:45.0

6:51.7

and and talk about a whole different
level than we do here and so anytime

6:51.7

6:56.3

you’re deciding where do I go it’s
always good have a good foundation to

6:56.3

7:00.1

your water treatment knowledge and then
you build upon that and for those folks

7:00.1

7:04.6

who participated in the wastewater side
of things you have an opportunity to

7:04.6

7:09.0

come out and visit some experts in the
field they talk about surveying the the

7:09.0

7:13.7

the plants they talk about the different
treatment mechanisms dejar testing and

7:13.7

7:17.9

etc and so there’s really no place to
come and have the option and the

7:17.9

7:23.9

flexibility to learn what we have that
we present here at the show yeah we get

7:23.9

7:28.8

so many people that come and they just
go to one of these events I was talking

7:28.8

7:31.4

to a gentleman read and we’re gonna be
talking to him a little bit later on

7:31.4

7:36.0

this same episode but Reed was telling
me what he’s doing this year is he is

7:36.0

7:40.7

attending fundamentals and applications
training here in San Diego I had to

7:40.7

7:43.7

remember where we are and then in a
couple months we’re going to Annapolis

7:43.7

7:47.5

actually in a couple weeks were going to
Annapolis he’s going to go over to the

7:47.5

7:51.6

technical training and folks that’s a
great thing to do because at the

7:51.6

7:54.4

fundamentals and applications training a
lot of people think oh I’ve been in the

7:54.4

8:00.5

business for years that’s above me but
it’s a really great way for people to

8:00.5

8:05.5

learn how to explain water treatment to
people that don’t necessarily have the

8:05.5

8:09.1

same knowledge that you do it allows you
to maybe train people better it allows

8:09.1

8:13.5

you to communicate with people better
and you know I don’t care how much

8:13.5

8:18.6

experience you have you can’t come to a
class such as this one and not get

8:18.6

8:22.6

something out of it so then once you
have that base knowledge the people over

8:22.6

8:26.5

at technical training we assume that
that base knowledge is there and then we

8:26.5

8:31.9

start there I’ve had several people come
to me this week and said oh boy I really

8:31.9

8:36.4

wish I would have started over in
fundamental and applications I felt a

8:36.4

8:39.6

little bit lost over in technical
training I was able to get my way

8:39.6

8:41.8

through it
but you know what I would have gotten a

8:41.8

8:46.2

lot more out of it had I started over in
the fundamentals and applications in

8:46.2

8:49.6

trace I would say when you’re deciding
which class to attend you really need to

8:49.6

8:53.3

look at the purpose in which you’re
coming if you’re a beginner start over

8:53.3

8:57.0

at the fundamentals and application if
you’re a seasoned veteran go next door

8:57.0

9:01.1

over to the technical training
however if you’re coming to to technical

9:01.1

9:05.4

training to bone up so that you can give
some training you may want to come back

9:05.4

9:09.2

over to the fundamentals an application
class to see the way we present it so

9:09.2

9:13.7

that you can present your information to
people would like knowledge in a way

9:13.7

9:17.9

that it really breaks it down trace now
we’ve been we’ve been doing this for a

9:17.9

9:20.8

little over four years now we’ve
modified our program based upon feedback

9:20.8

9:25.3

based upon some of the experts who sat
in our class and they tell us your

9:25.3

9:28.8

you’re going too fast you’re going too
far we need to slow it down we need more

9:28.8

9:33.5

spend more time here or there so we got
to make sure that the people can follow

9:33.5

9:38.0

along with us we do a pretty good job of
bringing the mechanical room to the

9:38.0

9:43.2

classroom we utilize videos we you lost
pictures we utilize some of the online

9:43.2

9:47.0

demonstrations that our chiller
manufacturers have provided us we show

9:47.0

9:50.4

people where they can get the
information they need to ensure their

9:50.4

9:54.2

program is working like it should
so can I touch this button can I touch

9:54.2

9:58.5

that button and very important this
morning all the guys are next door

9:58.5

10:01.9

they’re over in the equipment workshop
and they’re working with our suppliers

10:01.9

10:05.3

and they’re touching the controllers in
there they’re adjusting the controllers

10:05.3

10:09.2

or programming controllers they’re
touching the pumps and with all that you

10:09.2

10:11.9

know when they go back out to the field
nothing’s new they’ve done it all before

10:11.9

10:17.4

they’ve done it here and so when you do
come to training have a few goals and

10:17.4

10:19.6

with those goals
I’ll get those two goals accomplished

10:19.6

10:23.7

and when you go back take back something
and teach the other people so that your

10:23.7

10:27.5

boss is gonna send other people so that
they get the training they need and it

10:27.5

10:31.6

just makes the far better company yeah
mark and one of the things that we do in

10:31.6

10:36.1

the fundamentals and applications is we
have for equipment manufacturers come in

10:36.1

10:40.4

and they actually open up the
controllers they open up the pumps they

10:40.4

10:44.6

open up the silhouette valve so you can
actually see the internals and they give

10:44.6

10:48.6

you troubleshooting tips we’ve got
people using multimeters across the hall

10:48.6

10:52.9

trying to figure out how to troubleshoot
ideas there’s just so much that you

10:52.9

10:57.8

learn when you come to a training like
this and one of the best things that I

10:57.8

11:02.0

think we do over in fundamental and
applications is something that you do

11:02.0

11:07.1

you actually teach people how to use
that chiller user interface so you can

11:07.1

11:11.4

validate your water treatment program
absolutely and and that’s that’s one of

11:11.4

11:15.2

those things if
it’s one thing to know what to look for

11:15.2

11:19.2

but it’s another thing to know when the
numbers that you’re looking at are the

11:19.2

11:23.6

numbers that you’re getting or wrong and
so when you know what to look for and

11:23.6

11:27.4

what to expect and how to verify that
then you can go back to your customer

11:27.4

11:30.7

and say hey you’ve got an issue with
your chiller the the the pressure says

11:30.7

11:35.3

that it’s got a two degree approach and
actually the approach is more like zero

11:35.3

11:39.8

and but you’ve got a bad gauge you’ve
got a bad pressure sensor somewhere and

11:39.8

11:43.4

that’s making your chiller run a little
bit different making it worse not as

11:43.4

11:49.0

efficient as it should be so we show you
how to do that we explain it to you and

11:49.0

11:53.7

from that then you can be a better water
treat in the field that’s right I think

11:53.7

11:57.4

the old adage is when in doubt blame the
water treater and we’re making sure that

11:57.4

12:01.8

the water treaters have some extra
knowledge some extra material that

12:01.8

12:06.1

they’re able to prove their innocence as
they go out in the field and of course

12:06.1

12:09.7

make their water treatment programs
better absolutely and one of the things

12:09.7

12:14.8

we do is we utilize videos and some of
our videos really talk just like our

12:14.8

12:19.7

mechanical service company people talk
and what it does it allows us to

12:19.7

12:23.9

understand what our service people are
going to tell the customers and it sets

12:23.9

12:27.8

us up so that we can go in and be better
prepared to explain what’s really going

12:27.8

12:31.8

on we’ve really brought the mechanical
room we’ve brought the people into this

12:31.8

12:36.3

room to the best of our ability so that
when you leave here you know what to

12:36.3

12:39.1

expect you know what’s out there you
know how you’re gonna be spoken about

12:39.1

12:44.4

and you can do a better job well mark
thanks so much for all you do making the

12:44.4

12:48.3

Scaling UP! nation making every water
treat are out there a little bit better

12:48.3

12:53.7

thanks so much Tracy it’s so fun
I’m here with lave Charles of Paul Sofia

12:53.7

12:59.0

tour lathe friend of show you just
recently were on Scaling UP! h2o a very

12:59.0

13:03.3

well-received episode I might add and
you just finished up the equipment

13:03.3

13:07.7

hands-on section at the AWT technical
training what are some of the things

13:07.7

13:11.1

that you’re doing in there and what are
some of the comments that you get so I

13:11.1

13:15.5

didn’t expect to be back on the show so
soon but um yes so we just finished up

13:15.5

13:20.0

there’s four stations so Paul Suite is
one of the privileged vendors that come

13:20.0

13:25.2

in today we’re talking about boiler
controllers and yeah

13:25.2

13:29.2

how to make sure your conductivity line
you’re not getting steam flash all that

13:29.2

13:33.7

stuff so we’re getting equipment of
people’s hands troubleshooting stuff

13:33.7

13:36.8

they’ve got meters they’re holding
things they’re seeing how things are set

13:36.8

13:41.2

up and that’s just one station people
come up with really good questions and

13:41.2

13:46.2

you know honestly applications that
they’re trying to troubleshoot and we’re

13:46.2

13:50.4

there talking to them trying to figure
out what some troubleshooting tips might

13:50.4

13:57.0

be so there’s there’s another station
walk and did a pump station advantage

13:57.0

14:03.9

did pH know RP probes and then Lakewood
did cooling tower controllers so four

14:03.9

14:10.0

stations really really good well-rounded
topics to cover and you know these are

14:10.0

14:16.0

small intimate groups where someone’s
got a voice group interactions key to

14:16.0

14:19.7

really get the most out of it but yeah
it seems to be well-received I love

14:19.7

14:25.3

coming out and doing it I think a WT for
even putting it on I think it’s a kind

14:25.3

14:30.8

of a win-win we get to kind of help give
people equipment tips and tricks to help

14:30.8

14:35.2

them succeed everyone’s helping out
everyone and that’s just how WT does it

14:35.2

14:38.5

so it’s definitely one of the favorite
things that we do in technical training

14:38.5

14:45.0

in fact I was talkin over at the other
location so across the hall the

14:45.0

14:49.0

technical training people and they were
jealous that they did not get to come

14:49.0

14:54.2

over and touch and feel and look and see
all of the equipment that you guys

14:54.2

14:57.9

brought and hear all the troubleshooting
tips and they were saying we really got

14:57.9

15:00.9

to do that over next door we’re like no
you guys just need to come to the

15:00.9

15:03.8

fundamentals and applications part of
that class

15:03.8

15:08.6

so anyway people love it you guys do a
great job with that I’m curious you did

15:08.6

15:12.9

boilers you mentioned flashing tell us a
little bit about that and what are some

15:12.9

15:17.7

of your suggestions so that doesn’t
happen probably the biggest tip is to

15:17.7

15:23.9

really explain back pressure in your
skimmer lines so you typical skimmer

15:23.9

15:27.2

line you want at the right height
you got your conductivity probe you’ve

15:27.2

15:30.8

got some kind of blowdown valve
typically power open power close and

15:30.8

15:35.9

then you need to find a way to keep
pressure in that line so that water

15:35.9

15:39.2

stays in liquid state liquid states the
state you want it in so you can figure

15:39.2

15:44.0

out how many solids are dissolved in
water and yeah you can’t you can’t

15:44.0

15:48.5

really read the conductivity of steam so
explaining the purpose of the back

15:48.5

15:54.3

pressure showing like a phase state
diagram with pressure and temperature as

15:54.3

15:59.3

elements to that that’s the biggest if
you’re getting steam flash you’re gonna

15:59.3

16:03.1

see your conductivity kind of swinging
as the controller is trying to read and

16:03.1

16:07.6

it’s it’s typically back pressure you’re
gonna look for well that’s a great tip

16:07.6

16:12.3

and I heard several people asking
questions around that they didn’t know

16:12.3

16:16.2

how to solve it you not only told them
how to solve it you actually had

16:16.2

16:20.1

different devices that would help them
solve it so they could actually touch it

16:20.1

16:23.8

feel it play with it you can have them
put it into the system so that was

16:23.8

16:28.3

really cool so thanks for everything
that you do and we’re gonna see you next

16:28.3

16:31.8

month in Annapolis yeah and anyone
taking the water treatment sign that’s a

16:31.8

16:36.6

little jealous that they don’t get the
hands-on there’s two trainings a year do

16:36.6

16:41.1

one on the East Coast do one on the west
coast switch it up you’ll be able to get

16:41.1

16:44.6

best of both worlds that’s great advice
I’ve actually talked to several people

16:44.6

16:49.3

that are here in the fundamentals and
applications class and San Diego and

16:49.3

16:52.8

they are planning on attending in a
couple of weeks over in Annapolis just

16:52.8

16:56.4

for that reason so hey thanks so much
for coming on the show thanks for

16:56.4

17:02.3

inviting me trace I’m here at lunch I
walked over I found a gym looking at CWT

17:02.3

17:06.7

gym I walked into your class and you
were talking about our episode on

17:06.7

17:12.0

Scaling UP! and you were talking about
how you have never listened to it that

17:12.0

17:16.2

amazes me that’s one of my most
two episodes people come up to me all

17:16.2

17:20.9

the time and say you have to get Jim
back on the show and you’ve never heard

17:20.9

17:26.9

it once what is going on with that well
like a a movie star who doesn’t watch

17:26.9

17:31.8

his own movies it’s I’m embarrassed by
I’m afraid I’ll have said something

17:31.8

17:35.8

stupid and then I’ll have to go oh god I
can’t believe I said that

17:35.8

17:40.5

so it’s that it said it’s those
cringe-worthy moments when I was talking

17:40.5

17:44.1

to you and I know there was a few
because my mind wasn’t necessarily in

17:44.1

17:49.8

the game that day and so I’m afraid of
those so I just rather hide from it and

17:49.8

17:54.0

then face it you know well Jim you are
one of the smartest people I know and I

17:54.0

17:58.6

think your stupid is my smart so I don’t
think you have anything to worry about I

17:58.6

18:04.1

know tre said that is just not simply
true I appreciate that

18:04.1

18:07.6

it was levity it wasn’t it was meant to
be humor I get that you’re trying to

18:07.6

18:13.8

make me feel better right well Jim you
are the trainer that inspired me to

18:13.8

18:19.2

become an AWT trainer if you listen to
our recording you would have known that

18:19.2

18:23.3

because I said that but you were there
so you remember me saying that you are

18:23.3

18:29.1

no doubt my favorite trainer here the
trainer that I try to aspire to be so

18:29.1

18:33.5

all that being said you’re awesome we’ll
get past that what are you talking about

18:33.5

18:40.4

here at aw T’s technical training rice
krispies no he’s got a delicious recipe

18:40.4

18:47.4

yes actually talking about cooling water
systems get most people who are here

18:47.4

18:53.5

have seen a cooling water system however
I try to use it with talking in terms of

18:53.5

18:57.3

what we’re gonna be talking about later
in the day with respect to scale

18:57.3

19:03.5

corrosion and cooling water microbiology
so I try to relate parts of the cooling

19:03.5

19:08.2

water systems or differ different
cooling water systems are designed in

19:08.2

19:12.6

what impacts that mud design and
operation might have on those other

19:12.6

19:17.1

things that we’re talking about and you
do a fantastic job of that something

19:17.1

19:22.6

that I love that you do is how you bring
common things that people know

19:22.6

19:27.8

two complex situations so they can know
those complex situations even better one

19:27.8

19:33.2

of the things you do is how you equate
scale with teeth do you mind telling the

19:33.2

19:37.1

Scaling UP! nation a little bit about
that Scaling UP! nation you should be

19:37.1

19:43.6

brushing flossing and rinsing regularly
and the reason why is what causes that

19:43.6

19:49.7

plaque buildup on your teeth that plaque
on your teeth is biofilm and so if you

19:49.7

19:53.8

don’t keep the plaque off your teeth
that plaque will then further develop by

19:53.8

19:58.4

a process called microbial
mineralization and you’ll develop tartar

19:58.4

20:02.7

which is scale it’s calcium phosphate
scale and then that will build up and

20:02.7

20:06.7

then a whole myriad of things along with
that with with respect to gum disease

20:06.7

20:12.4

and losing teeth and cavities which is
essentially corrosion of your tooth

20:12.4

20:19.2

right due to bacteria so if you brush
and floss and then rinse rinsing is

20:19.2

20:24.1

feeding biocide your mouth that’s all it
is you’re adding on microbe aside to

20:24.1

20:27.5

your mouth to kill bacteria and then
rinse out between your teeth all that

20:27.5

20:32.6

dirt and Deborah’s deborah’s and I
actually say Deborah’s now and it’s

20:32.6

20:37.1

because of you so Scaling UP! nation when
I say that you can blame Jim Lucanikch

20:37.1

20:42.6

for that you know I remember when you
started the tooth analogy and you used

20:42.6

20:49.8

to have pictures of people with very bad
teeth and now you’ve changed to dogs and

20:49.8

20:56.7

cats why’d you do that as you age you
tend to take other people’s

20:56.7

21:02.3

sensitivities into consideration and you
never know when somebody who might be in

21:02.3

21:07.5

your audience that you’re talking to
that may have been unfortunate enough to

21:07.5

21:13.7

have either poor genetics or did not
take the best care of the teeth me

21:13.7

21:18.1

included within that
and you might offend someone so I was

21:18.1

21:22.6

trying to become less offensive in my
older age so the softer side of scale is

21:22.6

21:26.9

what you’re saying softer side of the
hardness issue there we go Jim what is

21:26.9

21:31.3

your favorite thing when you leave the
AWT technical train you know a lot of

21:31.3

21:34.9

people they can’t wait to come up to you
on breaks or after you finish speaking

21:34.9

21:39.6

and you hear so many people say hey I
learned this I never really thought of

21:39.6

21:43.9

it in this context what’s your favorite
thing when you leave here NASA that’s a

21:43.9

21:49.4

loaded question that’s what I do
a sense of relief that I’ve made it

21:49.4

21:56.1

through the day without passing out from
exhaustion no actually you know knowing

21:56.1

22:02.7

the fact that there are people out here
young people who are getting exposed to

22:02.7

22:08.0

things that they if they really want to
become great as a water treaty they’re

22:08.0

22:12.2

getting exposed to things they may not
have gotten exposed to by just going

22:12.2

22:16.1

into the field or working with their
companies they you know things they

22:16.1

22:18.8

wouldn’t have thought of and that they
would learn and they’ll be able to go

22:18.8

22:22.3

learn more about and the other part of
that is people who have been in the

22:22.3

22:27.1

industry 15 years or 10 years and who
say I never knew that or never I’ve

22:27.1

22:31.4

never seen it nobody’s ever explained
that to me and there are a lot more

22:31.4

22:36.3

things because it just depends there’s
never just one thing there’s always a

22:36.3

22:41.2

bright spot there maybe somebody said
you know I had I was here two years ago

22:41.2

22:45.9

and you talked about this and I and I
had this problem in the field that I was

22:45.9

22:50.2

able to solve it because I came to this
class not necessary just me but anybody

22:50.2

22:54.3

else that came to this class and they
got so much value I they come back right

22:54.3

22:59.1

because there’s no way anybody’s taking
home the three days of information we

22:59.1

23:04.0

pile on at one in one setting yeah the
three days is probably 90 days

23:04.0

23:07.9

equivalent if they were taking a college
class or something there’s just so much

23:07.9

23:11.7

information that we’ve got to do in a
very short amount of time

23:11.7

23:16.6

yes yes that is true whenever jim says
microbiological words his face just

23:16.6

23:22.1

lights up it just it just it just
delights me Jim you revealed on our

23:22.1

23:27.2

episode again the one you never listen
to that you and I have something secret

23:27.2

23:32.4

that we do and I shared with you a
certain word and there are people

23:32.4

23:36.0

listening so I won’t
I won’t say the word but you can say the

23:36.0

23:39.9

word what what is your word that you
have to work into the presentation today

23:39.9

23:48.0

so I tried to try to work the word in in
the afternoon and it’s a Gaston Pia and

23:48.0

23:53.4

I’m trying to figure out where would be
an appropriate spot to use that word and

23:53.4

23:57.0

I haven’t found it yet but oftentimes
the tres gives me these words and this

23:57.0

24:02.2

by the way started with Adam Dumber and
blame the cow back in my old chem

24:02.2

24:09.2

called– days and often times they were
a little edgy we try to keep it a little

24:09.2

24:15.5

clean here at the AWT definitely clean
but I’m not sure where I’m gonna bring

24:15.5

24:22.8

this one in but it may come in this word
it may come in the tooth thing because I

24:22.8

24:28.1

could be very a gas topic about
someone’s bright white smile I love it

24:28.1

24:33.6

so you just did it here on the Scaling UP! podcast I have spies in the audience

24:33.6

24:36.9

so I’m looking forward for them to
report back to me and let me know how

24:36.9

24:40.5

you did in the actual class Jim thanks
so much for talking to us you’re always

24:40.5

24:45.9

a delight to have on the show well
always a pleasure to be with you I’m

24:45.9

24:51.2

here with Justin Ranger friend of show
and of course the best mustache in water

24:51.2

24:56.3

treatment how are you Justin I’m doing
great chase thanks now you attended a W

24:56.3

25:00.6

T’s technical training their wastewater
section why did you come

25:00.6

25:04.8

what did you learn and what would you
tell others about it yeah I came in part

25:04.8

25:10.4

to earn some continuing education
credits for my CWT certification

25:10.4

25:14.0

congratulations again
yeah thanks so the wastewater class if I

25:14.0

25:18.9

remember right was worth fifteen and
then I came a day early and did the RO

25:18.9

25:22.5

class with Colin frame which was
fantastic as well and that was worth

25:22.5

25:25.3

three so I got eighteen credits for
coming this week which

25:25.3

25:29.4

is a bargain for everything that I was
able to learn in the mean time as well

25:29.4

25:33.1

so yeah so came to take the classes came
down with some other colleagues and

25:33.1

25:37.5

co-workers they took various classes I
think we had somebody in each of the

25:37.5

25:41.8

classes the entire week here and then a
few of those guys are getting ready to

25:41.8

25:46.2

take the test so spent some time we were
studying and talking about a few things

25:46.2

25:50.7

as well so and not that anybody pin
score but it’s an examination yeah I

25:50.7

25:57.3

sorry Angela so at this technical
training we had the technical training

25:57.3

26:01.0

class just the regular water treatment
we also had fundamentals and

26:01.0

26:06.2

applications and then we had wastewater
most people come for the water treatment

26:06.2

26:10.0

side or the fundamental side tell us
what’s going on over there in wastewater

26:10.0

26:15.2

yeah so for me you know my backgrounds
in boilers and cooling towers these

26:15.2

26:20.3

traditional water treatment areas and
wastewater is important it’s part of

26:20.3

26:24.1

most facilities you know their plant
process especially you get into bigger

26:24.1

26:27.7

facilities food processing plants is
where I do a lot of work and it’s

26:27.7

26:31.6

related to the water treatment but it’s
different and so you’re dealing with you

26:31.6

26:35.8

know coagulants and flocculants
and I think it’s an important thing for

26:35.8

26:40.7

water treaties to be aware of so that
you can help keep your competition out

26:40.7

26:44.2

especially you know bigger companies
that might be offering like the full

26:44.2

26:48.7

package deal yeah so basically it was
just kind of the overview of the

26:48.7

26:53.0

wastewater plants the flows process
different equipment and then all the

26:53.0

26:56.7

chemistry’s that get used to make sure
that you’re taking whatever the dirty

26:56.7

27:02.7

discharged water from the plant and turn
it back into acceptable clean water to

27:02.7

27:06.8

be reused again for hopefully something
tell the Scaling UP! nation a little bit

27:06.8

27:10.6

about what you experience in the
hands-on section

27:10.6

27:16.9

oh that was fantastic so they brought in
essentially wastewater examples of

27:16.9

27:22.0

various waste streams from different
types of industry and then we spent half

27:22.0

27:26.5

a day doing jar testing and so they’ve
brought in the well they had as wide as

27:26.5

27:30.2

you know about the the gangsters

27:30.2

27:35.3

and they split us into groups and they
gave us kind of a model test kit with

27:35.3

27:39.1

the different coagulants and flocculants
and we had to adjust pH

27:39.1

27:44.9

try to get this really nasty water to
turn into clear water again and how did

27:44.9

27:49.4

you do our group did well yeah I think
every group did well but they

27:49.4

27:53.3

intentionally made it challenging so
that you had to think critically and

27:53.3

27:57.1

sort through the different processes you
might have to use in a real world with

27:57.1

28:02.5

experience so so last question what is
one thing that you know now that you

28:02.5

28:05.9

didn’t three days ago
oh man it’s hard to narrow down to one

28:05.9

28:12.5

thing okay twelve yeah the discussion on
anti foam defo MERS was good odor

28:12.5

28:16.5

control you know when I think of
wastewater I think of water streams and

28:16.5

28:21.9

contaminants but not necessarily gases
that might be associated with that so

28:21.9

28:25.8

those were fantastic and then yeah
there’s just so many small things about

28:25.8

28:30.5

flow process and equipment and details
of chemistry that I learned over the

28:30.5

28:34.6

week as well so now you had I said last
question but I keep talking you brought

28:34.6

28:39.6

a lot of your guys here how many guys
total I think it was eight total one guy

28:39.6

28:43.7

had a baby so he had two he decided to
stay home and you let that would be

28:43.7

28:49.5

acceptable okay we understand so you
your company said we see value in this

28:49.5

28:54.0

we’re taking a lot of people out of the
field we’re gonna pay for them to be

28:54.0

28:59.1

here we’re gonna pay their attendance to
be here do you feel after making such a

28:59.1

29:03.6

large investment that you got your
money’s worth oh absolutely yeah I think

29:03.6

29:07.6

everybody that came walked away with
knowledge even some of the new guys that

29:07.6

29:10.5

were taking fundamentals and
applications you know they went through

29:10.5

29:15.3

our internal company training and then
they’ve had a lot of on-the-job hands-on

29:15.3

29:19.3

training out in the field working with
co-workers and managers and a couple of

29:19.3

29:22.9

those guys are like man even after doing
this for a year three years

29:22.9

29:27.2

man that fundamentals class really
solidified and reinforced a lot of

29:27.2

29:30.6

things and helped build their confidence
in areas that they already felt

29:30.6

29:33.5

confident like okay yeah like we’re on
the right track doing it the right way

29:33.5

29:41.3

the guys a couple guys are getting ready
to take the CWT eggs exam this summer

29:41.3

29:45.7

and those guys are already solid water
treaters and they’re gonna be even

29:45.7

29:49.6

better for it I know when they got done
with Brusco tricks class man like all

29:49.6

29:52.7

that discussion about the polymers and
dispersants like

29:52.7

29:55.9

I’ve never really thought about that
stuff before so yeah I think it’s

29:55.9

29:59.9

fantastic value honestly even if our
company wouldn’t pay it I would

29:59.9

30:04.7

personally pay because it provides that
much value to me that I would want to be

30:04.7

30:07.9

here one way or the other well awesome
thanks so much for talking with me

30:07.9

30:13.6

yeah thanks trace
I’m here with bill Pearson CWT bill you

30:13.6

30:16.2

and I have tried to connect together
unfortunately had some technical

30:16.2

30:20.6

difficulties I’m gonna get you on the
show very soon but I saw you here I

30:20.6

30:23.8

thought I’d come up and say hi how are
you today doing great thank you

30:23.8

30:26.9

race but what are some of the things
that you’re going to be talking about

30:26.9

30:32.4

later in aw T’s technical training well
of course the subject is Legion now I’m

30:32.4

30:37.1

just so pleased that a WT has gotten
that into the curriculum for the water

30:37.1

30:41.5

treatment professional as you know I
think it’s very important if you’re in

30:41.5

30:44.4

water treatment now you are involved
with Legionella unless you’re only

30:44.4

30:50.3

strictly dealing with boilers maybe but
we’ll be continuing the conversation

30:50.3

30:55.9

about how so much is changing with
respect to that area so many people like

30:55.9

31:01.7

the CDC continue to give us new data I’m
gonna release the latest data that came

31:01.7

31:07.3

out when they got the statistics from Oh
17 I think we’ve all seen that chart it

31:07.3

31:13.0

goes from year 2002 to 14 and we saw it
in 15 we saw in 16 I’m gonna show it to

31:13.0

31:17.2

you in 18 I’m not gonna tell you what
direction is going you might can guess I

31:17.2

31:21.7

think we can all guess and bill a
question a lot of us have is that

31:21.7

31:26.3

because there’s more Legionella cases
because Legionella is becoming more

31:26.3

31:31.5

rampant or are we just testing for it
more you’re correct the testing does a

31:31.5

31:36.2

lot not just the testing but what the
medical community does you the urinary

31:36.2

31:40.8

antigen test when pneumonia is being
presented and finding out hey it’s

31:40.8

31:46.1

coming from Legionella that increases
the incidence but there’s many many

31:46.1

31:51.6

other factors the CDC states that’s our
aging infrastructure it could have

31:51.6

31:55.7

something to do with the maybe the
promise now is there a global warming

31:55.7

32:00.3

effect that’s going on and there is
maybe more Legionella out in the

32:00.3

32:04.2

environment particularly in the man
built systems where exposure can cause

32:04.2

32:09.9

the disease so it’s it’s like everything
else it’s multifaceted but it is

32:09.9

32:14.5

unequivocally on the increase something
that you mentioned that I think is very

32:14.5

32:18.4

interesting is you’re going to be
telling us a lot of new information this

32:18.4

32:23.2

year I know I have listeners out there
that have read the AWT position paper

32:23.2

32:26.0

they maybe have been to one of your
talks in the past or maybe they saw a

32:26.0

32:29.6

webinar and they think they know
everything they need to know about

32:29.6

32:34.3

Legionella what do you say to them well
there is some new stuff I’ll start with

32:34.3

32:41.4

a WT the quote a WT document has been
around since 2003 well the task force is

32:41.4

32:46.1

signed to update that document has
completed it it is done it’s not yet

32:46.1

32:50.8

released all the approvals are done it’s
been sent to the publisher for

32:50.8

32:55.7

formatting but I got the front page in
my presentation so you’ll get to get a

32:55.7

33:01.0

sneak preview about what else is going
on again they’re just continues to be so

33:01.0

33:07.9

much activity from so many organizations
that are involved in that area since CMS

33:07.9

33:14.1

came out and I was 17 with their
memorandum then we’re seeing a huge

33:14.1

33:21.1

influx from the whole infectious disease
and health care community so I’m not

33:21.1

33:24.1

gonna give you all the good stuff you
need to come listening fair enough fair

33:24.1

33:28.8

enough that’s just enough to tease them
to get here well bill Legionella is one

33:28.8

33:33.7

of those things that every water treaty
needs to know and you know as well as I

33:33.7

33:39.9

do not every water tree knows it as well
as they should what advice can you give

33:39.9

33:43.9

me to give to the Scaling UP! nation why
don’t you just give it straight to the

33:43.9

33:49.1

Scaling UP! nation what do we need to
start doing to make sure more water

33:49.1

33:54.3

treaters are more versed are better
versed in Legionella well I think you

33:54.3

33:58.2

know what a deputy is doing with having
it in the curriculum I know that they

33:58.2

34:03.0

are also putting questions about
Legionella and Legionnaires disease and

34:03.0

34:07.9

more importantly you know the emphasis
is on prevention you know this is a

34:07.9

34:13.5

preventable disease so we’re putting
those questions into the CWT exam as far

34:13.5

34:17.7

as what can you do if your water quicker
number one you got to recognize the fact

34:17.7

34:23.3

that you’re not now dealing simply with
corrosion control scale control and

34:23.3

34:28.4

general microbial control you do need to
know about Willy janella in the systems

34:28.4

34:31.9

you may be handling
biggest thing that the water cleaner

34:31.9

34:37.1

probably has got to adjust to is that
there don’t even become knowledgeable

34:37.1

34:41.9

about the building water systems the
potable premise water systems that

34:41.9

34:45.5

traditionally they’ve had no involvement
with because there’s no treatment done

34:45.5

34:51.9

by them to them to those systems and so
now that’s another whole area because if

34:51.9

34:56.9

you don’t do it one of your competitors
will and I hate to throw that card out

34:56.9

35:00.5

there but we’re all in business and so
you want to protect your business

35:00.5

35:05.0

interest great advice and Bill we all
think this is so important we’re doing

35:05.0

35:08.8

multiple classes at the same time here
at the Technical Training we are

35:08.8

35:14.1

actually finishing a couple of classes
early so everybody can see your

35:14.1

35:18.4

presentation that you’re getting ready
to do it is that important well I

35:18.4

35:21.6

appreciate that
generally a speaker doesn’t like to

35:21.6

35:28.4

start his talk at 4 p.m. on Saturday
when an hour later happy hour is looming

35:28.4

35:32.8

and so it’s a two hour presentation and
I made this promise last year if you’ll

35:32.8

35:37.1

stay to the end I’ll buy you a drink at
happy hour well you can’t have a better

35:37.1

35:40.9

offer than that and we definitely saved
the best till last so bill thanks so

35:40.9

35:43.7

much for all you do and thanks for
helping educate the Scaling UP! nation

35:43.7

35:49.4

more than a welcome trace my pleasure
ladies and gentlemen I just found Angela

35:49.4

35:55.9

Pike the self-appointed queen of AWT
Angela how the heck are you very well

35:55.9

36:00.1

thank you trace how are you I am doing
wonderful we’re in the last day of

36:00.1

36:03.8

technical training this is one of the
things I look forward to every single

36:03.8

36:09.3

year I get to see friends I get to meet
new friends I get to train on the topic

36:09.3

36:14.3

that I love so much but I also get to
see you and of course when people think

36:14.3

36:18.9

about the association of Water
Technologies they think about Angela

36:18.9

36:22.4

Pike why is that
as she said I’m the self-proclaimed

36:22.4

36:28.0

queen of a WT so they’re kind of forced
into it Angela you and I have been doing

36:28.0

36:32.3

these technical trainings together for
at least 10 years has it been about 10

36:32.3

36:37.0

years it’s actually been 13 Tracy
Wow okay I’m not going to comment too

36:37.0

36:40.8

much on that but
we have so many stories that only and

36:40.8

36:43.2

you and I would understand so we’re not
going to share them on with the

36:43.2

36:49.7

Scaling UP! nation but for the people out
there listening and they want to just

36:49.7

36:54.0

have a glimpse of what goes on here at
the Association Water Technologies

36:54.0

36:58.4

Technical Training I’m talking to all
these water treaters out there but you

36:58.4

37:02.2

get to see the interactions of all these
water treaters what can you tell them

37:02.2

37:07.9

from that perspective come to Technical
Training it’s educational it’s a great

37:07.9

37:16.5

networking experience hands-on workshops
for the people new to the field and if I

37:16.5

37:21.2

may say so the best bunch of speakers in
the world I think you can say that and I

37:21.2

37:24.0

think you also want to say that the math
is probably one of the better ones the

37:24.0

37:28.4

mathematics class is amazing just
amazing just I can’t believe you just

37:28.4

37:32.4

said that on your own that’s amazing
everything is great here and that highly

37:32.4

37:36.5

highly recommended and strongly
encouraged attendance

37:36.5

37:40.1

well Angela thanks so much for chatting
with us and thanks for everything you do

37:40.1

37:44.8

for all of us water treatment folk and
digital back to you thanks to you too

37:44.8

37:51.2

here with Tanner marks just started with
Guardian chemical services company four

37:51.2

37:56.5

days into the business you’ve been
thrown into the fire by Bruce Catterick

37:56.5

38:00.1

of course and you are in the
fundamentals and applications training

38:00.1

38:05.4

so what I want to ask you is what are
you getting out of the fundamentals and

38:05.4

38:10.9

applications training being four days in
the industry so it’s been it’s been a

38:10.9

38:15.7

lot of information to take in just
trying to get a general idea of what’s

38:15.7

38:19.6

going on in the industry it’s been very
helpful even though there’s a lot more

38:19.6

38:22.8

information than I can currently take in
I can I can kind of get the idea of

38:22.8

38:28.3

things and it’s been very helpful just
just having an outline of kind of the

38:28.3

38:32.3

things that happen in the industry so a
lot of people say you know when I get

38:32.3

38:36.2

some more experience then I’ll go to
this technical training do you think

38:36.2

38:40.6

that’s a prerequisite I think that
coming to the training is great because

38:40.6

38:45.2

you can learn things and then later on
whenever you’re applying them in the

38:45.2

38:48.8

field you can look back on it
and then you make these mistakes that

38:48.8

38:53.4

people are talking about and then you
come to the this I mean you might as

38:53.4

38:57.1

well just skip the whole making the
mistakes part right right off the bat so

38:57.1

39:01.0

that just makes sense right yeah all
right well I appreciate you talking with

39:01.0

39:06.2

us and man your arms are huge how bigger
your biceps I don’t have an answer for

39:06.2

39:08.7

that question

39:08.9

39:13.5

I’m here with John Weddell of technical
resources group and John you recently

39:13.5

39:19.2

got your CWT you’ve been in the industry
for a while you are the water treaters

39:19.2

39:24.1

water treater you know what you’re doing
you own your own company and you see

39:24.1

39:28.6

value in continuing to come to these
technical training seminars that AWT

39:28.6

39:32.5

puts on and you see so much value that
not only are you coming to these

39:32.5

39:36.8

technical training seminars but you’re
also bringing your people tell us a

39:36.8

39:40.2

little about why you make that decision
and some of the things that go into that

39:40.2

39:45.2

equation well last year was the first
year that we attended the AWT seminar

39:45.2

39:51.4

and we thought it was valuable it’s a
great unbiased training format for us to

39:51.4

39:58.0

to learn we really enjoyed last year’s
event the training seminar and so this

39:58.0

40:02.0

year we came back and brought even more
of our folks with us again you know it’s

40:02.0

40:07.9

a great it’s a great unbiased to
learning format where chemicals by

40:07.9

40:12.5

manufacturers aren’t promoted but but
more of the theory and we learned quite

40:12.5

40:17.3

a bit and thought it was worthwhile to
come back and bring even more folks well

40:17.3

40:20.6

sure glad to see you here what are some
of the things that you’re people are

40:20.6

40:24.2

saying that they’re picking up as a
result of this training well today

40:24.2

40:27.8

specifically were they commented how
they’ve learned quite a bit about

40:27.8

40:32.8

corrosion and the microbiology and
induced corrosion part of it

40:32.8

40:39.3

we had conversation during dinner about
things like caustic embrittlement metal

40:39.3

40:43.6

fatigue and in those sort of things so
being exposed to a lot of things they

40:43.6

40:47.7

otherwise might not be so I’m sure there
are a lot of business owners out there

40:47.7

40:52.7

that are thinking oh my goodness there’s
a cost to this I’ve got to send people

40:52.7

40:55.6

they’re going to be
out of the field there’s a plane ticket

40:55.6

40:59.4

there’s hotel they’re probably gonna
want to eat and I’ve got to pay them on

40:59.4

41:04.3

top of this so you went through this and
you made the choice that it was worth

41:04.3

41:08.2

that can you speak to the business
owners out there and help encourage them

41:08.2

41:12.6

what they should be thinking about when
you’re talking about hey I’m spending

41:12.6

41:17.4

all this money I think it’s absolutely
worth it as a business owner we set

41:17.4

41:22.5

funds back for training and education
and if you aren’t doing that you aren’t

41:22.5

41:27.0

moving forward so we’ve already seen a
return on our investment

41:27.0

41:30.8

from the seminar that we attended last
year just the things that we’ve learned

41:30.8

41:36.6

we put those things into practice and
we’ve acquired new business in and I

41:36.6

41:40.3

attribute it to that so I think it’s a
great investment and you know it’s

41:40.3

41:45.4

actually a great service provided by AWT
because otherwise we would have to

41:45.4

41:50.2

determine some way of training these
folks you folks are doing it for us

41:50.2

41:55.8

you know our experience has been very
positive it’s even from the rooms at the

41:55.8

42:00.5

hotels that you’ve chose and they’re
very comfortable the meals are fantastic

42:00.5

42:05.7

and you know it’s some of the events
that you go to it’s hard to stay focused

42:05.7

42:10.5

but this is so intense
that the folks that we bring you know

42:10.5

42:14.8

it’s there’s a little time to unwind and
socialize a network but for the most

42:14.8

42:17.7

part when you’re talking eight o’clock
in the morning till five o’clock in the

42:17.7

42:23.0

evening with wrap and fire good
information you know we stay focused so

42:23.0

42:27.0

I think it’s a great investment I
encourage others to attend well thanks

42:27.0

42:31.2

so much for talking with us today you’re
welcome good to see you trace ran into

42:31.2

42:36.2

Connor parish of FC T water Connor
you’re episode eight everybody loves

42:36.2

42:40.1

your episode you were of course
responsible for putting the idea of the

42:40.1

42:45.7

podcast in my head we’ve seen you at a
lot of these technical trainings this is

42:45.7

42:50.2

probably your seventh attendance yeah I
mean it’s got to be in that number I

42:50.2

42:54.3

need to sit down and count it but I
wouldn’t be surprised if it was seven no

42:54.3

42:58.2

I’m just got to ask you so many people
out there think okay I’ve been there

42:58.2

43:02.6

I’ve done that but you keep coming back
why to hang out with trace why not

43:02.6

43:08.7

what’s a better reason exactly
no I mean in all seriousness its how can

43:08.7

43:13.2

you beat coming in spending a week with
your peers sitting down for breakfast

43:13.2

43:18.2

lunch dinner drinks whatever and talking
about the problems you experience the

43:18.2

43:22.5

ideas that you have and where the
industry is going so I mean beyond just

43:22.5

43:27.5

the educational piece of the classes
it’s the networking it’s the feeling a

43:27.5

43:31.3

part of this larger industry and not you
know this little island that is your

43:31.3

43:37.4

territory well very cool and you receive
your CWT last year congratulations on

43:37.4

43:42.2

that and I’m pretty sure your first call
was to your mom your second call was to

43:42.2

43:46.8

who probably you it may have been my
first call actually we’ve talked so much

43:46.8

43:53.0

about it that wanted to let you know and
you’ve been a big mentor and helped me

43:53.0

43:56.2

get to that point so it was important to
share that with you well you did all the

43:56.2

43:59.6

heavy lifting on that buddy so good to
see you thanks for coming thanks for

43:59.6

44:05.2

having me we just finished up lunch and
I ran into good friend of show Russell

44:05.2

44:09.3

basket of tower water how are you Ross
I’m great how are you tres doing great

44:09.3

44:14.5

as well rush you have brought almost
your entire company here to the AWT

44:14.5

44:18.9

technical training why did you do
something like that well I get a lot out

44:18.9

44:23.9

of this a WT and I wanted to make sure
all my guys get this experience I think

44:23.9

44:27.8

it’s great it gives them training it
gets them to show them how they fit in

44:27.8

44:31.4

with the rest of the water treatment
community I think they get a pretty good

44:31.4

44:37.0

idea of where they stand in in this
country anyway as far as their knowledge

44:37.0

44:41.3

and experience and what they actually
can bring to the table and this just

44:41.3

44:45.6

enhances it even further now so many
people will come to a training like this

44:45.6

44:49.6

and they say you know I’ve been there
I’ve done that I’ve got the t-shirt we

44:49.6

44:53.7

actually did give out some t-shirts this
week you continuously come you

44:53.7

44:58.2

continuously bring your people so for
somebody that’s thinking about that what

44:58.2

45:02.4

do you have to save to them well I think
if I show them how important it is that

45:02.4

45:08.2

I keep coming and I keep getting myself
educated they realize that for them even

45:08.2

45:11.6

though it’s just a start it’s never
gonna be the end it’s never gonna be

45:11.6

45:14.2

finished you’ve got to keep learning
you’ve got to keep up with technology

45:14.2

45:18.5

and what’s coming up in the in the
industry

45:18.5

45:23.6

you of course have totally rewritten the
sales training program that AWT offers

45:23.6

45:28.5

tell the Scaling UP! nation a little bit
about that well the reason why I wanted

45:28.5

45:33.0

to begin doing the sales training I felt
that it’s important for people to know

45:33.0

45:37.6

how to do these things rather than just
the theory on why it’s very hard to

45:37.6

45:42.1

teach sales if you’re not actually
involved if you’re not doing the role

45:42.1

45:46.0

play and you’re not going through the
measures that it takes to learn the

45:46.0

45:51.3

whole entire sales process you got to be
involved you got to be hands-on and I

45:51.3

45:54.8

wanted to make a course that was
hands-on I mean college stuff was

45:54.8

46:00.1

awesome I loved going to his classes but
it was really for a very high level of

46:00.1

46:05.2

sales and a lot of people here in the WT
are new to this industry and new to

46:05.2

46:09.0

sales and you know they’re very
technical and they’re not used to what

46:09.0

46:13.8

it takes to actually get the customer
what they want and let them hear it the

46:13.8

46:19.1

way they want to hear it and also
realize that this is this is how you

46:19.1

46:24.1

increase your income and value to your
company now Ross I’m curious because

46:24.1

46:30.4

you’re teaching sales techniques to
people that sell the same things that

46:30.4

46:36.5

you sell why do you do this well I’ve
been doing it for thirty years thirty

46:36.5

46:41.8

plus years now and I’m not intimidated
by everybody here everybody has their

46:41.8

46:48.6

own little niche and truthfully if I can
bring some knowledge to people and make

46:48.6

46:53.3

them do it better if they do it better
than they were doing it it actually

46:53.3

46:58.7

enhances the whole entire rest of the
water treatment industry so for me it’s

46:58.7

47:03.4

a little give back I enjoy it I like
seeing people progress in their careers

47:03.4

47:09.2

there you go and some might say a rising
tide raises all boats great Russ thanks

47:09.2

47:14.3

so much for talking with us have a good
nation you’ve heard me say it before and

47:14.3

47:18.6

I’m going to say it again going to these
technical training seminars is like

47:18.6

47:26.5

drinking from a firehose so if you go
there expecting to learn everything that

47:26.5

47:31.6

the speakers are telling you and keep in
mind these speakers have decades and

47:31.6

47:37.4

decades of water treatment experience
and they are gladly and freely I might

47:37.4

47:41.7

mention one of the reasons AWT is able
to offer the training at such reasonable

47:41.7

47:47.9

prices is that us trainers don’t charge
the AWT for that again another example

47:47.9

47:53.6

of a rising tide raises all boats and if
we can get everybody practicing water

47:53.6

48:00.0

treatment in a more professional manner
well folks we all benefit from that and

48:00.0

48:06.6

that’s why the trainer’s choose not to
charge the AWT so we can lift all those

48:06.6

48:12.1

water treatment boats out there but I
said drinking from a firehose so if you

48:12.1

48:16.8

go with the intention to try to capture
every bit of water that comes out of

48:16.8

48:22.8

that fire hose you are not set up for
success but if you go and look at the

48:22.8

48:28.3

technical trainings of what you can
realize that you don’t know and what you

48:28.3

48:34.5

have to now learn you are going to be
much more successful now going to the

48:34.5

48:38.9

technical training seminars once is not
going to get you to know all that

48:38.9

48:44.5

information at the very least you will
then start to realize that you do have

48:44.5

48:48.0

more to know and maybe you can even list
some of the things you want to learn

48:48.0

48:52.6

more about you can then do some research
on your own by reading books going

48:52.6

48:58.4

online but by all means the people that
come to these technical trainings time

48:58.4

49:04.4

and time again they get more out of the
program and every time they’re able to

49:04.4

49:09.7

capture a little bit more water from
that fire hose so employers out there if

49:09.7

49:13.6

you have since your employees to
technical training and you think they’ve

49:13.6

49:18.4

been there they’ve done that well
they’ve just gotten a little bit send

49:18.4

49:24.5

them back and they will get more each
and every time that they go now

49:24.5

49:29.3

employees those of you that have gone to
technical training before you have to

49:29.3

49:36.6

make sure that your employer knows that
this is a good investment in you ie

49:36.6

49:41.0

their company so when you go to
technical training you better bring

49:41.0

49:46.8

something back to that manager to that
owner so they can instantly see a return

49:46.8

49:53.1

on their investment so when you ask to
go back they’re not going to tell you

49:53.1

49:57.0

that they’ve already spent that
investment and you’ve been once they

49:57.0

50:03.0

have to know that you’re going to take
advantage of being there and that every

50:03.0

50:07.7

time you go you’re going to bring back
more and more and more and then you can

50:07.7

50:14.2

share that with people in your company
nation I met a gentleman out in San

50:14.2

50:20.2

Diego that took my advice he was in San
Diego taking the fundamentals and

50:20.2

50:25.7

applications course with the intention
of going to Annapolis to then take the

50:25.7

50:30.2

technical training course to see what
the entire program spread out over both

50:30.2

50:36.6

courses allows him to do now his name is
Reed Hutchinson and he’s of HOH he’s the

50:36.6

50:42.7

director of operations there and he is
going to come on the show and share with

50:42.7

50:49.0

the Scaling UP! nation what his
experience was and why he recommends you

50:49.0

50:53.1

do the very thing that I recommended to
him and all of the great things that

50:53.1

50:58.9

he’s been able to do because he did that
folks I can’t tell you how much I enjoy

50:58.9

51:04.6

being part of the technical training but
as a student I can’t tell you how much

51:04.6

51:11.8

that I have gotten out of being able to
go to technical trainings I started

51:11.8

51:18.2

going to aw T’s technical trainings in
97 and then being part of the Education

51:18.2

51:25.4

Committee I have been to every single
technical training since 2005 I think it

51:25.4

51:31.7

was and it is amazing how that program
has evolved but it’s also amazing that

51:31.7

51:38.4

every time I sit in one of those classes
I always learned something new even

51:38.4

51:42.5

though I saw the same presentation even
though it was the same presenter and

51:42.5

51:48.5

even though I consider myself a very
good water treater there is just so much

51:48.5

51:52.3

knowledge to be
had at those technical training seminars

51:52.3

51:57.1

so folks when those come around next
year I hope you put those on your

51:57.1

52:03.0

calendar I hope that I see you at one of
those technical trainings and I sure

52:03.0

52:10.8

hope that you tune in next week to
Scaling UP! h2o

GO BACK TO EPISODE PAGE