The following transcript is provided by YouTube. Mistakes are present. To hear the podcast episode, click HERE.
0:08.0
0:14.2
hello Scaling UP! Nation Trace Blackmore
here the host of Scaling UP! H₂O folks
0:14.2
0:20.2
how awesome is it that we get to talk to
each other each and every week I want to
0:20.2
0:25.1
thank the Scaling UP! Nation for writing
into me and letting me know that you
0:25.1
0:29.7
want to hear this show more often
otherwise you would not be hearing it
0:29.7
0:34.0
more often of course as you know it is a
lot more work to produce a weekly show
0:34.0
0:38.9
but you find folks in the nation are
worth it because you’re letting me know
0:38.9
0:44.9
that this show is doing something for
you so I of course do not mind at all
0:44.9
0:51.6
making sure that we come to you each and
every week of course in order to do that
0:51.6
0:57.5
I’ve got to have material and Scaling UP!
Nation you know my plea each and every
0:57.5
1:03.8
show is that I need your questions I
need your input about what guest you
1:03.8
1:09.1
want me to talk to and I want to make
sure that I’m bringing that stuff to you
1:09.1
1:12.7
now in order to do that you’ve got a
couple of different options a couple of
1:12.7
1:17.7
you have done this but not many of you
have you can go on Scaling UP! H₂O calm
1:17.7
1:23.5
and on the right-hand side of the
webpage you can record a voice mail and
1:23.5
1:30.4
send directly to me and your voice might
be played on Scaling UP! H₂O and we will
1:30.4
1:34.8
get your question answered now the
method that most of you are more
1:34.8
1:40.4
comfortable using and thank you for
those that are you guys are going to my
1:40.4
1:45.5
ideas page on the website and you’re
letting me know what ideas you have for
1:45.5
1:52.8
the show whatever method you use please
make sure you use it because I am always
1:52.8
1:56.9
scared I’m gonna run out of questions
now that’s what we’re gonna do today
1:56.9
2:03.7
we’re gonna do a show about questions
that you have for me so the first thing
2:03.7
2:08.2
that I want to do before we get into
questions is apologize to the Scaling UP!
2:08.2
2:14.3
Nation I know it’s unbelievable that on
occasion I misspeak but that’s exactly
2:14.3
2:21.7
what I did I misspoke on episode 46
which was the one about
2:21.7
2:26.6
phosphate testing guys I got to tell you
that was a very fun show for me to do
2:26.6
2:31.3
because I got to work in the lab on
things that I thought were working
2:31.3
2:37.1
properly but I put things to the test
and I proved in my own mind that methods
2:37.1
2:42.9
that we were using were indeed plausible
I felt like a mythbuster but I was so
2:42.9
2:51.7
excited I misspoke and here’s what I
misspoke about on episode 46 I am an RSI
2:51.7
2:56.1
guy there is nurse stability index
that’s what my dad taught me and I’ve
2:56.1
3:00.7
just been using that forever and I
misspoke and I meant to say RSI and I
3:00.7
3:07.2
said LSI which is the launch of Lear
stability index and I transpose those so
3:07.2
3:12.7
for the record I apologize and I know
folks are listening to this show because
3:12.7
3:17.6
I got so many emails telling me that
I’ve messed that up and for the record I
3:17.6
3:22.9
did immediately put that on the show
notes page for episode 46 and if you
3:22.9
3:28.5
haven’t listened to the episode it’s
https://scalinguph2o.com/46 but
3:28.5
3:33.2
here’s how it goes
RSI and psi they are all stability
3:33.2
3:39.5
indices and what they do is they help us
determine at what point are we either
3:39.5
3:45.4
depositing or we are dissolving calcium
carbonate and then they each have a
3:45.4
3:49.9
little different method to do that if
you go to that show notes page of
3:49.9
3:55.9
episode 46 you can see I actually break
that down on what that does in fact I go
3:55.9
4:04.2
in deeper on what LSI RSI and psi are on
show 24 that’s https://scalinguph2o.com/24
4:04.2
4:11.1
and you can see all the
calculations on what LSI RSI and psi are
4:11.1
4:16.8
on that show notes page but here’s
here’s the quick and easy layout LSI is
4:16.8
4:23.5
a scale between negative 3 & 3 so 0 is
right smack dab in the middle and
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4:28.9
anything below 0 is considered non
scaling anything above zero is
4:28.9
4:36.0
considered scaling now RSI and psi work
from a 1 to 12 scale meaning that
4:36.0
4:41.1
in the middle and anything below six
means it has a scaling tendency and
4:41.1
4:48.2
anything above six means it has a non
scaling tendency so nation I apologize
4:48.2
4:54.7
that I got so excited as I was doing
this episode that I misspoke but here it
4:54.7
4:59.0
is for the record I’ve corrected it of
course it was on my show notes page so I
4:59.0
5:04.8
hope you guys feel a lot better about it
now let’s go ahead and get to some
5:04.8
5:10.5
questions for today’s show one listener
writes in what are some of the favorite
5:10.5
5:16.8
items that you’ve recommended on Scaling UP! H₂O well as you know it is very
5:16.8
5:25.5
difficult to find good tools that help
us in our day today if we’re not asking
5:25.5
5:30.7
each other what they are it’s very
difficult to go out and buy all these
5:30.7
5:35.9
things and see what works so when I hear
from a fellow water trader that they do
5:35.9
5:41.3
something that helps them or I know from
personal experience that I can use
5:41.3
5:46.5
something that helps me I try to share
that with you well I don’t think it’s
5:46.5
5:51.8
any secret one of my favorite tools is
audible and I talk a lot about audible
5:51.8
5:58.2
on the show audible and Scaling UP! H₂O
have a partnership and I love audible
5:58.2
6:06.0
because it allows me to read on my time
we are in the car working we don’t have
6:06.0
6:13.2
time to read so audible is the way that
I read so many books so you can get a
6:13.2
6:19.8
free month of audible at Scaling UP! H₂O
comm forward slash audible and that
6:19.8
6:24.3
gives you a free book and a free month
so you can try it out it’s the way that
6:24.3
6:30.0
I read thirty-five books a year it’s the
way that I get more information for me
6:30.0
6:36.9
to bring to you on this show so try it
out go to audible at https://scalinguph2o.com/audible
6:36.9
6:43.5
my all-time
favorite tool to service with is my
6:43.5
6:47.7
Leatherman and there’s a bunch of
different Leatherman ‘s out there
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6:53.6
my favorite Leatherman
is the super tool 300 and it’s got way
6:53.6
7:00.5
more stuff than I ever used but it’s a
nice size it allows me to use it instead
7:00.5
7:05.3
of going back down to my truck when I’m
servicing and I can’t tell you how many
7:05.3
7:11.3
needless trips it has saved me from so
what I’ve done with that I’ve actually
7:11.3
7:17.1
created an affiliate page for that so if
you go to https://scalinguph2o.com/tool
7:17.1
7:22.9
that will take you straight to
an affiliate link that i’ve set up and
7:22.9
7:26.8
then you can order that now I want to
talk a little bit about affiliate links
7:26.8
7:30.9
because my goal is not to sell you all
this stuff my goal is to make it easier
7:30.9
7:37.2
for you to find the tools that we are
talking about here so Amazon and Scaling UP! H₂O
7:37.2
7:42.9
have an affiliate agreement which
means when you go and say buy that multi
7:42.9
7:48.2
tool going to https://scalinguph2o.com/tool Amazon will pay me a
7:48.2
7:52.3
commission but it’s not going to make
any difference to you because whether
7:52.3
7:56.6
you would buy it straight off the Amazon
site or go to the link that I set up
7:56.6
8:03.1
it’s the exact same price but because I
promoted that tool and got you to go to
8:03.1
8:07.0
that site Amazon is going to pay a
little commission that helps me pay some
8:07.0
8:11.4
of the bills around here so that’s how
that works and I want to make sure that
8:11.4
8:16.2
it’s easy for you to find this stuff my
second favorite tool is my flashlight
8:16.2
8:23.6
and folks we all need a great flashlight
in order for us to detect the problems
8:23.6
8:29.6
on surveys for us to investigate things
in our accounts and I have a flashlight
8:29.6
8:35.7
that it’s fairly bright and it has a
laser on it so it’s so cool to point
8:35.7
8:40.5
things out to customers and not have to
switch over to one of those little cat
8:40.5
8:44.2
toy laser pointers I don’t know you all
know what I’m talking about
8:44.2
8:49.0
but the flashlight has a laser built in
on it and that is https://scalinguph2o.com/flashlight
8:49.0
8:55.7
and I have to
say that I do not service without those
8:55.7
9:03.2
tools those two things have saved me so
much time and may
9:03.2
9:09.7
be more efficient I can’t say enough
about those so hands down those are my
9:09.7
9:14.0
favorite tools and the question is okay
what are the favorite items that you
9:14.0
9:17.9
recommend and I also get a lot of
questions about you know can you direct
9:17.9
9:22.5
me to the show notes page that had this
book on it or that had this tool on it
9:22.5
9:26.7
and I know it’s a little difficult to go
through each one of the show notes and
9:26.7
9:31.9
find which link we have in there and by
the way we do that for you the
9:31.9
9:37.3
Scaling UP! H₂O Nation anytime a guest or
myself mention any products or books we
9:37.3
9:41.4
always link those to the show notes
because I know you’re out there driving
9:41.4
9:45.9
and you don’t have time to pull over and
write that stuff down you never have to
9:45.9
9:48.8
worry about that because we’re going to
take those notes for you all you have to
9:48.8
9:53.8
do is go on the website and get that so
what we have done to make that even
9:53.8
10:01.0
easier for you is we created a resource
page on the website so if you go on the
10:01.0
10:05.1
website https://scalinguph2o.com how many
times have I said that on this show and
10:05.1
10:11.7
you go to the resource page you will see
my top recommended books you will see my
10:11.7
10:16.4
top recommended tools and we’re doing
that just to make that a little bit
10:16.4
10:23.1
easier for you now we’ve also created
videos around all these products so you
10:23.1
10:29.2
can see what you’re ordering what I have
done I’ve either shown you how to use it
10:29.2
10:33.9
on a video or at the very least I’m
showing you what you’re going to get
10:33.9
10:39.5
when Amazon delivers that package at
your door so you’ll have those videos
10:39.5
10:44.3
available to you as well
alright so my next question is about
10:44.3
10:49.1
titration so now we’re working in our
test kit and we’re getting ready to do a
10:49.1
10:54.2
titration and the question is how can
you find the new drop count when you
10:54.2
10:58.4
change the sample size so let’s talk
about this question a little bit so
10:58.4
11:05.0
you’ve got a standardized drop count
test kit and you are testing let’s say
11:05.0
11:08.6
night right because everybody out there
is probably testing night right and it
11:08.6
11:14.4
is 50 ppm
per drop when you have a 5 mil sample
11:14.4
11:18.3
I’m sure everybody out there is from
you’re with that test if you’re not the
11:18.3
11:23.6
informations good just roll with it so
as long as we want to stay within that
11:23.6
11:30.3
50 ppm equals a drop that test kit is
awesome but let’s say we want to narrow
11:30.3
11:36.4
that let’s say we were doing a system
size using what we did we went ahead and
11:36.4
11:41.1
we put some sodium nitrite in the system
we weighed it first we knew how much was
11:41.1
11:45.1
in there before we put it in we let it
distribute evenly throughout the system
11:45.1
11:50.8
and now we want to get an accurate
system size from this procedure well 50
11:50.8
11:55.5
parts per million isn’t going to get us
the number that we want and my
11:55.5
11:59.0
preference is to use a spectrophotometer
when I’m doing this type of testing but
11:59.0
12:04.8
you can also do it with titration here’s
how you can do it with the nitrite test
12:04.8
12:11.3
and folks this translates to every drop
count test that we have so I need you in
12:11.3
12:17.7
your mind’s eye think about running the
nitrite test and the normal parts per
12:17.7
12:23.6
million is every time I put a drop in it
equals 50 and the original sample size
12:23.6
12:30.8
when that drop count equals 50 is five
mils so five mils per sample and if I
12:30.8
12:38.1
had 10 drops before it turned blue that
means I had a nitrite of 500 pretty easy
12:38.1
12:42.8
stuff okay so now let’s manipulate this
test so you’re gonna have to do some
12:42.8
12:47.1
math and I’m sorry but that’s just how
it is so you need to figure out okay
12:47.1
12:53.0
what your new sample size that you’re
going to use is so in this case let’s
12:53.0
12:57.9
say instead of five mils of sample size
we’re going to take that up to 50 mils
12:57.9
13:02.5
of sample size and then simply what
we’re going to do is we’re going to
13:02.5
13:08.3
divide our new sample size by our
original sample size so our new sample
13:08.3
13:13.4
size is 50 we divide that by the
original drop counts what the procedure
13:13.4
13:18.8
said which was five so that’s going to
give us 10 okay pretty easy so far and
13:18.8
13:24.5
then what was the original drop count
when we had a five mil sample well that
13:24.5
13:30.2
was 50 so we’re going to take that 50
and divide that by the 10
13:30.2
13:37.0
that we just got and we now know that in
a 50 mil sample each drop will equal
13:37.0
13:42.5
five parts per million in this case as
nitrite now I’m sure I’m going to get
13:42.5
13:46.9
letters in that people are asking was
that sodium nitrite is that just regular
13:46.9
13:51.4
nitrite well folks it depends on your
test so you need to know what test
13:51.4
13:57.0
you’re using and then that is what it’s
going to translate into but the cool
13:57.0
14:02.8
thing about drop test about titrations
is you can use that procedure that we
14:02.8
14:09.6
did on any one of them really cool
you’re not stuck with what was shipped
14:09.6
14:15.0
to you in that box you can make that
test work for you to get the information
14:15.0
14:20.7
that you need to have last question
comes from a relatively new Water Treaty
14:20.7
14:27.4
and he asked how do I know if I’m doing
a good job since I’m so new to the water
14:27.4
14:32.6
treatment industry and folks we’ve all
been there we’ve all started at one
14:32.6
14:36.8
point or another some of us might have
started twenty something years ago some
14:36.8
14:42.0
of us might have started twenty days ago
so how are you keeping track with how
14:42.0
14:47.9
you’re doing as far as progression as
becoming the best water treater that you
14:47.9
14:54.7
can be so I’m going to answer that
question with did you ever have an
14:54.7
15:00.9
expectations conversation with all the
people involved in your career so
15:00.9
15:07.0
yourself what do you expect out of
yourself and when do you expect to have
15:07.0
15:13.4
those items done now when you’re brand
new that might be difficult to answer so
15:13.4
15:18.5
it’s important to get a sounding board
to get people together that you trust
15:18.5
15:24.8
that you want to become like that you
want to use what they’ve done so you can
15:24.8
15:29.3
start going on that path and asking them
okay can you help me to find this and
15:29.3
15:33.9
some great people to ask are your
managers your trainers your business
15:33.9
15:39.8
owner these people they would love to
have a conversation with you about what
15:39.8
15:45.2
your goals should be and
what level you should be at at certain
15:45.2
15:52.3
points in time and folks if you are not
setting time deadlines to these goals
15:52.3
15:59.2
they’re no good you have to work toward
something or it’s just a dream and
15:59.2
16:04.3
you’re never going to get there
something that has really helped me is I
16:04.3
16:09.3
have always had a mentor
I’ve had several I’m very lucky that
16:09.3
16:13.2
I’ve had several but that didn’t happen
just by accident
16:13.2
16:19.1
folks I went out and I asked people hey
would you mentor me and this is how I
16:19.1
16:24.6
see this working from both sides of
course I didn’t have to do that with my
16:24.6
16:30.4
dad that just came as part of the
package but when I met Bruce Catterick
16:30.4
16:36.8
senior and J farmer II I did go up to
those individuals and said hey I really
16:36.8
16:41.0
admire what it is that you do and how
you do it and the amount of knowledge
16:41.0
16:47.1
that you have and that is something that
I want to do in my career can you help
16:47.1
16:53.6
me get there and both of those gentlemen
very graciously said yes and as you know
16:53.6
16:57.6
I’ve had them on the show I’m gonna have
them on a real show not just a question
16:57.6
17:02.3
and answer show we’re going to do some
interviews with Jay and Bruce but those
17:02.3
17:06.3
two gentlemen have been tremendous in
the development of my career so have you
17:06.3
17:12.8
done that and what a great conversation
to have with that person to say well
17:12.8
17:16.5
where should I be in a year’s time where
should I be in six months time where
17:16.5
17:21.0
should I be in two years time I will
answer the question this way that in
17:21.0
17:26.0
five years if you are a professional
water treater and you do not have your
17:26.0
17:32.6
certified water technologist designation
you did not do something correctly
17:32.6
17:37.9
remember you’re in this industry make
this industry better because you are in
17:37.9
17:42.6
it and because you are in it and you’re
the best at what it is that you do
17:42.6
17:46.6
you’re gonna show people that by the
certified water technologist designation
17:46.6
17:53.9
so I hope everybody has on their goal
that if they have not achieved their CWT
17:53.9
17:59.3
within five years you’re
doing something incorrectly so hopefully
17:59.3
18:04.9
this will help as you know this is the
best job I can ever think of
18:04.9
18:09.9
I love being in water treatment and it’s
my hope when you ask yourself the
18:09.9
18:14.9
questions where should I be in this
amount of time that throughout the way
18:14.9
18:21.3
you were always asking yourself why why
does this work the way that it does why
18:21.3
18:27.4
did my trainer why did my manager asked
me to do this and now when you ask
18:27.4
18:34.2
yourself why it’s a much higher level
why than where it was a month ago or a
18:34.2
18:40.5
year ago you constantly have to
challenge yourself by knowing the whys
18:40.5
18:45.0
behind what you do and if you’re not
asking yourself why you’re not
18:45.0
18:50.3
challenging yourself and as I said
before if you’re not challenge yourself
18:50.3
18:55.2
you probably don’t have goals set up for
yourself and if you have goals and
18:55.2
18:58.7
they’re not getting done I’m willing to
bet you don’t have deadlines for that
18:58.7
19:05.3
and that’s my advice to you is that you
start with all of those items I really
19:05.3
19:09.8
appreciate you guys writing these
questions and it’s so cool to be able to
19:09.8
19:14.8
answer them it’s also really cool for me
to figure out what different guests to
19:14.8
19:20.6
invite on based on the questions that
you ask so please keep those coming let
19:20.6
19:26.9
me know what you want Scaling UP! H₂O to do for you and I want to thank
19:26.9
19:30.9
you for listening for this week on
Scaling UP! and of course on our new
19:30.9
19:35.6
format I will talk to you again next
week on every water treaters favorite
19:35.6
19:41.9
podcast Scaling UP! H₂O