The following transcript is provided by YouTube. Mistakes are present. To hear the podcast episode, click HERE.
0:08.0
0:13.2
hello Scaling UP! nation Trace Blackmore
here your host for Scaling UP! h2o
0:13.2
0:18.1
Scaling UP! h2o the podcast where we’re
Scaling UP! on knowledge so you don’t
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0:24.8
Scaling UP! your systems everybody this is
a pinks and blues episodes and you know
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0:31.2
that on pinks and blues I answer the
questions that you the Scaling UP! nation
0:31.2
0:37.0
have for me so that’s exactly what I’m
going to do today and several people
0:37.0
0:45.4
have asked me to explain what our job is
at the most simplistic level now I’ve
0:45.4
0:50.6
had several questions that are around
that theme so I’m just going to theme
0:50.6
0:56.5
all those questions together now you’ve
heard me say before so I’m going to say
0:56.5
1:01.3
it again that we might be water
treatment professionals but what it
1:01.3
1:07.1
should say on our business cards that we
our heat transfer efficiency managers
1:07.1
1:12.8
all the fancy things that we do all the
extra value that we bring to our
1:12.8
1:20.3
customers is just because our job is to
make sure that the equipment that we are
1:20.3
1:26.8
treating is working as efficiently as
possible so let’s unpack that last
1:26.8
1:33.2
phrase for a second we are called water
treaters but the fact is we are
1:33.2
1:39.9
equipment treaters we’re putting our
wares into the water that goes through
1:39.9
1:45.2
the equipment that we are treating but
our job is to make sure that that
1:45.2
1:49.8
equipment is as efficient as it possibly
can be
1:49.8
1:55.4
now when I say efficient what does that
mean well Trace that that’s a great
1:55.4
2:00.9
question so let me answer that efficient
or efficiency as far as water treatment
2:00.9
2:06.8
is concerned it means that we are using
the least amount of water possible for
2:06.8
2:12.9
that equipment to do its job and we are
using the least amount of energy
2:12.9
2:20.1
possible for that equipment to do its
job now that translates into we
2:20.1
2:27.1
keep the equipment as clean as we
possibly can so that way there is no
2:27.1
2:31.9
insulation there’s nothing that’s
interfering with the transfer of heat
2:31.9
2:39.1
from one piece of equipment to the next
now if you have ever gone to one of my
2:39.1
2:45.4
presentations where I talk about this
topic you’ve seen me explain all the
2:45.4
2:51.1
different pieces of equipment whether
it’s HVAC or its process or whatever the
2:51.1
2:57.4
equipment is that we’re dealing with I
always refer to it as heat exchange so
2:57.4
3:03.0
one piece of equipment is taking heat
out of whatever is making our process or
3:03.0
3:07.9
the room that we’re trying to cool and
then all the other pieces of equipment
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3:14.2
is there to take the heat from that
previous piece of equipment and then
3:14.2
3:18.6
finally we take it outside to something
like a cooling tower and that’s where
3:18.6
3:24.0
it’s rejected out into the atmosphere
but again so we can go back through the
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3:28.2
Train so we can grab more heat to take
it through all those pieces of equipment
3:28.2
3:34.9
so we can then reject it out into the
atmosphere so if you’re ever looking at
3:34.9
3:40.4
equipment and you’re wondering what it
does think about it in terms of heat
3:40.4
3:45.4
transfer and it’s been my experience
that when I look at it from heat
3:45.4
3:50.5
transfer it almost defines itself it’s a
great technique it’s a great learning
3:50.5
3:55.8
tool and I promise you you will find
things out about equipment that nobody
3:55.8
4:00.3
else has figured out before you know
what my last water traders been doing it
4:00.3
4:05.3
this way for 20 years or this equipments
been hooked up like that for 20 years
4:05.3
4:11.9
and you’re the first person to say that
this is not hooked up properly the
4:11.9
4:15.9
reason you can do that is because you
understand the heat transfer that’s
4:15.9
4:20.2
going through equipment now when it
comes to heat transfer all of the heat
4:20.2
4:25.3
transfer that we do is conductive that
means one piece touches another piece
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4:31.6
and the heat is transferred from one to
another and that’s how the heat travels
4:31.6
4:35.4
through all the equipment through
all the different bodies of water in the
4:35.4
4:40.5
system so we can eventually get it out
into the atmosphere where we don’t care
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4:43.7
about it when it comes to heat we’re
taking it from a place that we don’t
4:43.7
4:48.5
want it and rejecting it to a place that
we don’t care about it now anything that
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4:54.9
gets on our surfaces is going to do two
things one it’s going to reduce the
4:54.9
4:59.6
capacity of the water that’s in the
system a little small amount might not
4:59.6
5:06.5
really amount to much but more will but
it will definitely create an insulative
5:06.5
5:11.8
factor where now it’s like having a
blanket on our heat transfer surfaces
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5:16.5
our heat has to go through whatever
metal it is and it also has to go
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5:21.8
through whatever debris for those Jim
Luca niche fans out there that deborah’s
5:21.8
5:27.4
whatever that deborah’s is it has to go
through that as well and that translates
5:27.4
5:34.8
into more energy we have to do more work
because the system is not clean so if we
5:34.8
5:41.9
do our jobs well we are able to keep the
system clean and translate savings as
5:41.9
5:48.2
far as dollars as far as natural
resources to our customer now a lot of
5:48.2
5:52.1
people ask me okay well what is our job
we already said it’s a heat transfer
5:52.1
5:57.7
efficiency manager but what is our job
as a water treaty well one we have to
5:57.7
6:02.1
understand the equipment that we are
treating even though we’re water
6:02.1
6:06.3
treaters we are equipment traders that
happen to be treating it through water
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6:11.4
and if we don’t understand that
equipment we are never going to do the
6:11.4
6:16.6
best job that we can so folks if you’re
just taking a water sample and running
6:16.6
6:21.2
some tests out of your test kit you are
not doing the complete job you’ve got to
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6:26.2
know every piece of equipment that your
water that you’re treating is going
6:26.2
6:32.7
through if you do not know that you
cannot do the proper job so please close
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6:39.7
your test kit do a tour of the entire
facility and make sure you know every
6:39.7
6:44.6
piece of equipment that you are
responsible for with your water
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6:47.7
treatment program
and if you haven’t done this in a while
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6:52.6
but you have done it you probably want
to do it again I can’t tell you how many
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6:57.4
times that a customer has identified
that there is a problem in the system
6:57.4
7:02.7
and it’s because somebody tapped into
the system and they never told us about
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7:07.9
it and it was in an area of the building
that we would have never found it so
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7:13.7
always keep that dialogue going so your
customer immediately thinks about you
7:13.7
7:19.9
when it comes to anything that happens
with the systems that you are treating I
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7:24.6
don’t know why that is hey we’re getting
ready to tap into the system trace is
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7:28.8
our water treater trace has done a great
job we need to make sure that we include
7:28.8
7:34.1
trace on this decision it just doesn’t
happen automatically I’m not sure why I
7:34.1
7:37.9
don’t think it’s offensive and I don’t
take offense to it but we’ve got to make
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7:42.2
sure we’re continuously asking our
customers what has changed since the
7:42.2
7:47.7
last time I was here and that includes
have you added any additional equipment
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7:52.8
folks I’ve arrived at an account we’re a
brand new cooling tower was right in
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7:58.4
front of me and I had no idea they were
getting rid of the old one now I like to
7:58.4
8:03.3
think that we do a great job of talking
with our customers and they understand
8:03.3
8:09.0
what an ally they have in us and how we
try to be the intermediary between the
8:09.0
8:13.8
mechanical contractor and the building
owner or the facility owner so we can
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8:18.2
make sure that both parties are talking
in a way that everybody can understand I
8:18.2
8:23.9
think we do that as good as anybody else
I want to say we probably do it better
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8:29.5
but we really work hard at that and even
with that being said we still run into
8:29.5
8:35.3
these issues so always talk about
equipment to your customers and make
8:35.3
8:40.4
sure that if you have new equipment
coming that they tell you about it
8:40.4
8:44.7
always ask the question because that’s
how you’re going to find out well when
8:44.7
8:49.4
you’re treating whatever the equipment
is that you have in front of you you’re
8:49.4
8:58.1
always treating for four key issues as a
water treat or is the best
8:58.1
9:06.0
heat transfer medium that is out there
so because of that we have to accept the
9:06.0
9:11.3
issues that come when we use water as a
heat transfer medium now if we were to
9:11.3
9:16.5
look at the hydrologic cycle we would
learn that only pure water evaporates
9:16.5
9:21.7
leaving at solids behind and then
eventually clouds form when waters
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9:26.8
evaporated those clouds when they get
heavy enough they condense and they form
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9:33.8
rain from that point on water is no
longer water water is water and stuff
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9:39.6
water is the universal solvent so water
against anything else will lose water
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9:45.7
will dissolve it given enough time so as
its falling down from the clouds it’s
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9:52.0
starting to dissolve all of the gases it
comes in contact with oxygen carbon
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9:57.0
dioxide sulfur dioxide you name it it is
dissolving it and then it hits the
9:57.0
10:00.3
ground when it hits the ground it starts
dissolving everything that’s on the
10:00.3
10:04.6
ground and as it percolates down through
the ground it’s dissolving even more the
10:04.6
10:09.4
longer it percolates down the more
minerals it’s starting to dissolve and
10:09.4
10:16.5
it’s also carrying dirt and debris along
with it so all of that is mixed in with
10:16.5
10:22.3
the water so we were to look at the four
areas that we have to address if we’re
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10:28.2
using water as a heat transfer medium
it’s because of how water dissolves and
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10:32.1
picks up everything so let’s examine
some of the minerals that water
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10:40.6
dissolves silica calcium magnesium
chloride iron all these other things
10:40.6
10:47.3
that we probably are testing for water
is dissolving and we have to know all
10:47.3
10:51.8
the things that are in the water that
are going to create a problem for us
10:51.8
10:58.2
because we’ve got to make sure that they
stay soluble within the system if they
10:58.2
11:04.2
start to precipitate out that’s what
forms scale now if we look at all the
11:04.2
11:08.6
things that the water hasn’t had a
chance to dissolve yet and they’re just
11:08.6
11:12.7
kind of running along
for a ride with the water that’s all our
11:12.7
11:17.4
dirt and debris again the gym looka
niche fans out there the Deborah’s so
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11:22.6
that’s all the dirt and Deborah’s that’s
coming in with the system including
11:22.6
11:29.3
microbial so we’ve got three of the four
legs right there now water is the
11:29.3
11:35.4
universal solvent so there’s nothing we
can do to stop water’s potential to
11:35.4
11:39.4
corrode but we can’t slow that down and
that’s what we do is water treaters but
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11:46.1
when it has all those dissolved gases in
it that is going to enhance water’s
11:46.1
11:52.2
ability to corrode so those are the four
things that US water treatment folk have
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11:56.9
to deal with we have to deal with
corrosion we have to deal with scaling
11:56.9
12:02.4
we have to deal with microbial fouling
and then we have to deal with the dirt
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12:09.1
and debris if we can do all four of
those things we are doing our job well
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12:14.9
we are making sure that the system is
running efficiently that means that the
12:14.9
12:20.0
system is clean there’s no extra
particulate in the system there’s no
12:20.0
12:25.3
extra corrosion in the system all those
things that will get in the way of us
12:25.3
12:30.9
having good clean efficient heat
transfer from one body to the next
12:30.9
12:35.6
that’s our job and that’s what we do
well I hope that answers the question
12:35.6
12:41.3
how can I explain what we do as a water
treat are in the most simplest terms so
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12:48.1
people see the value in us water
treaters another question that I get is
12:48.1
12:55.6
how do you explain what it is that we do
to a customer so they see the value well
12:55.6
13:00.6
folks exactly what we just did make sure
your customer understands that but make
13:00.6
13:09.6
sure that you talk to them in terms of
money I promise you regardless of any
13:09.6
13:15.6
affiliation that anybody has with a
political party an action movement what
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13:21.6
they wear on Tuesday every single person
regardless of anything they
13:21.6
13:29.6
get money so when you can convert what
you do into money to them I promise you
13:29.6
13:35.2
that you are going to make a connection
with them so with that in mind let’s
13:35.2
13:40.9
talk about money now I’m willing to bet
you’ve never had a customer come up to
13:40.9
13:47.2
you and say hey you’re doing a great job
can you please increase the amount that
13:47.2
13:52.4
you’re charging us now if you’ve had
that conversation my hat is off to you
13:52.4
13:55.6
but I’ve got to tell you
twenty-something years in this business
13:55.6
14:03.4
I have never had a conversation like
that so I want to paint a picture of
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14:10.1
what a true water treatment program is
worth to the people that we are working
14:10.1
14:15.4
for I’m talking about our customers and
if they don’t understand this value
14:15.4
14:19.8
they’re not going to understand the
value that we give to them each and
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14:27.2
every day so if you have a piece of
scale and for argument’s sake we’re
14:27.2
14:30.9
going to say it’s calcium carbonate
scale and it’s the thickness of a sheet
14:30.9
14:37.4
of paper so wafer thin wafer thin sir so
it’s very very small and just the
14:37.4
14:42.3
thickness of a sheet of paper and now
what we are going to realize is that
14:42.3
14:48.0
very tiny coating of scale when it comes
to efficiency is going to reduce our
14:48.0
14:55.5
efficiency by 10% that means that
whatever our bill is and let’s talk
14:55.5
14:59.6
about a chiller and I don’t know if you
know but I’m gonna tell you so now you
14:59.6
15:05.3
do a chiller is responsible in a
commercial office building for the most
15:05.3
15:11.9
consumption of electricity in that
building so now we’re talking about
15:11.9
15:18.1
increasing the amount of energy it takes
to run the most expensive piece of
15:18.1
15:23.2
equipment in that building so I’m gonna
take you through some math that we’re
15:23.2
15:27.2
going to do I apologize you know
speaking of that so many people asked me
15:27.2
15:33.3
hey can you start doing math on your
podcast I’ve seen you do it at AWT
15:33.3
15:36.5
and your great teacher and I got a lot
out of it but I’d really love for you to
15:36.5
15:40.4
do it on the podcast folks I just don’t
know what that looks like if I start
15:40.4
15:44.0
shouting out numbers to you and you’re
driving around going to your next
15:44.0
15:48.6
account I’m just worried what’s gonna
happen behind that steering wheel so I’m
15:48.6
15:53.9
not saying no I just don’t know how to
do it but I want to go ahead and try on
15:53.9
16:00.6
this so you know now as a Scaling UP!
Nation member that the thickness of a
16:00.6
16:07.7
sheet of paper of scale is going to
increase that chiller usage by 10% isn’t
16:07.7
16:14.0
that amazing that small small amount of
scale is going to increase the usage of
16:14.0
16:21.2
energy by 10 percent so now let’s take
an average chiller so we have a 500 ton
16:21.2
16:27.8
chiller running 24 hours a day 365 days
a week and let’s say it’s using point
16:27.8
16:35.1
six kilowatts per ton and this customer
is paying seven cents per kilowatt if we
16:35.1
16:40.1
do the math just left to right and
multiply all that out we find that that
16:40.1
16:44.9
customer is paying a hundred and eighty
four thousand dollars a year to operate
16:44.9
16:51.9
that chiller when it’s clean well now we
don’t have a clean chiller we have a
16:51.9
16:58.3
filed chiller the thickness of a sheet
of paper so now it’s gonna cost them an
16:58.3
17:03.8
additional ten percent well ten percent
of a hundred and eighty four thousand is
17:03.8
17:10.8
eighteen thousand four hundred now one
of the great privileges I have was
17:10.8
17:15.2
serving with so many other water
treaters in the association of Water
17:15.2
17:21.7
Technologies is I know that in
California a certain account might go
17:21.7
17:28.0
for X we’re in Florida it might go for Y
and then in Atlanta because I work here
17:28.0
17:32.9
it goes for Z so if I look at all the
different waters that are around the
17:32.9
17:38.7
United States I can say safely that a
water treatment program for that 500-ton
17:38.7
17:43.9
chiller that we just did the math for
will range somewhere between six
17:43.9
17:50.1
thousand and twelve thousand
now with that said they’re spending an
17:50.1
17:55.6
extra eighteen thousand four hundred so
if we go on the top tier of how much a
17:55.6
18:01.5
water treatment program like that would
cost let’s say twelve thousand that is
18:01.5
18:08.3
still a far cry from that eighteen
thousand four hundred how many of your
18:08.3
18:14.8
customers realize this how many of you
out there in the nation realize this our
18:14.8
18:22.0
job when we do it properly is a drop in
the proverbial bucket when it comes to
18:22.0
18:28.5
how much energy we can save our customer
we have to start telling this story
18:28.5
18:33.1
because then we’re going to be able to
work with that customer better and
18:33.1
18:38.1
they’re going to look less at the
top-line meaning the invoice that you’re
18:38.1
18:43.7
sending them and look more below the
line at the amount they’re paying for
18:43.7
18:48.3
their utilities but they’re not going to
get there on their own we have to help
18:48.3
18:53.4
them with that well in addition to
saving all that money they’re getting
18:53.4
18:58.8
all the things that we do in order to be
a heat transfer efficiency manager
18:58.8
19:02.7
they’re getting corrosion control
they’re getting biological control
19:02.7
19:07.8
they’re getting scale control they’re
getting overall system cleanliness they
19:07.8
19:12.9
are getting an advocate that probably
understands their system better than any
19:12.9
19:18.5
other vendor that they are working with
and they’re also getting somebody that
19:18.5
19:25.1
can talk with other vendors and then
explain to the customer how that affects
19:25.1
19:31.0
the actual system folks if you are not
acting as an advocate for your customer
19:31.0
19:37.7
and making sure that they understand all
the equipment that they own through you
19:37.7
19:43.7
because I promise you water traders have
a perspective that other vendors don’t
19:43.7
19:48.3
and when we can help the customer
understand what the equipment is that
19:48.3
19:55.4
they own and how it works it helps them
make better decisions so they can do
19:55.4
20:02.2
better things with that system and foe
we also have a way of speaking with the
20:02.2
20:07.1
vendor the mechanical contractor the
people in sawing the equipment in a way
20:07.1
20:13.8
that allows us to speak to them and they
just get it they understand it so I
20:13.8
20:18.4
don’t know why but water treaters are
just a great intermediate between the
20:18.4
20:21.9
customer and all the other vendors that
are working on these systems that we’re
20:21.9
20:27.1
responsible for so everybody’s playing
well together we’re kind of the
20:27.1
20:31.7
translators between the equipment the
equipment owner and the people doing the
20:31.7
20:37.4
work on the equipment so that means we
can help them schedule when maintenance
20:37.4
20:41.9
needs to be done when cleanings need to
be done and why it’s better to do them
20:41.9
20:47.8
at certain times of year or certain
times of day a while ago I was working
20:47.8
20:53.6
with a customer and they were just
simply taking their chiller offline and
20:53.6
20:58.6
cleaning them at the will of the
mechanical company and they didn’t have
20:58.6
21:02.2
anything bad in mind with this they just
didn’t think it all the way through and
21:02.2
21:07.5
whenever they were done they put the
chiller back online well folks I live in
21:07.5
21:10.9
Atlanta and if you don’t know I’m gonna
let you in on a little secret
21:10.9
21:16.1
it gets hot here it gets really hot here
at about a hundred percent humidity so
21:16.1
21:21.0
we are definitely using the chillers
during the summertime well that’s when
21:21.0
21:27.3
this chiller was cleaned and it was put
online at about 3 p.m. in the middle of
21:27.3
21:33.8
August so what had happened was because
that chiller was ramping up because
21:33.8
21:39.1
there was a bigger heat load in that
building that was the most expensive
21:39.1
21:45.8
time for that customer to buy
electricity from the local power company
21:45.8
21:51.7
so what that did that actually charged
them a lot more money for electricity on
21:51.7
21:57.0
their bill but because there was so much
energy usage during that peak time it
21:57.0
22:03.7
actually rolled them over to a higher
tier of buying electricity now that
22:03.7
22:10.6
lasts for one year they suffered that
for an entire year and it wasn’t until
22:10.6
22:12.7
after a year passed that they were able
to
22:12.7
22:18.4
reset that and then buy all of their
electricity at a lower tier that was
22:18.4
22:25.4
only because that chiller shutdown was
not planned properly and they paid the
22:25.4
22:31.3
side effects of that for one year
folks us as water treaters us as heat
22:31.3
22:37.9
transfer efficiency managers we think in
those terms now if we were invited in on
22:37.9
22:43.3
that conversation we could have told
them about that and they wouldn’t have
22:43.3
22:48.7
had to pay that higher bill that lasted
an entire year one nation I cannot
22:48.7
22:55.5
imagine a better job out there I love my
job as a water treat our have never been
22:55.5
23:03.1
bored a day in my life I see things that
I do not have the right to see you name
23:03.1
23:08.1
the piece of equipment I have probably
walked into that facility to see how
23:08.1
23:13.5
it’s made I absolutely love water
treatment now my father got me involved
23:13.5
23:20.0
in water treatment I had no idea what a
gift my father was bringing me into and
23:20.0
23:25.6
I hope that all the water treaters that
are hearing my voice right now you feel
23:25.6
23:31.5
the exact same way about your job if you
do your job correctly and you’re always
23:31.5
23:37.5
learning more than you know right now I
promise you you are going to feel the
23:37.5
23:44.3
exact same way as I do I sure like
bringing the show to you I love you when
23:44.3
23:48.2
I get questions from the audience
because I know I am laser focused on
23:48.2
23:54.3
exactly what you want me to talk about
but folks as you know you’ve heard the
23:54.3
24:00.5
plea before I am going to run out of
material sooner or later and then you
24:00.5
24:05.5
are just going to listen to dead air and
maybe some people out there would prefer
24:05.5
24:10.2
that more I’m willing to bet that most
of you would not I hope most of you
24:10.2
24:17.4
would not so I want you to help me help
you and let me know what questions you
24:17.4
24:22.7
have I just used about six questions in
this episode that I bunched all up
24:22.7
24:27.0
together so now I’ve got
to replenish the pot that those
24:27.0
24:32.3
questions came from so please help me do
that you might say trace how do I help
24:32.3
24:36.4
you do that and other people are saying
well he says it every week how can you
24:36.4
24:41.6
not know that well I’m gonna say it
again you can go to Scaling UP! h2o comm
24:41.6
24:48.3
and there is a show ideas section where
you can fill out an email to me or even
24:48.3
24:52.8
better there is a button on the
right-hand side of the screen that says
24:52.8
24:56.6
leave voicemail and you can record your
voice
24:56.6
25:01.3
leaving your question for me and I might
even use it on the air and there’s folks
25:01.3
25:06.2
out there in the Scaling UP! nation know
if I use your question on the air you
25:06.2
25:12.0
are going to get a Scaling UP! h2o
t-shirt everybody loves them everybody
25:12.0
25:16.8
wants one and now you know how you can
get your very own so please keep those
25:16.8
25:21.3
ideas coming keep those questions coming
and if you have somebody you want me to
25:21.3
25:26.0
interview I would love to know who it is
the last thing I’m gonna leave you with
25:26.0
25:32.5
is so many of us spend so many hours in
our car we’re listening to Scaling UP!
25:32.5
25:37.6
but you can only binge so much Scaling UP! before you catch up and I know a lot
25:37.6
25:42.0
of you out there will listen to episodes
multiple times I love you for that
25:42.0
25:46.8
but another way that you can continue to
learn while you’re doing your job while
25:46.8
25:52.3
you’re driving to your next account is
you can go to audible and you can get a
25:52.3
25:57.7
free book and a free month from me to
try it out and how you do that you go to
25:57.7
26:01.7
Scaling UP!
h2o com forward slash audible and you
26:01.7
26:07.6
can see how I read the majority of the
books that I read I get a tremendous
26:07.6
26:12.6
amount of information on this podcast
from my reading so I can’t let you all
26:12.6
26:17.8
down but I am driving so much I don’t
have time to pick up a book and read it
26:17.8
26:23.5
audible allows me to do that on my terms
I know you’re gonna love this service
26:23.5
26:28.1
but you can try it out for free by going
to Scaling UP! h2o com forward slash
26:28.1
26:33.6
audible nation as you know there are
only so many opportunities for us water
26:33.6
26:37.1
treatment folk to get together and we
have
26:37.1
26:41.5
one of those golden opportunities coming
up it’s going to be September 11th
26:41.5
26:47.0
through 14th and that’s going to be in
Palm Springs California well what is it
26:47.0
26:51.2
that I’m talking about what’s going to
be September 11th through 14th in Palm
26:51.2
26:55.4
Springs California well I’m glad you
asked it’s the association of Water
26:55.4
27:01.1
Technologies annual convention and Expo
folks I’m gonna be there I’m actually
27:01.1
27:06.7
going to be moderating a panel of young
professionals we did this last year we
27:06.7
27:12.5
had a great time with it we taught a
bunch of people how to work better with
27:12.5
27:19.4
multi generations and we’re going to do
it again so folks those things sell out
27:19.4
27:24.8
so if you have not gotten your tickets
for the convention coming up in
27:24.8
27:30.1
September you want to go ahead and do
that and the thing that goes even
27:30.1
27:34.7
quicker are the hotel rooms folks if you
want to stay at the host hotel I
27:34.7
27:41.2
recommend you make those reservations
sooner rather than later the first year
27:41.2
27:45.3
that I was off the board of the
Association of Water Technologies I was
27:45.3
27:50.8
so used to the wonderful staff there
making my reservations I actually forgot
27:50.8
27:55.1
to make my reservations by the time I
realized I forgot to make my
27:55.1
28:01.5
reservations I called the hotel and they
didn’t have a single room left folks
28:01.5
28:06.9
when I tell you the hotel sells out the
hotel sells out I know that from
28:06.9
28:11.8
firsthand experience so I went to the
hotel across the street actually was a
28:11.8
28:15.7
little further down than that and you’re
thinking big deal well folks it is a big
28:15.7
28:21.1
deal because when you come to convention
such as this you want to be right in the
28:21.1
28:25.3
middle of the action you don’t want to
have to worry about going away from the
28:25.3
28:28.8
venue to go back to your room or take
care of whatever you have to take care
28:28.8
28:32.4
of you want it to be right there so
you’re always in the middle of the
28:32.4
28:37.1
action you don’t want to miss anything
there are so many great papers that
28:37.1
28:42.5
people are going to present to you there
is so much that you can learn from the
28:42.5
28:46.9
water treatment vendors that are going
to be exhibiting their folks you’re
28:46.9
28:49.5
going to be able to see every single one
of your
28:49.5
28:55.4
vendors at one location one trip under
one roof and you can have so many
28:55.4
29:01.5
business meetings with all of your
vendors even meet new ones and come up
29:01.5
29:07.9
with ideas that when you come back to
your territory you will be able to just
29:07.9
29:13.0
light it on fire because you now have a
new idea that you didn’t have before but
29:13.0
29:17.6
folks the magic the magic that I truly
believe that you get to come into
29:17.6
29:24.4
something like this is you meet people
that understand what it is that you do
29:24.4
29:31.4
you’re gonna meet people that can help
you when you run in to problems folks I
29:31.4
29:38.1
can’t tell you how invaluable it is when
I see something and maybe I know exactly
29:38.1
29:44.1
how to fix it but then maybe I want a
second opinion on it I have a deep deep
29:44.1
29:50.0
bench of people that I can call and I
can ask what do you think about this
29:50.0
29:55.1
issue have you ever seen it before if
this was your issue how would you solve
29:55.1
30:02.2
it and that helps me so much I can learn
from their trials and tribulations what
30:02.2
30:07.3
worked what didn’t work and then when I
go to present something to that customer
30:07.3
30:13.1
I know it is the perfect solution well
folks if you don’t have friends in this
30:13.1
30:17.8
industry it’s not to say you can’t have
that conversation but it’s going to be a
30:17.8
30:24.7
lot more difficult so when you go to any
training event any Expo it’s important
30:24.7
30:30.4
for you to talk to the people that are
there so you can get to know more people
30:30.4
30:36.2
and build your network now I was very
fortunate where I decided at a young age
30:36.2
30:41.7
that I wanted to volunteer in an
association that dealt directly with the
30:41.7
30:46.1
type of water treatment that I am
responsible for and of course that was
30:46.1
30:50.4
the Association of Water Technologies
I’m still very active in the Association
30:50.4
30:53.4
of Water Technologies but I haven’t been
on the board of directors for a couple
30:53.4
31:00.1
of years because I’ve been involved in
the AWT for 13 years now that’s amazing
31:00.1
31:05.7
for me to think about but
thirteen years of me giving myself to
31:05.7
31:09.8
that organization well folks the
organization also gave back because of
31:09.8
31:15.7
the friendships that I was able to get
and all of the knowledge that comes with
31:15.7
31:21.1
those friendships well something like
that doesn’t start by just attending one
31:21.1
31:27.5
meeting that was a combination over many
years of me giving to that organization
31:27.5
31:33.7
and then people identifying me as a
giver and they wanted to give things to
31:33.7
31:39.6
me as well so here’s the deal it all
starts with meeting people it all starts
31:39.6
31:46.7
with you wanting to improve the industry
that you are in folks you all know it
31:46.7
31:52.2
you’ve all heard it before
I truly believe in JFK’s quote a rising
31:52.2
32:01.1
tide raises all boats why else would I
be doing this podcast so when you do
32:01.1
32:07.7
whatever it is that you do to give back
to this industry you are raising the
32:07.7
32:15.4
tide that every other water treater gets
the benefit from imagine if we all put a
32:15.4
32:20.7
little bit of effort into raising that
tide how awesome this industry is folks
32:20.7
32:26.0
this is already an awesome industry but
just imagine what it could be if we all
32:26.0
32:33.1
carry just a little bit of the load well
I hope that was inspiring for you I hope
32:33.1
32:39.4
you look for ways to rise that tide and
I sure hope that you tune back next week
32:39.4
32:46.2
on Scaling UP! h2o