The following transcript is provided by YouTube. Mistakes are present. To hear the podcast episode, click HERE.
[Music]
turn your windshield time into learning time when you’re not listening to the scaling up h2o podcast listen to the
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to scaling up h2o.com forward slash audible to get a free book and a free month and learn why it’s one of my
favorite tools [Music] welcome to scaling up the podcast where
we scale up on knowledge so we don’t scale up our systems i’m trace blackmore your host for scaling up h2o and nation
tomorrow is the day tomorrow is team world vision global 6k
coursed may 21st we’ve been talking about it for a while so many people have signed up
several people have started their own teams they’ve formed them with their companies or you have joined team scaling up nation
tomorrow is the day we’re gonna walk run do however we’re going to go six
kilometers and we’re all doing that to raise awareness for clean water efforts
all over the world specifically people that do not have access to safe drinking
water the reason that it is a 6k we learned this when reid hutchinson
explained on episode 236 that six kilometers is the distance that most
people have to walk that do not have access to safe drinking water in order
to get the water that they are drinking now by participating in this event and
there’s a registration fee team world vision will take that registration fee of only 50 and they will be able to
bring water to a village that does not have it just participating in this can change
lives just participating in this can let people know
that people all over the world do not have the same situation with drinking
water that we do here in the united states just by participating in this you
will bring awareness to others in the industry and just by participating in
this you can have a lot of fun with a very worthy cause in coming
together and bonding with your team and doing this with your family members and
know that you’re doing something that’s very important and you’re doing something that can
change lives if you haven’t registered you can go to scaling up h2o.com forward
slash 6k again that is taking place tomorrow so if you sign up you’re they’re not going
to have time to send their packet to you but you can still do it and nation be
sure you share your pictures on social media so we can see exactly what’s going
on we can support each other we can come together as the water
treatment community nation talking about the water treatment community there’s just so many people in
that community that i call friends and because of that this is not
a boring job because of that i’ve got people that i can talk to to answer questions because of that i’m able to
have a lot more fun in this industry i remember somebody told me once that if
you are in this industry for at least two years that most likely you will be
in this industry for your entire life and i think back about how hard that
first two year period was and i’m so glad that i stuck it out so
if you are new in this industry i hope you are sucking everything up like a
sponge you’re asking a lot of questions you’re doing a lot of research and when somebody tells you something i hope you
internally process it i hope you go out and you learn as much as you can about
it so you can ask that person on the next day some follow-up questions nation this is an amazing industry
and i’m so glad that you’re in it i’m so glad that you are part of the scaling up nation and if you practice the same type
of water treatment that i do i hope that you are aspiring to get your
certified water technologist designation it is the top designation in the
industrial water treatment industry and it lets everybody you come into contact
with know that you have obtained excellence you’ve done the things that
you needed to do to prove that you have a base knowledge in this industry and
you’ve signed a code of ethics to let everybody know that you are going to practice water treatment in a way that
helps everybody in a way that makes sure that we are taking care of this valuable
resource that we have called water you do that by getting those three letters
behind your name in the industry that i’m in that’s the certified water technologist maybe in the type of water
treatment you practice there’s another certification but i’m here to tell you that i want you
to get that certification it will do so much for
your career and it will do so much for your industry so many people are
wondering how they can prepare themselves to take the certified water technologist examination and i am trying
to help people out with that so i’ve created a video course that you can take
that goes through each one of the 75 questions that you get called the mock
cwt exam and you get this when you sign up to take the certified water
technologist exam if you go to scaling up h2o you will see a link right at the top of the page that
will take you there if you want to type it in directly it’s scaling up h2o.com forward slash cwt prep and i hope
what this does above all else is it gives you the added confidence that you
will get your cwt this year folks if you are in this industry
prove to this industry that you’re doing everything that you can to make sure
you’re making it better each and every day and a good way to do that is to get your certified water technologist
designation nation i can’t wait to introduce you to my lab partner so here is the interview
my lab partner today is tammy faber of h o h water tammy welcome to the scaling
up h2o podcast thanks so much for having me trace i’m excited to be here
tammy i was trying to think how long you and i have known each other it’s probably been a little better than three
years i think i believe so briefly probably at an awt convention
in california and then in a more close relationship when i joined mastermind
so many relationships that we’ve all been able to form because we’re part of the association of water technologies or
another group that we’re a member of so it just goes to show when you put yourself out in the industry that you
want to be a part of and you get involved with the associations involved with that you are going to meet people and through
meeting those people you get new friends and you get to have great conversations like these
absolutely and a great group of peers who really support you no matter what may be happening in life in your career
too 100 well tammy before we get into our interview do you mind telling the
scaling up nation a little bit about yourself i am a reformed purchasing person i like
to say that because now i’m in sales so my first job was in the paper industry where ironically i bought chemicals for
water treatment and had no idea what they were at that point in my life i’m a
wife and a mom and also a grandma um enjoy uh spending time with my husband
exploring now chicago but my education came later in life
after my daughter headed to college i headed to college too so i obtained both my bachelor’s and master’s from laterno
university at the age of 40 and so education was something i i’m passionate
about i think you should always be a lifelong learner which is one of the reasons that i’m constantly growing and
changing and evolving and i just really enjoy the industry i’m in but i also
enjoy giving back i’m very active at my church and have been even when we were in texas and was a longtime volunteer
with the houston livestock show and rodeo and now i found a new place to volunteer with here in illinois with uh
west on dundee river challenge so like to volunteer love my industry and
my family as well you know i went to my first bull riding competition a couple of months ago i
absolutely loved it it’s fun they are actually as we’re recording this it’s rodeo season in
texas and that’s one thing i am actually missing is being at the rodeo and watching all the cowboys and cowgirls
and then a lot of kids compete with our animals tammy you mentioned you recently changed
roles you were in operations of a company and now you’re in sales can you
tell us a little bit about that transition if you would have asked me eight months ago if i would ever be in sales i would
have probably said you’re crazy i was in operations at a another water treater in
texas as the vice president of operations handled a lot of things outside of sales and i ended up
through some changes that were going on there finding myself looking for a new position and one of the things that through this
great network i have is a sales position and i thought at first
when reid hutchison called me and said i’d really like to talk to you about becoming our sales manager i
kind of thought after our first conversation he might be crazy now i know he saw more than just my
resume and i love that because he saw in me something from us working together in
masterminds and being in a group that i was so much more than what was on a piece of paper and i love my role i’m
thriving in a role i wish i’d had years ago and when you got past what was on the piece of paper
i really was doing sales and i just didn’t know it but more importantly i was leading people
and that’s what we needed here at hoh and you know you are familiar with we
use eos and i know you do too and one of the things that i love about now that i
understand and work with cos is it’s not about the paper it’s about having the
right person in the right seat to do a great job nation she mentioned eos that’s the
entrepreneur operating system that’s from a book from geno wickman called traction a lot of water treatment
companies are starting to use that as an operating system tammy and i read that within the mastermind group and it’s
just a great format doesn’t have anything to do with water treatment but it allows you to run your business so
much more smoothly because of all the tools that are there absolutely it’s empowering to me to be
able to to look at somebody and and say just because you’ve been an operations
person for 20 plus years that doesn’t mean that’s where you have to be
and i think eos has allowed us to put what some might say is a square peg in me and a round hole and it’s a perfect
fit eos talks a lot about the right person being in the right seat and i just love
that you’re sharing that it allowed you to to see those things and i’m curious
you you didn’t see yourself in sales now you said i was always in sales what
was the one thing that made you realize that i think you know reid and i had talked through when he
started talking to me about this role and about where my passions were and what i was doing and
i worked for a woman-owned business and i was constantly doing the marketing for
that part of the business but i was also working with my co-vice
president david james and he and i were constantly working together in a team format he was the sales leader but we
were working together to do proposals and bids and i learned so much from him and then i
realized that hey i’m really doing these sales too i’m starting to reach out to customers i’m managing large
relationships with our customers we had and i i really was all along not only
managing the warehouse in accounting and customer service i was also managing the relationships that we have
water treatment just isn’t about selling chemicals it’s about the relationship you have with the customers and that
many times is just as important as what we sell and so i’ve i learned through this
process of becoming a sales manager that i really was a salesperson at heart
because i’m very much people focused and relationship focused whether it’s with our customers or with my team
i find it interesting a lot of people that get promoted in the sales department get promoted because they’re
very successful at the day-to-day sales and i’m not speaking just water treatment this is in general with every
company more often than not when somebody gets promoted from something they’re really good at into a position
that they’ve never done before the things that made them successful in that original sales position
managing other people is totally different and i’m betting reid saw all the things
that you did with your original position and just saw all of those ways that they
translated over he did and i think that’s what’s unique about having a team that works
creatively which is one of our core values and works as a team because it takes all different perspectives to make
the team work and a good leader like rita’s really pulled
that out of me to say look at these things you’re already doing and how well you’re doing them and he showed me and
he continues to show me every day these are the things that you’ve done for so long that really translate well with
leading a sales team and really i don’t want to take my best hunter out of the field and make him a
manager i want him to hunt because that’s what he’s good at or she’s good at and so it allows me to take some of that
administrative kind of things that our great sales people struggle with and work with them to develop what the
customer needs in an even better way tammy what would you say one of your biggest changes was in your day-to-day
when you switch from operations to sales managing i think the biggest change for me is not
so much about the function of what i’m doing but the change in our leadership team
i worked on a much smaller leadership team before and our leadership team here
at hoh is very cohesive and we work really well together and i’ve had to get out of a mindset of
trying to do everything by my own willpower and by my own just
kind of plugging along and trudging through and challenging myself to get to the
next thing we needed to accomplish i have a team to lean on now and that’s been the biggest mind shift
for me is just knowing that i can trust the team i’m on and really depend on them when i can’t
see the next step and it’s not that the team i had before i didn’t trust i trusted them but i have
such a different type of team because of the way we work together and the way our
different backgrounds interact together our finance manager was a pastor before and he was
actually in sales before he was a pastor and so his strength i can pull off of when i
get stuck on something that i might not necessarily know about sales and so that interaction and that willingness to give
each other and support each other has been just a big boost to what i’m capable of
what’s one of the things that you do to help your team do what they do you called it hunting
what’s something that you can do as a sales manager and all the other sales managers that are listening to help make
it easier for them to continue to hunt there have been some day-to-day things
and grinds that they get into with trying to put together bid packages and put together proposals and so we’re
starting to standardize those so they have a library of things they can pull from or
they also know i call it raising your white flag when they get to the point that
they can’t do this anymore and they’re stuck in a project all they have to do
is ask me and i come running to help them to get them over whatever point they’re stuck at
i think the biggest thing i can do is give them support i also use it as a
tool you know most of my team is very much extrovert and they sometimes just
need somebody to listen to when things aren’t going their way and so being a sounding board for them helping them
work through whatever process they’re stuck on and maybe finding a different way to get in a door because i’ve been a
purchasing person i think that’s helped them a lot i i tell them all the time to okay put on
your purchasing hat and think like they think and then maybe we can get behind that door that you used to think is shut
what some advice you have for all the sales people out there and how they can work better with their sales manager
i think the biggest thing is see your sales manager as your support system
and your ally when you win the sales manager wins and
they’re not trying to compete or i’ve seen instances in the past not here at hoh where salesmen keep their leads so
close to them that they don’t share with the team our team is very open with each other
and we share on our level 10 meetings that we have each week where we need help and
it allows me to speak into where we might be stuck but it also allows the team to speak into
where they may be stuck and give them fresh ideas so don’t be afraid to say i can’t do this and i can’t help because
your sales manager wants to help you i think that’s some great advice you and
i met at the awt in palm springs and i want to say we were assigned to do
something together and then through that i think we met on another committee call and then when there was the virtual
convention you and i worked together because i think we were introducing some speakers together and later we got
involved with the mastermind together and i’ve just really become an admirer
and a fan of yours i just want to ask how did you get to the point where you
said i now need to start giving some of myself i need to start getting involved what happened with that
i think a couple things one is there was some transition we were going through with the company i used to work for and
i didn’t have the support system with some of the tenured water professionals that i had so
it was really important for me to get up to speed really fast and awt was there that to with in the
background you know there was training there’s boards you can talk to if you have problems and that kind of pulled me
through some things that i needed from a later leadership perspective and trying to understand because i wasn’t a water
treater i was an operations professional and so i saw the value they brought to me and how
that it really did help me on some tough situations and so i decided
i want to get involved i want to help because this matters this industry matters and more
importantly this middle market you know competing against really large companies
is hard when you’re a smaller company and so i wanted to be able to give back in the same way
that i had received the information and so i think the first committee i volunteered for was the convention
committee and that just made an impact to see all of the things that happened at
convention and the background and all the work that goes into it it made me want to give even more because people
work tirelessly to help the awt and you just don’t understand the time they give until you get behind the curtain
well after getting involved with awt you were looking for some other things and i of course saw things instantly when i
met you so when we opened up a new mastermind group you were one of the first people that i called why did you
join i was really at a point in my career there had been some major changes where i used to work and i
had lost what i thought was my mentor he had passed away and i found myself
right before 2020 at the end of 2019 going how can i have that sounding board
how can i find a group of people that i can run these everyday problems by because i didn’t have anybody to talk
them through and that’s when you opened up the group and it
drastically impacted my stress level my ability to process problems
i went from kind of feeling like i was on an island by myself
to have in a group of six seven really strong individuals in a
environment where it didn’t matter what i said there was no judgment they could listen
help me get to the root of the problem and give me feedback to try to manage through some tough times where i worked and i
don’t think i could have gotten through that season in my career without the group and then you complicate it with
covet hit and then we were even more isolated so i didn’t have anything but
work which was really stressful and this group to get me through those stressful times to even figure out how
do you manage a pandemic at a small company yeah nobody has ever written any books
on that we had no idea how to manage ourselves and our businesses through the
pandemic but we all had little pieces that the other ones didn’t have and we
shared those pieces and somebody would say well i wonder what should we be doing financially or are there certain
metrics we should be looking at what about the ppp loans what do we need to know about that and we
just found experts to come in and talk and teach to our group absolutely and that
that made such a difference because i didn’t have any other resource except
also awt during that time with some of the things that were going on with supply chain so between the mentor group
and awt it was a great way to get through a time that wasn’t expected
and then that group also was the support when i was going through
this job transition and where what was i going to do and through some stresses
i know that i would not be in the job i’m in without the mentoring and the network
that i had with masterminds because suddenly when i was looking for a job i had a group of
six people in my core group that cared about me that knew my strengths that could sell my story
that could show me that i was something more than an operations manager but more
importantly i had four or five opportunities to look at great companies
in different areas of the country that i really wanted to get to my i’m from ohio my parents are
in ohio and it was important for me to as they age get closer to them and masterminds was really that catalyst
that got me where i am because i had the network to lean on into
tammy i’m sure there are people listening and they said yeah i’ve heard about the rising tide mastermind trace talks about it on the podcast but you as
a member talking to somebody else that has no idea what it is that the rising tide
mastermind does what would you tell them i would tell them it gives you a center
when things are a little chaotic you know a rising tide lifts all boats it’s
really true because that season in my life and even now as i’m in a new role i face some things
that i’ve never come across and so there’s always somebody in my group which i’m in a different group now
that has a different perspective that can see past my pain points and
challenged me to get to the root a lot of times i think as people we tend to easier to deal with what we think the
problem is and not the real issue and so i love that the group will call you out and say wait a minute that’s not
really your issue i think you need to look at x y and z and suddenly there’s it’s like there’s a
veil or a curtain that’s lifting and you go oh it was right in front of my face the whole time that’s what the problem is it’s not
really the symptom i was trying to fix one of the underlying foundational rules
of the rising tide mastermind is whatever we talk about in the mastermind stays in the mastermind but i want to
violate that a little bit if that’s okay okay one of the issues you brought up is you
said i am thinking about running for the board of the association of water technologies
then what happened that was a goal i was thinking i wanted to really give back and
the next thing i know i’m getting calls and i was on the ballot didn’t win
the first time i was on the ballot fast forward to this past january someone had to resign from the board and
i was actually asked to join the board and the board actually accepted and voted to add me to the board so as of
you know january february i’m now on the awt board i love it it’s another way for
me to give back and work with a great group of people that really cares about our industry and
they’re passionate about it and i am so thankful that people believe in me and support me because they see me
for my skills and they want great things for me because they know what i’m capable of and it’s so fun to have a
group of people that can go you know you can do that and you can make a difference because sometimes i think we go no i can’t i’m just i’m just me but
they really push you to be your best yeah for some reason we all have poor dialogue inside our heads when it comes
to evaluating ourselves on how we believe in ourselves on the things that we think that we can do
it’s good to have somebody say no don’t listen to that you need to change that dialogue you can do all of those things
and more yeah it’s kind of funny you say that because today reed and i were talking about
it’s not a challenge you know and some things we were doing and i said but that’s not the story in my head and he reminded me that the story in my head is
not really always the story that there’s baggage that we all have to think about and sometimes if we get out of our own
head we can see that we’re capable of so much more well tell us what it’s like to be on the
awt board what is it that you guys do and what do members need to know about
that well i’ve only had one meeting and so i’m still learning but the biggest thing
that i think we do is determine and look at ways to make awt stronger so that we
are helping the member companies be stronger in our industry whether that’s
through the cwt or amplify you know if everybody on that board
takes off their company hat and puts on their awt hat and really strives to make
a difference to make an impact to help all the members and i love that michael
bourgeois is one of those people who he’s so passionate about what we do and and he loves to see the board grow and
make an impact and it’s evident on every person in that board now you mentioned
the cwt that’s the certified water technologist designation i want to say that most of our listeners know what
that is but there was another term you mentioned amplify what’s that amplify is a discussion that the members
and the volunteers are having right now about how to create a structure that makes sure the association thrives in
the future so there was a task force that was set up to look at what does membership look like and how do we
create sustainability there’s been some contraction in membership over this over the years and
a lot of it through consolidations and things like that so this is a way for the bywalls to be
changed to allow different types of membership like an individual membership category or to
increase the cap and so when we go to convention and through virtual means there’ll be ways for people to vote on
that what the final language looks like to allow you know a larger size company
um with 500 employees or fewer and then an individual membership to join awt
so there’s there’s great information on the awt website that kind of lines all that out but the great thing
is it’s all to make the organization stronger so if somebody wants to learn more go to
awt.org and they can just navigate over to learn more exactly and there’s actually a
link that you click that says amplify awt that will explain everything and how you know the
bylaw vote will what the wording is on everything and you mentioned the upcoming
convention it’s a convention that’s going to be out of the country we’re going to be in vancouver canada what does the scaling
up nation need to know about that get your passport make sure you have a passport and the great news is as covid
restrictions have begun to lighten up things are getting easier it’s going to be a great convention and i
know i’m excited for it i think by the time we get to convention even more restrictions will
be will be listed so it’s definitely an evolving situation but every you know
week we’re hearing even better news about all those restrictions being gone even in illinois we don’t have to wear
masks anymore so things are improving and it’s going to be a great convention the last convention we had in providence
rhode island it was a convention that we were all looking forward to because we had been away for a year because the
pandemic was the previous year and we all got together but there was just something special for me during last
year’s convention and it was around all the mastermind members we kind of came together and we figured out what are all
the things that we’re learning at this convention how can we divide and conquer how can we see more than one
presentation at a time who has a new product what vendor is showing something that we thought could help somebody else
i don’t know i was just curious was that impactful for you as well i will be completely honest that the
convention was impactful but for a different reason for me i had just joined hoh like three days before that
and so that was my first time to spend time with any members of my team so i was kind of attached to the hip with our
tech team darius and the other guys that were with them so i spent a lot of time trying to just learn and absorb from
them and see how things applied to hoh and the way we do business and so i kind
of wasn’t in that mindset as much as the rest of my teammates because i was trying to be a sponge and really absorb
everything about hoh because i was able to meet suppliers that hoh worked with that i had never met being in texas so
it’s kind of different with awt for me yeah you go to this convention and if
you’ve never been before it is a place where you’re going to meet people that instantly understand what it is that you
do and that doesn’t exist anywhere you don’t have to explain all the things that somebody needs to know to
understand what it is that you do you can just go right into whatever’s going on and every single person you will ever
need to make a purchase from just about is going to be in attendance
absolutely i met probably the core of our suppliers at awt convention my
first full week at hoh so it was a great really quick kind of drink from the fire hose
moment and learn about how we do business so from that perspective the timing couldn’t have been better
tammy you’ve obviously been very successful in the water treatment industry so you speaking to the future women that
will come into the water treatment industry what do you want to say you know that’s a great question
yesterday was as we record this with international women’s day and we have a call with our women in the field team
here at hoh every month and it’s a wide variety of ancient ages and
what we do i have three fantastic young water quality engineers who are female
in fact i think two or three of our last wtqe higher water quality engineer hires
were female and i love that they’re so passionate about stem education
and water treatment and i think the key is they have learned that
and i raised my daughter like this you can do anything you want and all the roles in the past of you had
to be this or that it doesn’t matter and so i think the biggest takeaway that
i have and it was true when i first started my career i was in the paper industry at first and i was one of the
few women in the room and now it’s so nice to bust through a glass
ceiling and know that you know there are other young female water crew years
coming up behind me that can change the face of this this industry and really want to make an
impact and i love that they’re so purposeful and impactful thinking about the environment and water and how to make
what we do even better obviously you and i love this industry what’s one of your favorite things about
being involved in the industrial water treatment industry the people are fantastic and there’s not
anybody that doesn’t love to give of themselves but i love that it’s so different every day
one day we could be at a beautiful high-rise building working in downtown
chicago and the next day it might be up in wisconsin working at a bakery or at a
filtration plant and it’s just water’s so many places and we’re where water
works and so the fact that we can go to so many different industries and help so many different kinds of people i love
that i love that too and i am going to love this and so will you we are now going to
advance to the lightning round are you ready tammy i am ready
all right tammy your first question you have the ability to go back in time and
talk to yourself on your very first day in this industry what advice would you
give yourself i would tell myself to get involved with awt in a mentor group
from the very start from day one and i would also tell myself to learn more
technically from an operations standpoint when i was in that role i wish i would have done more technical training
i’m learning now but i wish i would have started that from day one tammy i’m going to do something i’ve
never done before i’m going to take the role of first day you and i’m fairly
certain that you would reply to your present day self that i don’t have enough to offer to get
involved i am sure i would have and i think i would have told myself yes you do there are places and people that need
to hear from you no matter if you’re day one in the industry or day 5054.
there is something you can give because you have a different perspective what are the last few books that you’ve
read one of them i’m reading right now is revenue growth engine with the mastermind group and i’m devouring it i
absolutely love it the other two are just finished make your bed and green lights by matthew mcconaughey
now make your bed is that the admiral that wrote that that is the admiral and
my mom would be proud i started making my bed more no i’m not familiar with green light
what is matthew mcconaughey teaching you it kind of goes with my changing career
he is it’s his autobiography he reads it if you do audible so i like that part
but it’s really about how he really went out of the box to figure out
how to become an actor some of the off-the-wall crazy kind of matthew mcconaughey things you would expect and
how he did things and how he went about his journey and a lot of tenacity when
he was told no for certain things and he just found a way to get the parts and
it’s it’s a great read it’s an easy read too but hearing it from his voice is even better because you hear that you
know all right i’ll write a right thing that he does when hollywood gets the script about
your life story who do you want playing tammy i thought about this long and hard and
talks to a few people but i decided sandra bullock because she has been the
tough fbi agent on miss congeniality but she also knows how to drive a bus really
fast and keep it from blowing up but yet she’s still in the end can go with the nitro mask with harry
connick junior and he’ll float so she’s really got a lot of tenacity a lot of versatility and that’s that’s who i
think i am i’ve done different roles and different things that make me who i am
i’d go see that movie yeah i think it would be good tammy my last question for you if you
could talk to anybody throughout history who would it be with and why this is kind of
i mean throughout history i thought about this a long time and i uh i decided it wouldn’t be somebody that
historically that anybody would necessarily know except me
but i never met my dad’s dad and uh my dad is a is like one of my
role models and mentors and he talks about his dad you know as a great man and a business leader and i
just like to sit down and talk to him and and just find out who he was because i know him through my dad’s lens and
he raised my dad to be the guy he is i just really want to know who he is because my dad’s awesome
i love that answer tammy i want to thank you for coming on scaling up h2o for
inspiring us a little for sharing a lot about your story and letting us know all
the different things that we should be doing to enhance our careers
thank you so much for having me and just i guess i could leave your listeners just one thing is just
don’t see yourself as just the words on the paper on your resume think about who you really are and what makes you great
tammy congratulations on all the things that you have accomplished all the
things that you continue to set out on it has just been so fun to know you over the past few years
i can’t wait to see all the things that you accomplish in the future
and nation take it from tammy the more you put yourself out there the more you get involved and whatever it is
the more you’re going to be able to take from it now i really think if your
mindset is i’m going to join this whatever it is so i can take from this
group you are never going to be successful but if you have the mindset
that you’re going to help everybody that you can a natural repercussion is people
are going to pour back into you now in the rising tide mastermind this is one
of the core principles that we have and we call it a full cup mentality and just
imagine if i have a full cup and i go into that meeting and everybody else has
a full cup and our goal is to fill everybody’s cup somebody’s cup is going
to overflow probably several people’s cup is going to overflow now think if somebody doesn’t come
prepared for a meeting somebody doesn’t dive in somebody doesn’t try to support
somebody else and their cup is empty and maybe there are a couple people in the room that have empty cups well the
people that did come to give their cup is going to dry up very
quickly because they’re having to over compensate for the other people so i think that’s a great mental image if you
decide to join an association like the awt or the awwa or the wqa or all the other
different acronyms that we have in the industrial water treatment industry or even if you decide that the rising tide
mastermind sounds like something that’s right for you none of those things will work if you do
not come prepared with a full cup so i hope you’ve taken away from tammy’s
message that the more you put into something the more you’re going to get out
speaking about somebody that’s always putting in to all of us and making sure that we are becoming better industrial
water treaters one week at a time here’s a brand new thinking on water with james
welcome to thinking on water with james the segment where we don’t give you the answers we give you the topics and
questions for you to think about drop by drop now let’s get to it
in this week’s episode we’re thinking about what value you bring to your customer or facility
are you just coming in running your pinks and blues writing a report telling them what to do in your report talking
to no one emailing the report and leaving does your customer or facility find
value in this what other ways can you provide value what problems can you solve
what control can you improve what safety hazards can you minimize or eliminate
what value are you providing today to warrant working with you tomorrow take this week to think about your
routine and what value you currently provide and what value you could provide in the future
be sure to follow tow 22 and hashtag scaling up h2o share
your thoughts on each week’s thinking on water i’m james mcdonald and i look forward to learning more from you
skeleton nation i just want to make sure that you know you have the opportunity
to participate in the global 6k tomorrow so if you have not signed up please go
to scalinguph2o.com forward slash 6k and i hope to see you on social media
while you are just doing something incredible for somebody else and having
fun while you’re doing it so nation be sure to post your pictures running
walking whatever you’re doing during the global 6k tomorrow i would love to see
them many of us are going to be carrying 5 gallon cans because that’s normally what
they carry their water in so we’re going to have 5 gallon pails of water that we
are carrying along with us feel free to do that if you want if you don’t want to you don’t have to do that i can’t wait
to see all the people tomorrow i want to thank you for listening to today’s episode i also want to ask you that if
you have an idea for this show if you have somebody that you want me to interview reach out to me you can do
that by going to scaling up h2o.com you can go to our show ideas page or you can
leave me a voicemail letting me know what you want to talk about or what question you want me to answer
as long as you do that i’ve got plenty of information for a show i’ve said on
other shows that when i was 10 episodes in my original ideas were all depleted
and somehow we have made it to episode 252. well i’ve put a lot of work in that
and i know so many of you have helped me with ideas with guests folks i want to
make sure that we get as many episodes that we can and i’m always bringing you
valid content so any help you can give me go to scalinguph2o.com nation i’ll have a brand new episode for
you next friday have a great week [Music]
why do we call our mastermind the rising tide mastermind well i know you’ve heard me say before a rising tide raises all
ships that’s one of my favorite quotes because it’s so true the better we do
the better somebody else can do and vice versa that’s exactly what the rising
tide mastermind is it’s our members helping other members to achieve success
and to get there further and faster to find out more about the rising tide
mastermind go to scaling off h2o.com forward slash mastermind