The Podcast for Water Treaters by Water Treaters
What creates excellent customer service experiences resulting in clients becoming passionate fans of your company? What if some simple steps could change a client’s experience with your company from mediocre to magical; would you take them? Today my lab partner on Scaling UP! H2O is Dennis Snow. Dennis honed over 20 years of customer …
Continue reading “177 The One Where Disney Meets Water Treatment”
“Normally, during this time of year, I am getting ready to see all of you at The Association of Water Technologies Annual Convention. But, as everything goes, this year, I figured that wouldn’t be happening. ” Those were my thoughts before I learned more about the virtual convention AWT is doing instead of an in-person …
Continue reading “154 The One With AWT President, Tom Brandvold, CWT”
Happy Legionella Awareness Month! Today’s episode wraps up our celebration of expanding our knowledge of Legionella bacteria. Our special guests today are all of you from the Scaling UP! Nation! We posed your questions to industry experts to get the best responses possible. We hope you learned something new this month. But I hope this …
Continue reading “153 The One Where We Answer Your Questions About Legionella”
We are in the middle of Legionella Awareness Month. The goal of devoting a month of episodes to Legionella is to raise the bar on our water treatment knowledge when it comes to Legionella. On many shows, I ask how you are learning new things. It is effortless to become complacent with our current knowledge …
Continue reading “152 The One Where We Talk More About Legionella”
Scaling UP! Nation!, as a water treater, we always need to learn new things. If we ever stop learning, somebody else or the industry is going to pass you by. Staying ahead of this curve is especially important when it comes to learning new and innovative ways to treat the water treatment systems we oversee. If we …
Continue reading “149 The One About Some of the Lesser-Used Technologies”
Today’s episode is my favorite format that we do. It is where you ask questions, and I answer them. As a water treatment professional, we should always have more questions than answers. Generating new questions means that we are thinking about everything we are doing, and we are trying to do what we do better. …
Continue reading “147 Pinks and Blues Questions From the Nation!”
I know what you are thinking, I am crazy to have all these processes. Well, I think you are insane not to have all these processes. A process allows a standard of quality no matter who is performing the task. In episode 131, I spoke with Alicia Butler Pierre, all about processes. One of the components of the Entrepreneurial Operating System (EOS) is processes. EOS refers to it as …
Continue reading “146 The One Where We Bring EOS and Sales Together”
Today’s episode might feel a little different than usual. However, we could all use a positive mental attitude boost during these challenging times. I know you’ve heard me talk about my favorite book, 7 Habits of Highly Effective People, before on this show. Habit 1 is about being proactive. It’s a choice not to react …
Continue reading “145 The One About Positive Mental Attitude”
It is not uncommon for people to tell me they are impressed with the amount of work I can get done. This attribute has helped me get noticed over the years. As my years increased, so have my tasks. Like most of us, I had more to do, so I did more. Usually, this time …
Continue reading “144 The One Where We Talk About Virtual Assistants”
Every day for the past 20+ years I think I have seen a cooling tower either in person, a picture or just thought about one. As an industrial water treater, cooling towers are part of our day to day lives. I do remember a time before that when I did not know what a cooling tower was …
Continue reading “137 – The One That’s All About Cooling Towers – Part 1”