177 The One Where Disney Meets Water Treatment

  What creates excellent customer service experiences resulting in clients becoming passionate fans of your company? What if some simple steps could change a client’s experience with your company from mediocre to magical; would you take them?   Today my lab partner on Scaling UP! H2O is Dennis Snow. Dennis honed over 20 years of customer …

162 #IWW20 Wastewater Thursday

Hello, and welcome back to our special series for Industrial Water Week. Today’s episode is all about wastewater! Test your water treatment knowledge with Industrial Water Treatment Jeopardy and find out what Detective H2O has been up to since we last talked.  In regards to wastewater we will discuss filtration, coagulants, flocculants, microbiological treatment, filter presses, oxidation, gray …

160 #IWW20 Boiler Tuesday

We are continuing our special series of episodes for Industrial Water Week and today’s episode is all about boilers! Boiler Tuesday is about celebrating:  boiler chemistry  cycles of concentration  energy efficiency  water efficiency, safety  boiler water analysis  blowdown control  calculations  corrosion minimization  scale/deposit minimization  water analysis  Much more!  If these topics excite you, you do …