Scaling up our knowledge, so we don't scale up our systems
Happy New Year! 2021 was chocked full of incredible guests, great live events, fun networking at The Hang, and so many lessons learned. Join me today as I reflect back on some of the biggest lessons I learned in 2021 and I invite you to help me make the Scaling UP! H2O Podcast a more …
Continue reading “232 The One Where We Celebrate What We Learned In 2021”
Scaling UP! Nation, after multiple listeners called or wrote in asking how we create the weekly podcast, we decided to devote today’s episode to how we make the most popular water treaters podcast happen for you, our listeners. Today I have guests Lauren Vonfeldt and Sean Dooley on the show with me. Lauren is my …
Continue reading “182 The One Where We Share How We Create The Podcast”
Hey Scaling Up Nation! If we have a worthwhile goal, it’s hard, it takes a long time, and it’s probably not fun. Water treaters are constantly on the go, in the car, working long hours, but we need to take the time to take care of ourselves. Today my guest is a physical therapist, Dr. …
Continue reading “180 The One Where We Talk About Keeping Water Treaters Healthy”
What creates excellent customer service experiences resulting in clients becoming passionate fans of your company? What if some simple steps could change a client’s experience with your company from mediocre to magical; would you take them? Today my lab partner on Scaling UP! H2O is Dennis Snow. Dennis honed over 20 years of customer service …
Continue reading “177 The One Where Disney Meets Water Treatment”
“Normally, during this time of year, I am getting ready to see all of you at The Association of Water Technologies Annual Convention. But, as everything goes, this year, I figured that wouldn’t be happening. ” Those were my thoughts before I learned more about the virtual convention AWT is doing instead of an in-person …
Continue reading “154 The One With AWT President, Tom Brandvold, CWT”
Happy Legionella Awareness Month! Today’s episode wraps up our celebration of expanding our knowledge of Legionella bacteria. Our special guests today are all of you from the Scaling UP! Nation! We posed your questions to industry experts to get the best responses possible. We hope you learned something new this month. But I hope this …
Continue reading “153 The One Where We Answer Your Questions About Legionella”
We are in the middle of Legionella Awareness Month. The goal of devoting a month of episodes to Legionella is to raise the bar on our water treatment knowledge when it comes to Legionella. On many shows, I ask how you are learning new things. It is effortless to become complacent with our current knowledge …
Continue reading “152 The One Where We Talk More About Legionella”
Scaling UP! Nation!, as a water treater, we always need to learn new things. If we ever stop learning, somebody else or the industry is going to pass you by. Staying ahead of this curve is especially important when it comes to learning new and innovative ways to treat the water treatment systems we oversee. If we …
Continue reading “149 The One About Some of the Lesser-Used Technologies”
Today’s episode is my favorite format that we do. It is where you ask questions, and I answer them. As a water treatment professional, we should always have more questions than answers. Generating new questions means that we are thinking about everything we are doing, and we are trying to do what we do better. …
Continue reading “147 Pinks and Blues Questions From the Nation!”
I know what you are thinking, I am crazy to have all these processes. Well, I think you are insane not to have all these processes. A process allows a standard of quality no matter who is performing the task. In episode 131, I spoke with Alicia Butler Pierre, all about processes. One of the components of the Entrepreneurial Operating System (EOS) is processes. EOS refers to it as …
Continue reading “146 The One Where We Bring EOS and Sales Together”